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March 2024 by Kimberly T.
Safeway is a supermarket I frequent, often alongside Fry's Food and Drugs. While it doesn't quite match up to the quality and selection offered by Fry's, Safeway remains a decent place to shop for groceries and other essentials. During my recent visit, one of the employees named Jose went out of his way to assist me in selecting a cake for my youngest daughter, who recently landed a job at Intel right after college. His helpfulness and willingness to assist customers added a personal touch to the shopping experience, which I appreciated. Additionally, I stumbled upon a unique wine at Safeway adorned with a rainbow flag--a find that intrigued me. I decided to let my Polish daughter try it, adding a touch of diversity to our usual shopping routine. While Safeway provides a satisfactory shopping experience overall, there are areas where improvement could be made. The store layout and organization could be more efficient, as navigating through aisles sometimes feels cumbersome. Additionally, the variety of products offered, especially in specialty or niche categories, could be expanded to cater to a wider range of customer preferences.
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February 2024 by Kevin F.
How do you solve a customer service nightmare like Oliver? He's a bull in a China shop. Sensitivity, diversity, equity, inclusion or neurodiversity training. That's a SMALL step in the right direction although he may be too much of a smoothbrain to catch on. Better just cut him lose now.
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January 2024 by Shouei T.
He is very great employee that took care of me when I dropped things on the floor. He also did his to me and clean the floors
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June 2023 by Blanca B.
Fresh deli options. The gentleman at the deli counter was courteous, helpful and polite. As soon as I stepped in front of the deli window he welcomed me with a hello and smile instead of ignoring like other places do. I couldn't make up my mind on what I wanted so he offered me taste tests. I'm so glad he did because it definitely helped me make the right decision. Even though they were probably busy and had other things to do they offered great customer service. I love this Safeway.
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May 2023 by Ann Schieber
Safeway has always been my store to go to for groceries for all time Ihave lived in Arizona. Really looks
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March 2023 by Montana Duran
Will not be shopping at Safeway for alcohol or anything at all ever until they accept the AZ mobile I'd as a valid form of ID like every other place that serves or sell liquor
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February 2023 by Rashad D.
I would consider myself a regular customer at this location usually I frequent THIS location for everything grocery-wise thing I need. Today I had an experience with A customer service manager that LITERALLY laughed at me after I attempted to collect my refund on the 6, 5gal jugs that were PRIMO branded (same as the return machine) the machine is broken didn't dispense the tickets I was told they were aware of this from a cashier. As a customer you would think that I qualified for some actual service unfortunately this was not the case. I asked to speak to store manager and was turned away. Way to go another satisfied customer.
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January 2023 by Hannah S.
I can't leave zero stars, thus the one. I've given this grocery store several chances but they have disappointed me every time. Not only is the customer service down to almost nothing but holy cow the prices are ridiculous. I understand the cost going up and having to pass that on, but when you are almost tripling the price of items and stuff expiring within a day or two? It's called greed. Good luck to these stores, I don't think they will all be around once this garbage is over. I won't go here again
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December 2022 by Scott M.
Confusing ads and worst service ever. No interest is helping customers. If you have an issue or problem, it will not be a pleasant experience.
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September 2022 by Joey W.
I shop from this location frequently. I can say their customer service desk provides the best assistance of any grocery I have ever been at. Over time, they have helped me with the shopping app, errors with self check out, lotto tickets, and general questions about sales.
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August 2022 by David Costello
Pleasantly surprised at the wine selection at this store. Some of my favorite higher-end vintors like Jordan, Caymus, and Stags Leap are available at competitive prices and many very good everyday wines are available. They often have wine-tastings and usually have someone close by to help you make a selection. Highly recommend.
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August 2022 by Joy Forsyth
Not a fan of Safeway but all was neatly stocked.
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August 2022 by Kim Gburski
Went in to get meat and strawberries that were on sale. Had to add to my digital clips and it didn’t work so the rude worker Jaime at the checkout was so rude and said you probably already did this. I didn’t haven’t been in that Safeway for a long time. So she told me to unadd the app and load my Safeway app and I did and it still didn’t work so she said well let me just take the strawberries off then for you. She was the rudest person I’ve ever come in contact with. I will just do my shopping elsewhere I just recommend people do not go into that Safeway and expect customer service from Jamie Lee she’s very rude and unprofessional
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July 2022 by G R.
Safeway has high prices for Arizona-- reminds of Californi. that's my major complaint. otherwise, clean, nicely organize. covered parking. some of the pricing has that annoying, game playing attribute. phone number gets you one discount, digital coupon another, red hair on Tuesdays at 3:30 pm unless it's cloudy approach. Buy 4 it's 1.99, buy 1, 2, or 3 it's 4.99 each. All this is written in small font, off to the side. This level of trickery amounts to dishonesty, really nearly theft. it's so bad! I believe this plus the airlines and maybe hospitals is a big part of the reason America is pissed off! Still as they say in Kentucky, "if your gonna be d**** ya gotta be tough", If you're not going to play the grocery industry's games you gotta be rich. Hey, if you shop at Safeway you must have money to burn!
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July 2022 by Emily N.
Almost died three times this month by U-boats... Like the hustle. Keep up the good work!!