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January 2024 by Cuate Tapia
I bought a cell phone and less than a month later the speaker broke down and they did not validate the warranty and I moved to another subway and they changed my phone
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October 2022 by Michael Cummings
Service was excellent!
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September 2022 by J C
Customer service here is amazing no hassle fast great service the only location I go to thanks guys
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August 2022 by Sommy Som
Called online customer service who were horrible! Came into the store and Yasmine was absolutely amazing!!
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July 2022 by Renee Newberry Emerson
Love Manny. This employee loves his job Hi Manny! You will succeed inlife..you are awesome ?
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July 2022 by Tanishia Johnson
Yasmin (Yas) was a sweetheart and great to work with!
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April 2022 by Melody Wilkes
Took my daughter to start her own plan the guy who helped us was super friendly super knowledgeable, he was quick, he made sure my daughter knew exactly everything she would get in her plan and how much each month he was absolutely great thanks Metro!!
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January 2021 by Carl M
Worst place ever!! Horrible customer service the guy there is so rude and they are always close they don't respect the hours posted!! 1/4/2021 4:12 pm came and hour ago and this place has been closed with not a single sign or something that says they are closed!!! SHUT THIS PLACE DOWN OR HIRE PEOPLE WHO ACTUALLY WANT TO WORK!!! ALSO FIRE THE MANAGER WHO'S APPARENTLY NOT DOING THE JOB RIGHT!!! good thing there's a metro store inside food city super sweet ladies!!
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September 2020 by Carlota Fragozo
Their team is wonderful They are all very nice. I work in the plaza and my customers tell me what great customer service they provide. They are so friendly when they come to my store.
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July 2020 by Marie M.
I was in from out of town and decided to check and see if they had any good phones so i could get a badly needed upgrade. Walked in and was greeted by this wonderful friendly man named Manny. He was a huge help and very polite and yes he helped me pick out an awesome new phone. I ended up getting the samsung galaxy 21 wow its amazing!!!! Go hit up Manny and tell him you eant to look at that one and be ready for a awesome friendly and very knowledgeable about the phones and cases, goodluck and enjoy.
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June 2020 by Anthony T.
Was told new phone purchase came with free accessory. Once my order was processed I saw that I was charged for the acessory (this is how their employees making comission). They refused to refund me for the accessory. I called corporate and was told that I need to take it up with a store manager. Store manger is never present, and woman that stole from me repeatedly hangs up whenever I call. avoid this location like the plague
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April 2020 by Anthony Tucker
Was lied to and told an accessory was included, then was charged for it. Immediately asked for a refund and they refused. Called back to get a manager, they just say "oh they are in and out" and hang up.
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January 2020 by Victoria Willmy
If I could give 0 stars I would. If you want a working cell phone DO NOT COME TO THIS LOCATION. If you want customer service DO NOT COME TO THIS LOCATION. If you want any of metropcs' promotions DO NOT COME TO THIS LOCATION. If you're happy paying for the best plan with addons to NOT send or receive calls, NOT have ANY G internet, and NOT be able to call customer service or receive any resolution, then come here. All the employees are arrogant, rude and apparently incapable of doing their job or finding any resolution for you. I'm giving the corporate store one last chance before I leave metro for good.
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August 2019 by Victor Vasquez
Sergio was awesome. Great deal on a new phone! Go see him
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June 2019 by Germaine Brown
I have been waiting outside of this store for the last 20minutes for someone to open the door. It's now 3pm. What exactly is your open hours?
