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June 2024 by susan chahalis
Tony was Professional, Efficient and Pleasant.Always have a great experience at this UPS store.
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June 2024 by T w
Needed to mail an important document today . I didn’t know what the best way was to mail it. I received outstanding recommendations from Xavier. He was very patient and knowledgeable. I really appreciated his help.
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May 2024 by Michelle Kelly
Had an awful customer service encounter. If your package goes as planned good, if not and it unfortunately gets lost they are no help at all. They also did not mark that it was insured for the minimum $100.
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March 2024 by Karla Fuller
They were very great with their time, how I was treated as a customer and answered all of my questions
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March 2024 by vwbajaninja
Fast friendly service
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March 2024 by Laura West
They do everything. Always very friendly and helpful
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February 2024 by Sal Rick
The fact that they charge you to print their own label is ridiculous.
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February 2024 by Scott Benson (Heisenverde)
Would not take my Amazon return without the plastic Amazon bag that had been torn into to open and thrown away. Item was already in a different plastic bag but they refused it.
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February 2024 by mike wilt
The worst UPS experience ever! After standing at the counter for 5 plus minutes, a male employee came over. I said hi, he wouldn't respond. I asked him a question, he wouldn't respond. Nor would he look at me. I had no clue if he heard me, as he did not respond. I didn't know if he even spoke. Since he never said anything. I asked him, do you speak. He never looked at me or replied.Another customer was watching, shaking his head. I handed the employee my amazon returns. He threw about 3 of them on the floor. At the end, I asked for a receipt. He threw a receipt at me and walked away. I asked his name, he finally spoke and said he didn't have a name. Then told me to leave, they were closed. I said, I will leave once you give me the other receipts. He started yelling at me and told me to leave. He also stated he hopes I report him..The other employee came over. She also refused to give me his name, but did give me some of my receipts. I actually felt sorry for her, as she was put in the middle and didn't know what to do. Once again, another customer watched.
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February 2024 by Rachel Abbott
Very rude employee
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January 2024 by Tianna D
Horrible customer service if I could leave a negative star recommendation I would! I called twice and spoke to both store employees that were currently working they both confirmed fingerprint services was available and the price. I arrive to the store not to mention I’m handicapped currently due to an injury an hour and 30 minutes before it closes; I arrived 45 minutes before the store closes and the employee refused to do fingerprints due to the fact that they already started closing things up and had disconnected the fingerprint machine and had it behind the desk! Then asked if I could come back tomorrow no I can not i took all the proper precautions to make sure this service was available before coming in store I literally called them twice within 20 minutes and got dressed climbed down three flights of stairs on crutches and drove 20 minutes there just to be turned away due to a lack of employee laziness and terrible customer service skills. This happened December 28th 2023 a male and younger female were behind the counter, I did ask the male for his name but do not know how to type it as it is an exotic/unusual/unique name. I would stay away from this location at all costs!!!
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January 2024 by Sorin Puscau
I've been a UPS Store mail box customer for over 12 years and shy of 5 years at this location. They need a better process to receive packages in bulk and assign to box renters. Still waiting on a package returned to this location for over 10 business days.. 2 weeks. I am not a fan of calling them, but they have not responded to the store email inquiry. Opened a claim with UPS corporate as well in case the driver didn't drop that package off and just did a bulk signature/scan on the drop off.
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January 2024 by Deb Sterling
The staff here is fantastic!
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January 2024 by Marie James
We just needed to ship gifts for Christmas and all the us postal offices closed hours early the last day of one price shipping. So I end up at this place because it was recommended- very rightly so: this one guy was handling two streams of customers -one with a massive TEMO return and she’d never done one before-he was so fast and courteous to everyone, yes everyone, and managed to fit my boxes into a very efficient one I bought and boom- I was done! It’s not really that much more expensive at all and I left inspired by this guy.
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November 2023 by Tyler Otis
Don't bother. The crew chooses not to answer phones within store hours, don't want to help when you arrive in the store, and honestly the worst type of people working there.
