May 2021 by Charity Jones
Windshield gets hit by a rock on the expressway. Call insurance company. Automated service tells me to schedule through the app. Schedules appointment. Given a 4 hour window. Technician comes and can’t repair the windshield. It needs to be replaced. She can’t replace it. Rescheduled for Monday.
Here’s where the issue lies, although I scheduled through the insurance, wouldn’t it be pertinent for safelite to call the customer to confirm which service would need to be done? To ensure time isn’t lost and wasted. To ensure customers vehicle doesn’t sit outside in the Sun for Two hours. Just bare minimum, to ensure safelite can hold up their end of this process.
The tech and customer service person both blamed the insurance, but safelite is the only party unable to complete their responsibility.
Not a great experience.
