September 2023 by Trent Koch
I visited this location to purchase some new items, as I had previously shopped online and had a decent experience. However, this particular location is the complete opposite of a good experience, and I must say that I was incredibly disappointed with the way I was treated during my visit.First and foremost, I felt body-shamed, intimidated, and rushed by the store's staff. They not only suggested that I needed a larger size than what I asked for, but insisted on it, even going to the back of the store to fetch it for me, which made me uncomfortable and self-conscious. It's essential for a clothing store to promote a positive and inclusive atmosphere for all customers, regardless of their body type, especially considering their collaboration with Khloe.Furthermore, I was informed about a sale that was supposedly ongoing, but it turned out to be misleading information. When I checked out, I was charged the full price for half of my items, which was frustrating and misleading because it was communicated to me as, "Today is the last day for 40 percent off our ENTIRE store!" Clearly, that is not the entire store.I firmly believe that honesty, professionalism, and respect for customers should be a priority for any business. Unfortunately, my experience at this Fabletics location fell far short of these expectations. I genuinely wish I could obtain a refund, but returning the items we purchased is nearly impossible due to the distance from my home, the intimidation I experienced, and the conflicting return policy on their own site.Additionally, I attempted to cancel my VIP membership via live chat and was counter-offered three times to keep my membership. It felt like relentless pressure. Only after I requested the representative's supervisor did he finally begrudgingly cancel the membership. When a company refuses to release you from their membership, it raises concerns about trustworthiness. I sincerely hope that this company addresses these issues so that nobody else has to endure the appalling behavior that I did.
