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August 2024 by Rick Vaughn
I brought my vehicle in for service and dealt with Tyler. He was very professional and took the time to address all of my concerns. Afterwards, he even managed to get me into a rental vehicle at no charge while my vehicle was being diagnosed. It was a pleasure dealing with him and I will request him upon my next service visit.
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August 2024 by Kelli K
Rick was great, I was disappointed that when we arrived after setting an appointment that they said they were running 1 day before so we had to rent a car at our expense. Why when appointment was made no one called us to tell us that
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August 2024 by Manuel Padilla
Be cautious if you service your vehicle at Freeway Chevrolet and ensure you take screenshots of your initial estimates. I brought my car here for a standard oil change, nothing else, and was quoted $173.21 for the service. Two hours later, I get a notification that my car is ready for pick-up and an invoice for $212.73. I asked the service advisor to justify the price increase and he responded by saying "the cost of oil changes every month." Further questioning revealed that his reasoning had the depth of a parking lot puddle. I ultimately forced the service advisor to buckle and honor the originally quoted price.
If you are thinking of servicing your car at Freeway Chevrolet, then be sure to screenshot all information so you can defend yourself from these predatory (and possibly illegal) business practices. I gave two stars because other than dealing with a malignant service advisor, everything else went well.
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August 2024 by Leroy Sparrow
I would like to begin by expressing my appreciation for the exceptional services I have consistently received from Freeway Chevrolet. I typically rely on this dealership for all my vehicle maintenance needs. However, due to my busy schedule and the fact that my preferred dealership is a 1.5-hour commute away, I opted to use Jiffy Lube for a quick oil and filter change. Unfortunately, shortly after this service, my check engine light illuminated.
The following day, I contacted the service department to arrange an inspection of my vehicle, informing them about the recent oil and air filter change. I arrived ahead of my appointment, communicated my early arrival, and mentioned the check engine light issue. After waiting in the lobby until 3:30 PM, I decided to grab a bite to eat. At around 4:30 PM, I received a call stating that they believed they had identified the problem: the air filter had been improperly installed and was damaged at the tip. They assured me that replacing it would resolve the issue, allowing me to be on my way. The repair was completed for a total of $340.00, a price that seemed excessive for what appeared to be a simple installation error. Despite my concerns regarding the cost, I was relieved that my vehicle was back in excellent condition and that the problem was not severe.
A week later, I received a “courtesy” call from GM Financial, notifying me that my vehicle had been placed on the repossession list the previous day. I was taken aback and sought clarification. Unfortunately, I had been experiencing financial difficulties and had no choice but to file for bankruptcy. I was advised to include my vehicle in the bankruptcy proceedings but chose not to, as the payoff amount was under $3,000. Throughout the loan term, I had never missed a payment and was committed to retaining the debt to eventually pay off the vehicle. However, a month into my bankruptcy, I noticed that GM Financial had not deducted my automatic payment. Upon logging into my account, I found a $0.00 balance and a notification indicating my account was in bankruptcy, instructing me to contact GM Financial. I attempted to make a payment but was unable to do so.
I called the provided number and spoke with a representative who informed me that, due to the bankruptcy, the GM app reflected a $0.00 balance. Once my bankruptcy was closed, my balance would be updated, and I could resume payments. The representative assured me that the missed payments would not negatively impact my credit.
Once I received confirmation that my bankruptcy had closed, I logged into my account to check for updates and attempt a payment. To my surprise, the account still showed a $0.00 balance, so I decided to wait for further updates. After a couple of weeks, I logged in again and found the same situation. However, this time I was able to make a payment, which I submitted at a higher amount than usual, intending to continue this practice monthly, as I had done prior to my bankruptcy.
Regrettably, I found the tone of my conversations with the customer service representatives to be akin to navigating a hostile environment, filled with condescension and patronization. I was genuinely taken aback by their demeanor as I sought clarity on my situation and available options. It became apparent that I had no viable alternatives, and their indifference was disheartening. I owed less than three months' worth of payments, and my vehicle was already on the repossession list. Unlike other states that require a 20-day notice, Arizona residents face a much harsher reality.
Prior to these events, I had seriously contemplated financing a new vehicle from this dealership and GM Financial. However, due to the exorbitant charge for what should have been a simple fix and the lack of respect and service from GM Financial, I find myself no longer interested in purchasing a vehicle from any brand within the GM family. Once my vehicle is fully paid off, I will be explori
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August 2024 by Samantha Salazar
I worked with Richard and he was very nice and prompt with my vehicle. I dropped it off late Friday and it was ready early Monday morning.
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August 2024 by Ron Mofford
Dropped off my truck this am because the xmsn still 'statically' leaked fluid after freeway chevy worked on iy last week. Disappointed to say the least.
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August 2024 by John Sifly
This was my 3rd or 4th service at Freeway Chevrolet for an oil change on my 2022 Stingray with 9,ooo miles and I’ve been happy with your service dept.. The price is reasonable and I have never waited more tha 1 1/2 hours from start to finish.
This time tho my service rep came to me in the lounge and tried to convince me my car needed a fluid change at $800. I told him I didn’t have time this visit but maybe next, just to get rid of him. In stead he told me it would only take 45 minutes. Now I’m p..sed at the thought the dealership wanted to charge me the equivalent of $1000 an hour and maybe $30 worth of fluid on a car with reasonable low mileage and 2 years old. I, fortunately didn’t fall for this scam but worry about all the young women or men who aren’t car savvy who did.
I didn’t respond to your 1st 3 requests for my review because it’s not my nature to complain. I’m not blaming the service rep, he’s only doing what’s required but in my opinion this is a bad practice that your management should address. I like doing business with you but not sure I should after this letter. For the record I’m 78 years old, have been a car collator for over 50 years, you have one of the nicest dealerships I’ve used, clean, efficient and prompt and but for this one time I have been extremely happy with you,
Sincerely, J Townsend Sifly
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August 2024 by Todd Mitchell
Clayton was professional and informative. I needed a loaner vehicle while truck was in the shop. The dealer didn't have any readily available. Clayton had his personal vehicle brought up for me to use for a few hours until my loaner was available. Who does that? Great customer service. Jacob helped facilitate the warranty process and provided great customer service as well. Thanks for all your help.
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August 2024 by Dee Fair
Professional service people, not pushy, not over charged as a female. Clean, sunny and cheerful waiting room. Thank you!
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August 2024 by Heather
I worked with Rick Poole who helped correct a couple of recall issues on my vehicle and they were corrected in a timely manner. He also put me in touch with Princeton over at the Chapman Collision Center as there was a problem with my back door sticking out when it was closed. It was determined that it needed to be realigned and Princeton had me in and out within 30 minutes over at the collision center which was amazing!
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August 2024 by Martin Salcido
Good customer service in the auto parts area.
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August 2024 by Charlotte Webber
Other Chevy dealerships wanted to keep my car for weeks and did not care about what I had going on in my life that required me to use my vehicle.
Freeway Chevy got my car in and out within two days. I was really pleased and very appreciative.
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August 2024 by John Corrigan
Great Service, Fast & Reliable
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August 2024 by Andrew Timothy
We just moved here 5 months ago from Illinois and I was seeking a dealership to service our 2020 GMC Acadia Denali. We received A1 service and were long time customers at the dealership in Illinois. Our dear friends who purchased vehicles at Freeway highly recommended them. We are glad we went there. The Quick Lane advisor Logan Evans-Pusch was welcoming and professional. As I walked around the dealership waiting from my car to be done I spoke to several sales people. All too were very welcoming and warm. I sat and spoke with sales associate Kyle Del Lotto and found we were both from Illinois. I felt welcome and not like a number. Not only will we bring back our vehicle for service , We will definitely be back when it’s time to purchase. Thank you all.
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August 2024 by Brenda Cotton
Tyler Pantana is really great to help with any problems i have. He replied right away when i text him. He gets my car in right away and keeps in touch with me on how things are going. I honestly wish there were more helpful honest and people like him
