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June 2024 by Jessica Bluth
Outstanding experience! My boyfriend and I came in looking for engagement rings. Donna was such a pleasure to work with and made the whole experience so enjoyable and smooth and stress free! Stunning jewelry with affordable prices! I highly recommend!
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May 2024 by Trisha Tracey
My husband and I have been buying our jewelry from London Gold for 15 years. Laine has been there the entire time and she is our go to person! In 2009 my husband bought my engagement ring, 5 years later, both of our wedding rings, and this year, for our 10 year anniversary he had a custom piece made to add to my already custom wedding ring. If you’re looking for unique jewelry, London Gold is the WIN. If you go to London Gold, ask for Laine. She will find you the perfect piece!! We’d give her 10 stars if we could.
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May 2024 by Nick Portwine
Laine has the absolute best customer service and helped to create the exact engagement ring that my fiancée wanted, and she absolutely loved it! Would absolutely recommend working with Laine if you want to ensure that you will be 100% satisfied with your purchase!
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May 2024 by Cole Seeley
Bill and Donna were such a pleasure to work with. They provided excellent knowledge, resources, and patience. London Gold offered far superior diamonds than any other diamond store in the Phoenix area. As well as more options, quality, and expedited shipping to view options. Their prices are very reasonable and their staff is family oriented making the purchasing process mellow and easy going. Even the design process is head and shoulders above other facilities, they take the time to keep the client involved at every stage. Showcasing molds and 3D computer models to ensure the client is thrilled. Their warranty and appraisal process is better than all other shops I worked with in the past. It goes without saying the Chandler site is highly recommended. I will continue to purchase from them, as well as direct my family and friends to take their business to them. So if you are searching for a ring or any other jewelry. I would highly consider purchasing from Bill and Donna at the Chandler London and gold facility.
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May 2024 by kim lotz
Laine at London Gold Chandler is fantastic! She has helped our family for nearly 20 years by educating us, making suggestions, and designing jewelry for us. It is invaluable to have someone you trust when it comes to such precious and significant purchases like fine jewelry. We trust her wholeheartedly and recommend her to anyone shopping for beautiful jewelry.
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May 2024 by Belinda Wiens
I had a wonderful experience with both Bill and Donna. I wanted to try on a ring I had seen online that was not in the store. Bill ordered it. It was not in the first time I went back and Donna worked with me because Bill was helping other customers. They could not have been more helpful. They called me to let me know it was in a day early because they had driven to another store to pick it up. I had never been to London Gold before, but will definitely go back!
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May 2024 by Warner Tyree
Jeff is amazing!! Unbeknownst to him, he got us within $100 of the Fair Market Value asking price when we came in to sell a large cache of precious metals. No discussion was needed really. Just an honest, fair and clean transaction. London Gold is the best! Thanks Jeff!!
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May 2024 by Skyler D
I went to London Gold to buy my replacement engagement ring since I lost my first one. After only 2 months of having the ring the diamond became loose and I took it back on a Friday to get it tightened. The lady took my ring to the person to tighten it and within 15 minutes she brought me my ring back and I left without inspecting bc I didn't think I need to check their work. On Saturday morning I was looking at my ring and noticed easily visible rough divots in multiple of the prongs holding my diamond. I took it back to London gold that day and the man started making it seem like it's my fault asking if I was in a rush? Even if someone was does that constitute your company to do a poor job. I left my ring to get repaired for the damaged they caused and left feeling very uneasy about the work that will be done. I returned to pick up my ring and he doesn't greet me only brings the ring to me, doesn't say sorry for what happened or make sure I'm happy with my ring and that it was properly fixed. I take the time to actually look at it this time due to their lack of credibility and I still saw a small scratch in one of the white gold prongs but the other larger divots where gone. I tell him I see a scratch and he starts to gaslight me and say that three other people looked at it and said it looked good. Instead of listening to the customers concern and trying to fix an issue he was instead gaslighting me. He takes a look after saying this and takes it back to the jeweler to look at. After several minutes he comes back and gives me the ring. Doesn't explain what the jeweler did or saw. I looked over the ring again while he still said nothing, no apologies no trying to make sure I'm happy with the result nothing, he just started looking through some drawers instead of making sure the damaged that they caused was properly taken care of. I felt so uncomfortable with the customer service that I will not be buying my two wedding bands, my fiancé wedding band from here. When I first bought my ring I recommend them to my sisters boyfriend bc he wants to propose soon but now I will not let him buy her ring from here after this experience. Trying to blame the customer for their poor service, gaslight, not apologizing, not trying to ensure the customer is happy with the repairs, not trying to repair the broken trust in the company.
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April 2024 by Bill Citizen
Decided it was time to get my wife some nice anniversary jewelry. She finally agreed! Bill helped us pick a stone, and Donna expertly graded it before it was set and created an appraisal of the item after it was mounted with some others. I read the reviews before we went. Mine isn't much different. We will return, and they want us to, if only to make sure everything still looks great. And- it really does look wonderful!!!
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April 2024 by Lyndsay May
For my first time ever needing a ring the service I got from them was INCREDIBLE, immediately helped me with my ring, and gave me an amazing price. Said it would be done in a week and finished in 2-3 days! I had some questions and the lady at the counter answered them all :) she was great. Definitely recommend
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March 2024 by Bill K.
It seemed it was time to get my wife some nice anniversary jewelry. Bill helped us pick a stone, and Donna expertly graded it before it was set and created an appraisal of the item after it was mounted with some others. I read the reviews before we went. Mine isn't much different. We will return, and they want us to, if only to make sure everything still looks great.
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March 2024 by Elizabeth Williams
Bill and Donna were great to work with and the design of my ring was amazing. The process from picking out the stone to designing the ring was so easy.
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March 2024 by Nolan Sunder
Absolutely thrilled with my experience purchasing an engagement ring here from Bill! His expertise, patience, and genuine care made the process smooth and enjoyable. The ring he helped me select exceeded my expectations, both in style and cost. Bill’s attention to detail and personalized service truly made all the difference. Highly recommend!!!
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December 2023 by Kathy Bougneit
Bill, Donna & Chris were amazing. We just recently had my wedding ring setting done from 30 years ago and it came out so beautiful. We continue to go back to London Gold because of the staff, selection and service. Thank you
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December 2023 by Jaycen Miles
Bill and Donna are the best! We recently purchased a very nice ring. Bill and Donna were so professional, helpful, and knowledgeable with every aspect of our transaction. They were also very patient to ensure we received the very best customer service experience and that we were fully satisfied with our purchase. I would highly recommend them to any of my family and friends. There are many jewelers to choose from, but London Gold gets it right. Thank you very much!
