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November 2023 by Mihret B.
My car engine light was on, AutoZone diagnose it they said oil pump. made app. I explained to George what I saw and what AutoZone says. took them days and get back to me with a list of issues. oil pump is one of them they quoted me 6k+ American car shield take care of 4k. this is where all the lying and manipulating started. they said my car was done and i picked it up after 8 days. drove it for one hr car smiled like smoke and again i stopped by at AutoZone and diag. car again and they said the car still have same oil pump never replaced to begin with. took it back again took them 5 days just to diag. due to her is the lie again "we dont have the machine to diag oil pressure at this time we are looking all over the valley" first of all, George never answers his phone until you left him a very angry voice mail or showed up at shop. part manger Nicholas and Bryan is the worst layer in whole world! long story short my car got messed up instead of fixing it with all the money i spent. still having issue. highly NOT recommended!!
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November 2023 by Robin G.
I've never experienced a service department this bad in my life. Technician caught in a lie, "computer issues", too many issues to list. Just go somewhere else.
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November 2023 by Jared H.
My Cadiliac that has 12413 miles on it has a recall and I wanted to get a oil change. Made appointment 2 weeks in advance with the details. On the day of my appointment when I arrived early, they had no record of the appointment even showing the service writer the email and four text messages confirming the appointment. Then they notified me that they will need 3 to 5 days for the recall and couldnt guarantee that it would be fixed.It is obvious that this dealership is mismanaged and shouldnt even be allowed to handle GM repairs. Go somewhere else you will be better off for it!
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September 2023 by Dee M.
One of the worst dealerships I have ever done business with. They sold me a Jeep that is a straight lemon I have put so much money into this car it is ridiculous. The lady that sold me the car told me that in 1 year I could trade the jeep in.. when I went to do that they said they needed $4,000 in order to do anything... mind you I put $0 down nor did I have a trade in when I got that Jeep.. if you know what's good for you do not waste your time. I am mad that I am stuck in a car that literally breaks down every 2 months. Horrible horrible car dealership.Update: to anyone looking for a good car spot this is not it.. I have had to get repairs on this car every 60 days the first repair was $600: the second repair $777 now I gotta take it in again for a whopping 1,249.09 they sale straight lemons at this this place**DO NOT DO BUSINESS WITH THEM***
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August 2023 by Alexis M.
If I could leave a zero rating I would ! This dealership Sucks! They have no customer service at all. They Lie to make a sale. Purchased the vehicle less than 3 months ago, battery is completely dead & all I get is a 'it's Arizona ". Not offered a discount any form of compensation or reasonable solution. The last Chevy dealer I bought from, there customer service was extraordinary, 2014 Silverado it got a flat due to nails in the highway, had the truck for about 6/7 months at that point. Called my salesman had the tires replaced balanced and rotated at no cost. I definitely went back and purchased a second vehicle at which was delivered to my job at the time. That @Earnhardtchevrolet is how you receive repeat business. Loyalty . These people Suck,so consumer beware when dealing with them!'
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July 2023 by johny p
Don't recommend having vehicle serviced here.From day 1 of purchasing my brand new 2020 silverado trailboss, I had this location perform my oil changes and tire rotations, so I thought. Less than 40k miles on the truck, come to find out that I never had a tire rotation performed even though all my service receipts show tire rotation code. In November of 2022, during an oil change. I am told by the service technician that they can not rotate front tires because of uneven wear blaming tire alignment. Keep in mind that the truck had around 33k miles on it at this point. I take my truck to a different GM dealer to have tire alignment done where I'm told alignment looks fine and asked, "If I ever had a tire rotation?". Long story short went back to this dealer, and the service manager was not available and was basically told it will be hard to prove that they never did a tire rotation because my receipt show they did perform them. Yet to hear from the service manager, and it has been about 6 months now.
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April 2023 by Jeff P.
Well I guess there is no such thing anymore called service after the sale.My 2021 silverado has several issues and when I called to get it in for service the person I spoke to said we can get it in next week. That is a week from now and she that is the best we can do. I said I bought the truck there and she said next week we can look at it.Very disappointed and I can see why the rating is a 2. Do something about your service department read the reviews. I have been in customer service for 40 years and this is not how you get repeat customers. I will go somewhere else for my service and will not buy my next truck here. Did I mention this is the third truck I bought from them. No more for me.
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April 2023 by Amanda S.
We just bought a 2018 traverse here and we couldn't be happier we traded in our car for this one for our family so much more room and features Todd was our sales guy and was good to work with nick with finance gave us a great deal and worked with us took a few days but they got the job done and really work with people in all situations I would recommend them for your car needs.
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March 2023 by Carie B.
Bought a Chevy Silverado last August, drove off the lot and within 10 minutes lights were on, my seatbelt, tires. Sent pics to my sales person Josh, and he said I could turnaround or go to any other dealership. I was already late and had already spent a lot of time at this dealership. After taking to get 2 new tires, yes 2 new tires because the tires were shit on the truck when sold to me, I thought this would solve the tire light issue as well. I was told the light was on because I had no sensors, that they were probably removed when the truck was turned in by previous owner by the dealership. I called and expressed this where I was basically told it was my problem. This dealership and my salesperson are a joke. Go somewhere else.
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March 2023 by Chuck It
Best Chevy dealership in the entire Phoenix area. Best service.
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January 2023 by Stephanie Ellis
Ike did everything I asked for to sell me a used Kia Soul, and the rear view mirror fell off the next day, I returned it, they filled up a Lexus with gas for me to drive while they replaced the entire window which took two days. They are most helpful and very service oriented!
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December 2021 by Day V.
For car service, BEST PLACE TO GO. Francisco is our go to guy! His customer service is amazing and we never go wrong. For buying a car, usually it's not as stressing. But it got done. I traded my 2020 Malibu for a 2022 Blazer. The car sales man wasn't as ready to make a deal. I had my mind set on the blazer. They only had 3 options, and no 4x4's , but 1 blazer with a premium package. The dealer was trying to sell me a basic blazer with no automatic start or any safety features as I had requested. For the same price as the premium blazer they had. Since they didn't want to sell me the premium blazer they tried to sell me 4 random used vehicles about $43k each for the same price as the new blazers. They came up with some excuse to not sell the new vehicle but to give me a used one. I felt uncomfortable most of the process. But I'm super happy with my car. Maybe I'll just stick to Midway from now on for cars.
