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December 2023 by Mason T.
Try calling, they won't answer. Ask for a call back, they won't. Ask them to fix your issues, they say we'll get to it and then never do.I have never been more upset with the lack of customer service from a business.
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November 2023 by Joe Gibson
I don't know if there is a company I dislike more. Over on your data you gotta pay, cause your not buying out garbage cable, so we'll get you for streaming.
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November 2023 by Zak Doucette
The in-store customer service was a pleasant experience all thanks to Bianca! She was super helpful and knowledgeable about all the different steps. Plus her bubbling personality and outstanding customer service will bring me back to the store in the future.
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November 2023 by Victoria S.
I'm adding my name to the list of satisfied customers that were assisted by Steve G. He was so knowledgeable, friendly and patient! He guided me through the process of switching my mobile service to Cox (already a customer) and set me up with a new iPhone. Steve was so personable and upbeat as he updated my ancient and slow phone so that its data could be transferred to the new one. By the time I'd left the store, Steve had helped me lower my mobile phone bill by more than $100/month, get more service features and end up with a top-of-the-line iPhone! Great deal!I also observed Sophia and other customer service reps knowledgeably and courteously helping many others while I was there. Some people came in to complain about cable outages in the area, but the store reps don't really have anything to do with that. Still, they offered what information they could and listened to the complaints. I highly recommend this particular Cox store for their staff's professionalism!
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November 2023 by Tommie D.
I used to love Cox and have been a customer for 20 years but their internet service has been unbelievably unreliable over the past 12 months. We're averaging multiple outages per month. To make things worse, their customer service has gone into the toilet also. Their automated phone system won't let you talk to a rep when you're having an outage. It's sad to see a previously good company going downhill like this.
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November 2023 by Trung Tang
Eat a big bag of Cox! Lol. Cox has terrible customer service and business practices. I switched to CenturyLink and the service is great at a fraction of the cost. No more data throttling, extra fees and lag with CenturyLink. We always get consistent download speeds.
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November 2023 by kalisa hull
Bianca did an amazing job at getting us set up. The process was super quick and easy. Next location we add we will definitely come in person to work with her rather than over phone.
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November 2023 by David Sturtz
Reprehensible is Cox's general business model. In my community we've been waiting for well over a year for Cox to finish laying fibre optic... snail slow is an understatement. Now they're finally almost done (probably another 15 years at the pace they're going), and prices are out... nearly double the price of all other options. Good speeds - yes; good anything else - no; legitimate pricing - not even close as near dial-up speeds (100mb), with the most basic tv go for $150/mo; unlimited fibre optic internet for the 2gb plan - astronomically overpriced; website isn't the worst around but it ain't good either.
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October 2023 by Amanda Jorgenson
I’m not going into detail about the idiots my boyfriend and our friend talked to about why our internet stops working when they run a speed test. The employees had no clue what was going on and they were no help. Don’t waste your time, especially if you game
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September 2023 by anthony wright
The worse service possible. Company billed me for equipment I never had. Then the retention rep Jose apologized and offered a 10 credit, but refunding me for their over charging wasn’t possible. He then refused to allow me to speak to anyone else. Would give zero stars but it won’t allow to post without atleast one star.
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September 2023 by Yi Li
I went to the store to get a new modem for WiFi control at home. The specialist gave me a “promotion”. He told me that I’ll pay $130 now and will get total lower monthly rate for next 2 years. I asked him what after 2 years I was told the monthly rate will be $10-15 higher but I can change to different plan at that time. I told him I most likely won’t remember to switch in 2 years and asked him to confirm the new rate after 2 years. He said again $10-15 more each month. So I got the plan and paid initial fees of $130. After a couple of days I received the new monthly bill. My monthly rate now is higher than what I paid before and it shows that rate already includes $60 discount for 2 years. I am very disappointed with how the specialist was lying about everything to get me pay and hooked in the new service. I wish there is option for zero star.
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September 2023 by Isabel
DON'T use Cox for your internet! My story with Cox is beyond imagination. I hope it entertains you!My story started on 7/20. My home internet got very slow. I tested the speed, and it was less than 15 Mbps while I was paying for 500 Mbps! And my bill had also just increased lately. So I contacted Cox agents.I spent over TWO HOURS on chat and MULTIPLE PHONE CALLS.The first agent found a promotion for me to upgrade to fiber cable. After working for a few minutes, he came back saying he couldn’t complete the order and asked me to call.So I called, and the agent said he completed it and scheduled the installation.I waited home the whole day and no one showed up. Called in again and was told the work order was canceled. No one notified me until I called. She asked me to call again on Monday and said she took notes on my account.On Monday I called in and was told there was NO NOTES and no trace of any previous operation. I got transferred to the loyalty department and was then told to GO TO THE Cox App ON MY PHONE AND EXPLORE DEALS ON MY OWN!Later she told she could lower my bill for $5 and put me on hold silently for 20 minutes. But when I asked her what was going on after waiting for 20 min, she completed the order within 1 min. And she REFUSED to give me the confirmation number!So finally, on 8/15, a technician came and cut my Coax cable and installed the fiber cable and modem. Remember, before that, I had slow internet (15 Mbps). And after that? I had NO INTERNET!Cox told me there was an "outage". But the "outage" turned out to last 8 days. It wasn't an outage! The fiber service wasn't in place at all!!! I mean, Cox knew the fiber service wasn't in place and they still sent someone to perform the installation and, CUT MY OLD CABLE and LEFT ME TO DIE!So I continued to spend lots of time on Cox chat for a few days trying to get technicians to fix my internet. Every time, I was told that it was an outage and someone would fix it AS SOON AS POSSIBLE, NO ANTICIPATED COMPLETION DATE.I asked if they could come back and reconnect my Coax line so at least I could work from home. Cox said NO, JUST WAIT.Both my husband and I work from home. We also have an elder in the house who depends on TV streaming. For 8 DAYS, we had to travel out to work, and we had to upgrade our phone to unlimited data. There was extra monetary cost, time wasted on chat/phone with Cox, and the ferocious stress. I asked Cox to compensate for those, the agent refused and would only calculate 8 days worth of service fee to return to me.That was not the end of the story yet...We found that the agent who performed the installation CUT OUR IRRIGATION drip line. It was close to the Cox box and looked the same as the cable line. What's worse, he did not tell me about the damage. He left the broken drip line on the ground and left. We had 30 minutes of water leak next to our house wall for 8 days!So I contacted Cox again and was asked to file a damage claim.Can you imagine how many days it took for Cox to respond? 9 DAYS!That was not the end yet...I switched the provider. I chatted with Cox to cancel my service, got time wasted again by being transferred to multiple agents who wouldn't just cancel it for me. I had to wait a few more days until I had the time to go to the Cox store. Was told that I owed them a week's service fee, although I did not use it at all and suffered that much.I brought both the modem and the router to the store. The agent in the store told me that I should keep the modem at home and he only took in the router. Told me I was all set and NO MORE BILLS.You know what happened? Two days later, I received an email from Cox that told me I still owe them equipment OR I WILL BE BILLED $200!Voila, Cox, good job!DON'T use Cox for your internet! There are other home internet options from wireless companies.
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September 2023 by Mona K.
My internet has been down 2 days this week, Thursday and today. I work from home. Cox is costing me hundreds of dollars, but I only get compensated $4.13. If there were another cable provider in my area, I would switch without question. Cox knows this, so they do not make improving their services a priority. Service used to be great before the pandemic, but they have had 3.5 years to fix any problems. This outage is a constant situation with Cox.
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August 2023 by Derek Bickmore
Amazing! They're cutting my monthly bill by $36.92 for the next five years as a token of love. Too little, too late, my dear Internet Service Provider, but thanks for the laugh.In an amazing turn of events, fiber is hitting the town, and my ISP suddenly discovered a thing called 'customer loyalty.' Funny, how impending competition can jog the memory, isn't it?In honor of this newfound affection, here's a snippet from today's comical support call:-Kick off a convo with Tier One support, explaining my issue as if explaining quantum physics to a toddler.-Get upgraded to Cox Complete Care – feels like a promotion, except I’m not getting paid.-Re-explain my issue to Complete Care, trying to make it sound less like a sci-fi novel this time.-Get punted to Networking Division. Apparently, Complete Care isn't completely caring for my issue. But hey, they promise to jot down notes, so I won't have to rehash my tale of woe.-End up explaining my digital dilemma again to Networking Division, because who doesn't love a good rerun?-Experience the sweet symphony of hold music. Again.-Greet a new voice from—drumroll, please—Complete Care! He’s keen to hear my saga, which is great, except he's about as equipped to troubleshoot it as a cat is to drive a car.After a 90-minute purgatory of waiting, I find myself back at square one, albeit with more amusing stories to tell.It won't be long now before I'm basking in the limitless glory of fiber's upload and download speeds. Maybe then, ISPs will begin to actually give a monkey's uncle when they've got real competition in the room.**review optimized by ChatGPT 4.. What a world we live in.
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August 2023 by Deborah Meintel
Trevor Pelzer the Sr Sales& Ops Specialist at the store is exceptional in customer service, knowledge, follow through and professionalism.
