-
May 2022 by Erik P.
Just came back from the last of several extremely poor interactions here. I genuinely feel bad for the employees, but the situation here is just unacceptable. Just now, went to the store to get a COVID vaccination booster for our son (we made the reservation a couple of weeks ago and have text notifications set up), and they are not able to give them anymore because THEY RAN OF USED SHARPS CONTAINERS?!?! Are you kidding me? Apparently corporate told the people at the pharmacy that they would cancel the appointments and notify people, which of course, never happened. So they turned us away to find our own solution. From lost prescriptions, to never answering the phone so the only way to communicate with anyone is to go in (and stand in a God-awful long line), to being so overwhelmed that there are boxes and boxes of scripts sitting in the aisles because there is no one to unpack them. It's so bad at this point that every health care provider in the area knows about this CVS now, and you can see them roll their eyes when you say you want the prescription to go there. They've also become much more resistant to helping fix any prescription issues there because they know it is just a giant timewaster and often doesn't resolve the issues. There are so many unhappy customers here that berate the employees that they are completely de-sensitized to it now, and they just shrug when you tell them that something is wrong, even if you do it nicely and constructively. We are a little stuck because our insurance covers things much worse if we don't use CVS, but at least at a minimum we probably need to try a different location (further away) because this one is just in such a sad, broken state, that I really think they need to pitch in the towel and start over. I honestly don't think the bad cycle of complaints to poor response by employees to more complaints can be broken at this point. There's just too many ticked off customers. Unfortunately my sincere advice is to stay away. If you absolutely have to use this place, either go right when they open, or in the early weekday afternoon when the lines are shorter. UPDATE: So to top this off... so we took our son to the Costco Pharmacy to get the COVID booster since CVS turned us away. We got a call from the Costco Pharmacy shortly after we were done, saying that our insurance had denied the coverage because CVS had processed the claim even though they didn't administer the booster!!! So now we're having to go back and unwind this. When I was young I remember my father having some saying about JHC and a popsicle stick.... I'll be candid and say that I have some more colorful language in mind to describe today's interaction, but I'll save everyone here from my tirade as it's pretty pointless.
-
May 2022 by Tayler A.
I recently switched from a cvs down th street due to customer service issues and this location is amazing. Fast friendly and always answer the phone quickly.
-
April 2022 by Helen A.
Was waiting in line, next in line with no one behind me at the pharmacy at 1:29pm. The clock turned to 1:30pm and I was told they were closing for lunch. My child's prescription was ready but they refused to give it to me because they were closing for lunch. I have used CVS for over 20 years for all vaccines, Minute Clinic and prescriptions for myself and my family. After today I am switching to Walgreens. I have a very sick child that I needed to get home to. I have never been treated so rudely at CVS. This is very disappointing. You have lost a loyal customer.
-
January 2022 by Vance E.
These guys don't care. Will hang up on you and then they have this fun little trick where they will say your muffled or have a mask on. Useless pharmacy useless management.
-
December 2021 by Heidi L.
This CVS location is THE WORST! They never have my prescriptions ready even when I call them in 2 days prior. They always loudly announce what my medication is, which is nobody else's business (and probably violates HIPPA). If you go in the store, it's disheveled and filthy. I finally decided to move all of my prescriptions to another location. Poor management.
-
December 2021 by Jenn R.
Incompetent and unprofessional location. They've had my daughters prescription since nine in the morning. I called at 11 to check on the prescription they said they were working on. After two more hours I had another CVS try and transfer the prescription however they could not get through to them. I was on hold for 30 minutes and finally got through. I asked them to kindly delete the prescription even though they already billed my insurance because Walgreens filled it within an hour. The guy rudely said well we are a week behind so I guess that's one less off my list. I really wanted to say something back about how they already charged my insurance but I just said thank you. I cannot believe how unprofessional this pharmacist was who answered the telephone. It infuriates me knowing that this prescription was for a child who needed a breathing treatment. For 24 hour CVS you think that they would be able to fill prescriptions and a timely manner and not be that far behind. My daughter missed five breathing treatments thanks to this location. I am completely done with CVS. Thank you Walgreens for finally filling my daughters prescription and her being able to get a breathing treatment even though I had to pay out of pocket thanks to CVS.
-
October 2021 by J A H.
Oh my word. I have had to use the store across the street for 5 yrs due to insurance, so have not been in here in a while. This store has gotten worse since my last review. Made a flu shot appt on their app. Got here after checking in on phone. They were confused and not expecting me. Lady stared then kept doing what she was doing and not greeting me at all. She finally said she was new. No smile, no apology. Really bad customer service on her part. The other lady came over and was more pleasant and I guess checked me in? They didn't know how to process me. I waited and waited and am still waiting now 47 minutes later. Had to make a call. They took a later appt before me because they got them processed fine. When I asked the pharmacist for a status update, he did not apologize and acted as if I and my question were an annoyance. Said he hadn't done one like me in 5 years. Like disgusted that he even had to process me this way. When he finally was able to give me my shot, he was pleasant and friendlier. So that was a nice way to end my hour there .
-
October 2021 by Lauren H.
This pharmacy sucks, I just got off the phone with a male and he answered the phone with a attitude and continued to give me a attitude the whole phone call. Said they were 7 days BEHIND on prescriptions how does a pharmacy fall 7 days behind ? I have had nothing but problems with filling my prescriptions here. I will be changing locations because this is crazy I hope management gets changed because as I see for other reviews this isn't just a me problem. I called at 7:16am on 10/06/2021 and spoke to a male I hope you find out who I talked to and speak to them about there customer service because it was not good.
-
September 2021 by Larry O.
Worst service ever! Over 60 minutes on hold as we drove over! When we got there, staff was super rude. Shame on management !!!
-
September 2021 by Gabriela G.
This pharmacy is so frustrating to deal with. If you try to call, you can end up sitting on hold for 15+ minutes, only to have someone pick up the phone and hang it up. You have to strategize when you go to pick up your prescription otherwise you can be waiting for on average, 30 minutes. CVS needs to either provide more staff or figure out what is wrong at this pharmacy.
-
September 2021 by Chris H.
CVS get your stuff together. Dobson/ Southern said pick up the script at Dobson/ Warner. Arrived at 7:26pm girl said she saw it in the system but was not ready wrote down my wife's cell and we got some food. 45 minutes later we came back and inside pharmacy closed at the counter but open drive through (line was 17 cars long) waited 37 minutes before the FIRST CAR LEFT. Got to the window 1.5hrs later and they had no record of my wife's script but later a (blue scrub tech) told us it was "in Process" at the closed location we just came from. gentleman said "Absolutely no way to clear it and he's not giving us options he's say in the AM we must return and clear the code from their system". Watched the vehicle in front of us with a Very Sick child get out of the truck several times crying and visibly in stress (maybe asthma) and after 70 minutes drove out of line. You have been warned. I hope the power that be guilds your eyes to this experience and saves you the trauma of going to urgent care at 5:30pm and arriving home at 10:28 with ZERO options for my wife in excruciating UTI pain. I feel a sizable legal action brewing for this kind of patient care practice. I spend $50k a month on medical insurances month for my staff and they have choices. This is not it.
-
August 2021 by Tom B.
Unbelievably poor service. Pharmacists dont give a damn. Needed to refill but did not have the prescription number so i tried calling. Sat on hold for 30 min until they picked up and hung up. Called back. They would not answer the phone so had to come in. Line was over 30 min. When i finally got to the tech he actaully said people should not call because they are to busy to answer. My company insurance forces me to use CVS so i had to refill again. This time i used the automated system. At 8 AM they said it would be done by 1 PM. Came in at 3. It was not done. Pharmacist was extremely rude. Said we are to busy and no one here said it would be done at 1:00 and he would make sure he told the computer. Talked back to me several times without ever making an attempt to resolve the issue. I explained i needed to catch a flight. He said..."it will be done when it gets done" Cant belive the management would put up with this kind of behavior. If they are that busy, get them some help. If you make a time to pick up, make sure its ready. It does not matter if the comittment is made by the system or a person. I will be in contact with my company's insurace admin to see of i have any choice. I hope i can go to any other pharmacy but CVS. Regardless, i will never come to this CVS again.
-
August 2021 by Caralyn S.
Good luck getting through on the phone to the pharmacy. Once you do (if you're very very lucky) you'll be talking to somebody who sounds very UNHAPPY. Sorry to bother you guys, but my prescription was promised yesterday and it's STILL NOT READY. Don't even get me started on the long waits in the drive-thru. Guess it's time to transfer my prescriptions.
-
July 2021 by Anny E.
Waiting for more then 15mins on drive-thru and this lady open the window with aptitude, and very rude. I have to spelling my name several times and after all that she don't give me my medicine. CVS NEEDS TO DO SOMETHING!!
-
July 2021 by Emily D.
Worst pharmacy experience ever. I'm going to assume is due to understaffing and not the lack of competence for every team member I've ever encountered. One star for team being friendly...the deserve credit for that.