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October 2024 by Michael Shaw
Do not get sucked in to paying for their breakfast buffet. It is the same continental breakfast you get for free at other Holiday Inn locations. Half of the items were empty on the buffet, the other half were cold. Server appeared to be in a grumpy mood. Hotel was ok, just don't eat there.
Rooms: Rooms were ok, nothing special.
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October 2024 by Barbara Allen
Hotel staff were wonderful. I fell while there, entirely my fault, not the hotel's, and the staff were right there to help me. They even called the paramedics who checked me out, and I was fine.
I would highly recommend this location.
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October 2024 by Randy Torres
Did not like having to lay for parking
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October 2024 by Grace Edwards
Ladies at the check-in desk were very friendly and welcoming. Check-in was quick. Room was clean and bed was very comfortable.
There is a nice place to have a drink and food right across the parking lot. Decent prices and nice service. Plenty of parking. Signed up for member discounts for my next stay.
Breakfast was 15.99 a person if you didn't get it with your stay which I thought was too expensive.
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October 2024 by D Davis
Exhaust in bathroom doesn't work. Room had a stuffy stale sweaty funk. Pool was green. No Netflix. $12 parking per vehicle, as if there's a high demand. Bait & switch. We stay at a lot of hotels, especially in Chandler. This is by far the worst hotel here.
Rooms: Stuffy, stale, musty. Broken bathroom exhaust, and no smart TV's
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September 2024 by Yeney Fumero
It is a clean and quiet place and the breakfast is very good.
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September 2024 by Tanisha Fogle
They quote you one price and when you get there more fees are added on… we had to pay for parking even though we had a room! We didn’t participate in the breakfast because it’s not included in the room but should be because the price was big enough to include parking and food as well!
The rooms were big didn’t understand having two tv’s so close to each other! The carpets need to be clean, they were dirty! The area was nice the grounds were nice.
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August 2024 by Leora O (goldberryfaery)
I've been coming here off and on for about a year or so. It's a nice Holiday Inn generally speaking. It's a lot better than some places I've stayed in. The rooms are nice enough The plumbing definitely needs some help as there's leaks in some of the bathrooms so they're wasting water.
This time I was kind of surprised because I knew they started charging a parking fee but I had never gotten charged for it except for the last couple of times. I'm not sure why I wasn't charged before and now I am being charged. But what is unclear is why they feel the need to charge a parking fee. This location is nowhere near downtown, it's almost in the country only a couple miles away from straight up desert. So it's not like they need to charge for parking to keep people out of the parking lot.
The breakfast is terrible so I don't recommend paying for it. There is plenty of places near enough that you can spend your money on and get better food. This is the same kind of food that other places offer for free so it's definitely not worth paying for.
And lastly it's very inconsistent when it comes to getting someone on the phone, sometimes you get a call center rep and sometimes you actually get the front desk. And it's a different story depending on who you talk to. This time I was told that in order to get a balcony I would have to pay an entirely different rate which was about $50 more than what I reserved. When you talk to the front desk they only charge $20 for a balcony room. And this time while The call center rep said there was a balcony available, when I talked to a front desk rep there wasn't one available.
Overall it's not bad, just know that the rate is $12 more than what they quote you if you have a car.
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August 2024 by Ed Cotton
Love the stay. Hamburger from the bar was perfect, Krystal is awesome. Nice pool.
The parking fee is wrong. 12$ cone on now
Rooms: Nice
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August 2024 by Carolyn Barbour
Very spacious room!
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August 2024 by Amy Gonzales
We live down the street and needed a place to stay while getting renovations done to our home. That $12 a day fee parking charge is really ridiculous for starters. Staff is nice is the only good thing about this place. This place really needs updating the rooms are run down. I’ll pay a tad extra and stay at the Marriott Residence Inn down the street. The diff is night and day!
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August 2024 by Noah Ford
No chance I would ever stay here again. Arrived around 11pm and was gone for work by 5am. Was here for barely over 6 hours due to our air conditioner being out at home. They advertise that they are pet friendly and never once mention a $100 charge for having a dog. Bait and switch for sure. Was also hit with a $400 smoking fee when neither myself or pregnant fiance smoke. When I asked about this they said they have some sort of detector that reports it to them. I asked several times for these “reports” as it had to be prior to us checking into the room and they refused to send anything. Pretty sad these guys are that desperate to charge random fees with no explanation or evidence of anything. Will ensure nobody I know stays at this location or any of their locations going forward.
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July 2024 by Trevor Adkins
Breakfast is not that good, about as average as most other places except here you have to pay for it separately as it's not free with the rooms. I'd be okay with this if it was good enough to justify paying for it separately, but it's not.
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June 2024 by Summer Kelley
Absolutely RUDE people work here! We came down to stay and we needed to add an extra day the hotel said no problem we stayed and when my bill came this hotel added an entire extra charge on top of the two we had already paid and when I called to get it fixed Conner at the front desk said not my problem and hung up on me and then I called the talk to a manger Hidie Peoples also very RUDE and refused to change the charge! This absolutely crazy and as far as I’m concerned it’s theft! We will never stay here or any other HOLIDAY INN again!
Thanks Conner and Hidie Peoples you have lost loyal customers today!
And from what I’m seeing in the reviews Hidie you have quite a reputation for doing this to a lot of customers I hope the owner actually reviews these because they need a new manager! I hope you have the day you deserve as you told us!
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June 2024 by John
Be careful of the management they have been known to accuse guests of smoking in the rooms. This way they’re able to charge an absurd $400 fee for cleaning. Happened to my colleague when we were in town for business Seems like a pretty shady location, pick another please, I spend a lot of time traveling for work and staying at IHG hotels. This was the worst one yet.
Noteworthy details: Guests have complained in past of being charged for a smoking fee.
