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October 2024 by Irene Garcia
Great place and clean
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October 2024 by Cristina Cortez
The area was close to everything, a beautiful place to stay and able to enjoy the city
Nearby activities: Local shopping areas in close proximity to thecroom
Safety: I felt safe at all times
Food and drinks: Plenty of restaurants near by
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October 2024 by Nguyen Quoc Tam
Room is very new and clean. Very good service. Breakfast is included. Quiet and secure area. Easy road. There is an electric car charging station right in the parking lot. Free parking. There is a laundry room ($1.75 washing + $1.75 drying, only accepts 25 cents coins). Exchange money at the front desk. Right next to the very large Fashion Center shopping center.
Rooms: Spacious. New. Clean. Facilities.
Nearby activities: Next to Fashion Center shopping center
Safety: Quiet and secure area
Food and drinks: Complimentary breakfast food
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September 2024 by Alex Lau
Very happy with handicap room and surprised to see recent review of same that is misleading. Great staff and amenities. Breakfast and happy hour free food was very good. Used washing machine no problem same with phones.
Rooms: Large room with two beds, large TV and full kitchen.
Safety: No issues getting around in room with wheelchair
Food and drinks: Very good free breakfast buffet!
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September 2024 by Jill Miller
Staying with elderly parents in "handicapped friendly" room. Two locations for handicapped parking, in front of hotel and by the pool. Only the parking closest to their room had no handicapped curbing. Not convenient at all.
Room had issues getting in and out of bathroom with wheelchair as there is a lip in transition through door, walker ok. Bars in proper locations and shower was nice but slippery and had to request a bath mat. Toilets are low.
Transition from flooring to carpet again causing issues with wheelchair. No couch. One stationary chair. Desk large. Beds very low. Frame of bed corners sharp. Fell and cut arm. Scraped legs several times. Safety issue.
Breakfast very good but difficult with walker and wheelchair requires assistance to make plates, get coffee etc.. no staff help and breakfast no delivery
Phones in room complicated to use. Initially not working at all. Requested assistance 3 times. No instructions for use.
Kitchenette nice. Microwave no instructions trail and error.
We feel not very handicapped friendly or helpful for elderly.
Additionally does are extremely heavy and handles get extremely hot during the day opening doors. Burn hand trying to manuver wheelchair and walker
Laundry room available. Runs on quarters but does not say how many????
Nice gym and pool available.
Update: 7 days in this room and telephone still not working. When you call outside hotel, rings and hangs up. Today I notified the front desk again. They ring the room and it goes automatically to voice mail. Determined issue must be wire connection in wall. No maintenance people there on Mondays. This is not safe for the elderly!
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August 2024 by Bruce Farmer
Element on Chandler Village Drive is spectacular 3 Star Hotel here in Chandler, Arizona adjacent to Chandler Fashion Center. I gave it 5 stars for service, courteousness and because staff here treats each guest with the utmost of integrity and going the extra distance to make our stay very comfortable and as enjoyable as possible.
I marked business as my reason for our visit but in reality its neither business nor vacation. My story is short and most definitely not a pity party rather truth he told, we are out of necessity. Our lovely home in Ocotillo, caught on fire and was uninhabitable after it was controlled and extinguished. Staff has been simply outstanding in our time of need.
A special kudos to Carson, Carlos , Sierra, Angie and countless others from housekeeping to their version of concierge as the talent and managerial skills the possess is STELLAR ! THANK YOU ALL SO VERY, VERY MUCH !
5 BEAUTIFUL STARS!
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August 2024 by DEE
No housecleaning...came back to my room and it was just like I left
Wet towels on the floor....bed not made up
Nearby activities: Good places to eat nearby
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August 2024 by Nestor Jimenez
My wife and I stay here frequently. Rooms are clean, spacious and pet friendly. Rooms come with a full kitchen so extended stays are awesome here. Close to the mall and a bunch of great restaurants.
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August 2024 by sankar mohan
Rooms: Modern room with kitchen
Food and drinks: 24-hour tea coffee.
Breakfast is good
Free bear on weekdays in evening
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July 2024 by Ayad Kadhim
Nice and clean hotel, most of the people working there are very friendly and supportive. Nice, large, clean and well designed rooms. Location is perfect, close to many restaurants and shopping. Has EV car chargers.
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July 2024 by Brian Mecham
Rooms were nice enough and generally clean. We were told housekeeping would service our room every other day. Our stay was eight nights and our room was somehow only serviced twice. That wasn’t a big deal. It just meant we needed to request towels from the front desk a few times and soap once. The breakfasts were okay—a bit more variety would be nice. We saw a bunch of tiny ants on the counter in our room and had a similar sighting on the bar in the breakfast area. That was not particularly appealing. Overall, (most) things were clean and functional and in good repair and the staff seemed very friendly and helpful. The price we got when booking was very reasonable as well. It probably wouldn’t be my first choice on a subsequent trip, but I would consider it as an option.
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June 2024 by omar ramos
Stay away if you have little ones. My son had thrown up, we notified them immediately. They never got to it. Next day was charged $250 and was blamed for not reporting it right away so they can attempt to clean it. First time staying here went great but customer service this time ruined our experience. We will never be back again.
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May 2024 by Jason Farnsworth
Highly recommend. Very nice place for the price with a great location close to a lot of dining etc.
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May 2024 by Neil DeCambra
Loved the simple but well executed breakfast and happy hour. The best service I’ve had in a hotel in years, great employees.
Walkability: Across a (very wide) street from the mall with many shops
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April 2024 by Chris Kindelspire
Stayed for work. In a nice area offering many choices for food and shopping.
