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August 2023 by RuMMy54
Going here for a few years now and I absolutely love them! They feel like family and the way they keep up with their patients makes you truly feel important.
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May 2023 by Chase Flinn
Alright so my wife and I have been holding off on this review until the process played out but it's about that time.Back in october my wife visited this doctor with fairly minor symptoms like a sore throat and cough. Our original doctor had moved their office about 30 min away so we were just looking for someone close to try out anyway. Everything with the visit itself was okay and Dr. Chukwurah had my wife take a viral panel with sonora quest. Thats where everything went downhill...A few months later we get a bill from sonora quest for $925 and a bill from Dr. Chukwurah's office for around $150. Insurance had stated that the viral panel was considered experimental or investigational. Now I know the medical system in this country is all kinds of messed up and intentionally complicated but our issue with this office was how difficult it was to get them to do anything to assist afterwards. Calling them got you nowhere as they never pick up or return calls so every time i had to speak with them I had to drive there. Combined with there nearly nonexistent office hours it's a wonder how they stay open (last time i checked only 2 or 3 days a week)Anyway long story short for the next 4-5 months I was very frustratingly bounced back and forth between my insurance, this doctors office and sonora quest and everyone just wanted to point at someone else. One of the most frustrating things is when my insurance, sonora quest and myself requested doctors notes be sent to my insurance they were HIGHLY resistant for some reason claiming it was against some rule which to everyone else in the process seemed incorrect.There is more details then I can reasonably type here but in the end if this practice is doesn't understand how to make sure a simple visit for a sore throat and cough doesn't result in a $1100 bill then we personally cannot recommend them. That paired with the very limited hours as mentioned and poor communication means we for sure will not be back. If you do go here make sure you are very careful to ask for estimated cost up front for any test or things of that nature.In response to this claim "We have requested several times for you to have the insurance contact our office so we can help. As of today, we are still waiting to hear back from you or the insurance." That is simply untrue. Our insurance tried to contact you for medical notes several times and never received a response and when I went in myself to provide you the number to fax too you refused and said it was against your policy. You then pointed me to billing coordinators at Sonora quest who according to them also couldn't get through to you later on when they tried. At that point the hassle of communicating with your office outweighed any help you provided and we pursued other options to appeal the claims.And yes obviously you have no control over lab claims or what insurance approves but you do have the ability to advise or warn patients when you are suggesting a test or treatment that could be costly or offer to try and verify insurance coverage prior to doing it.
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September 2022 by Shaireen Abedin
I have never reviewed a doctors office before but this place and everyone that works there is so so kind and welcoming! I am someone who avoids medical clinics unless I am dying. But they were so friendly and so nice Im honestly now looking for reasons to make more appointments! I am so glad this is my new home clinic. And FEMALE DOCTOR!! What more could you want.
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September 2021 by Krissy Theophelos
All I can saw is WOW!!!! What an experience every time we have been here, so much so that I have switched my daughters medical care (she is 13) from her pediatrician to this amazing family establishment!Next is my husband and I.We originally came for covid testing months ago..I had no clue how amazing the experience would be based on the circumstances....meaning....extremely professionalism, bedside manner, truly caring and taking the time to listen and engage and explain and just truly care, the follow up is bar none!! And most importantly feeling like extended family...wow...What a hidden Gem!!!!!
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September 2021 by Nicholas Kredit
This is a great clinic! Been here a couple of times for Covid tests now. They are very friendly and their safety protocols are top notch.
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September 2021 by Susan Collins
Everyone at the office was very nice and I received lots of helpful information. I will be going back looking forward to seeing results!
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September 2021 by J Co (JeanieWarrior)
Friendly!
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September 2020 by Michelle Cordero
Dr. Chukwurah and the staff at New Life elevate the expectations of a primary care office. From making the appointment to getting follow up contact, every step along the way makes you feel that you are valued and really listened to. Elizabeth, the office manager, went above and beyond working with my insurance company. Nurse Lupe is so professional and kind. I felt at home and so well cared for by everyone. This was hands down the best medical office experience I have ever had. Thanks, Dr. C!
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September 2020 by Vanna Vang
I really appreciated the staff during my visit. They were all welcoming from the start. I went to get tested for COVID-19. They were so knowledgeable and shared the knowledge, which is great! I've gotten tested at separate office and they didn't tell me any information regarding aftercare and New Life did! I'm very happy with my visit. I definitely will be recommending more of my friends to come here if they are looking to get tested in office and seek other services! They also provided a bag full of goodies on my way out. How thoughtful! Thank you New Life!
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September 2020 by Em Choe
The clinic was efficient and professional. Waiting time was minimal and lobby was clean. Filled out new patient information online to minimize contact. Staff wore proper PPE. I am very happy with the care I received from everyone.
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July 2020 by Vanna V.
I really appreciated the staff during my visit. They were all welcoming from the start. I went to get tested for COVID-19. They were so knowledgeable and shared the knowledge, which is great! I've gotten tested at separate office and they didn't tell me any information regarding aftercare and New Life did! I'm very happy with my visit. I definitely will be recommending more of my friends to come here if they are looking to get tested in office and seek other services! They also provided a bag full of goodies on my way out. How thoughtful! Thank you New Life!
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July 2020 by Desiree C.
Very nice, professional, and knowledgeable staff. You can tell they love what they do. Place was clean and they know what they're doing. Highly recommend
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June 2020 by Stephanie B.
Wonderful, caring, compassionate from the time I walked in until the moment I left. My appointment wasn't rushed and I felt listened to. You don't find that often at doctor's offices. I highly recommend New Life Health Care.
