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May 2024 by Rubi Salazar
Terrible customer service. Rude disrespectful and very poor people skills. Called to ask about a turtle and guy thought he put me on hold (he didnt) the girl he asked about the turtle was mocking me for asking about the turtle cursed and was rude told guys to have me just ask anyone else and not waist the time of people there. Will never set foot in that location.
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May 2024 by sari
The people that work there will go above and beyond.
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May 2024 by Elba Turner
Good place to cut your pets nails
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May 2024 by Carol Cizek
I wanted to return an item just for store credit because I do not have the receipt a friend gave it to me I was not able to do anything with it. Seems like quite a shame especially since Petco could resell it it's never been open and it's not expired
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April 2024 by Short Top
All the aquariums have ick.
What a shame
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March 2024 by Marie Mitchell
Horrible experience with the grooming department and manager of the Chandler AZ store 2148. I took my dog in for grooming, he has gone many, many times to be bathed and most importantly shaved. I booked an appointment on-line as I normally do. I was asked by the groomers to book an early morning appointment or last appointment of the day because he doesn’t like the kennel. When I arrived I was told that there was notes that he doesn’t like the kennel and he should do an express grooming durning the week and there may be a possibility that he will only get a bath. I recieved a call that they would be not be able to shave him because he was not liking the kennel. I was told the bath was $60.00. I said that’s ridiculous because I could give him a bath in the shower which is what I normally do. The only reason I take him to PetCo is to get him shaved down and they require to give him a bath first. The manager told me that the groomer did an excellent job of explaining the issue and there was nothing she could do. I said if he was only eligible for an express grooming then why could I book the appointment on-line. She informed me that she has fixed the system and moving forward I will have to call in to book him an appointment. I said that’s great but how are we going to resolve todays issue. Her solution was book an express grooming during the week. I asked to solve todays issue could I take him and bring him back when he is dry, they said no it was to busy. So the problem is he doesn’t like the kennel where he has to be when he is drying. So what’s the difference if I take him and bring him back when he was dry, problem solved. They said they were too busy for that. So he can’t be in a kennel drying but your too busy to have me hold him in the store or outside the store while he dry’s. Nope can’t do it. I then suggested how about I bring him in for the express grooming but I bath him first so I don’t have to pay for the bath portion, nope can’t do that because they can’t alter the price. So I said don’t charge me for today and they said no. I was the only one trying to come up with a solution to resolve the situation. They failed to update the system for my dog that would not allow me to book on-line. They told me that it has now been done but it still allowed be to book. Called corporate to see if one of my solutions will work.
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March 2024 by Marco Camacho
Very nice people, sold me a hamster
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March 2024 by Camila Barocio
Bad service the lady looks mean and talks mean get her canceled and they see they would do anything for dogs but that’s a lie
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February 2024 by Jade Bonner
I came to this store today to buy a hamster, and the employees were amazing.
I’m pregnant and have been not feeling well, and having some issues with my blood pressure. I ended up collapsing and nearly passing out at the register while checking out. Very embarrassing lol but the employees were so nice and concerned, and everyone was helpful. And I really appreciate that.
As for the hamster, we got home safe and he’s adorable and has such a big personality and has been exploring his new home :)
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January 2024 by J. Lucki1955
Very helpful and courteous
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January 2024 by shellsinthehouse shellsishere
Great staff love the store and love the Prices and wow even they amazing sales they have on toys for my little ones
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January 2024 by Cindy
Had 6 people in line to check out rand bell twice before anyone came to check anyone out
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January 2024 by Cody Cochran
Always a great time and they price match too!
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January 2024 by Suzanne Gutierrez
I'm glad we have one here in Maricopa, but its small and doesn't carry everything I need.
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January 2024 by Eric Rodorigo
Great selection, excellent service
