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December 2023 by James Rogers
Why is this the only Costco that wants an appointment for flat/nail repair… all other Costco‘s will take us the same day, but this one won’t touch the vehicle until we have an appointment. Very frustrating when you purchase a warranty on tires that you can’t use… we can’t plan for nails or flat tire repairs.
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October 2023 by Chante C.
Awful Experience. I came in on October 3rd with a loose flat tire needing to be replaced. I was told they no longer made the tire fitted for my car called the defendent and that they could either send a new Bridgestone tire in for tomorrow to this location or that the Gilbert Market Location had my tire in stock. I decided to call the Gilbert Market location to verify. I was told with my 80,000 mil warranty that they would cover my expenses. When I arrived at the Gilbert Location I was assisted by a unprofessional Albert who was upset with me due to miscommunication of this location. Told me he wasn't taking anymore clients and that they were understaffed. After calling to touch base with this location I was told it would be a hour and he would discuss paperwork after. 2 hours later....I was met with a bill of 137...after talking this morning with Superviser Daniel all I was given was an apology for miscommunication. I will never get my tires done here again. It is not MY fault as a paying customer that I was lied to and misguided. My whole day was affected by this lack of communication. Extremely unprofessional. I work in services and I do not appreciate my treatment today....they did not take care of me"
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August 2023 by Brendan McCarthy
Solid team, dependable service. My car needed tires that they normally do not stock. Staff kept me updated when they came in and got my tires mounted within a short period of time after they received them.Gunnar was the tech that made sure everything went smooth.Highly recommend.
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July 2023 by g cir
I've been going to this Costco Tire Center for many years. To me bar none these guys are the Best!
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April 2023 by Chad Binder
The Costco folks are always very helpful and efficient. The convenience of dropping off your keys and getting the service done (new tires, rotation, etc) while shopping is great.
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March 2023 by Diana Summers
Always professional, on time and efficient. I've been buying my tires at Costco for a couple of decade now. They rotate, spin and balance according to mileage and that makes me feel safer on the road.
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March 2023 by Jay L
Very quick service when you make an appointment on-line. They are very thorough and document any issues with T.P.S. electronics and wheels.
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January 2023 by Omari D.
"Quality Tires at warehouse prices" is pretty much the theme when you come to Costco Tires. Similar to other tire places Costco delivers if not the same or better quality service when it comes to getting your tires replaced. I do like the fact that they use nitrogen to inflate and have a fill station on the side of the building in case you need to come by and do it yourself vs using compressed air. The only knock to using Costco Tire Service is that scheduling an appointment typically needs to be done several days in advance as that's how long the wait can be. Would highly suggest scheduling an appointment versus coming in thinking they can slide you in. Batteries are also available and priced similarly to other major chains, so not much bang for your buck unless you frequent Costco a lot (like me). Expect a one-hour turn time... So you can spend time watching TV, browsing the store or getting a snack if if you wait. OR drop it off early and head out to do more with your day.
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December 2022 by Ming Trang
Paid $715.27 for four tires in December 2021 and in shock when demanded to pay $178.92 for an unrepairable flat tire not even 11 months old. Thought it was a mistake by the system and requested correction but to no avail. What a surprise from Costco's rip-off policy.
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September 2022 by Alysha Kochis
I had a leak in my tire, there wasn't an appointment available but walk-ins were being accepted. The associate advised that the wait would be 4hrs but it only took 2hrs, which was amazing and very much appreciated!
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September 2022 by elizabeth Allen
They checked the price over the phone right away, good customer service.
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June 2022 by Barath Ragul Manimaran
Professional service, highly recommend to have appointment though walk in is available
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June 2022 by Brian K.
Done in approx 1.5 hrs, no problems whatsoever with new Michelins install and first rotation balancing. Good prices!
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November 2021 by Willy W.
Almost perfect...Ordered tires online and same day afternoon got a call saying my tires were delivered.Came to store same evening and they took my car in as walk-in even though they were closing soon. Wheels were clean when I picked it up with no tire soap marks you get from other shops.They even put a window sticker with tire rotation mileage and pressures.Only problem is that even with the sticker in indicating 33PSI, tires had 40PSI in them as checked next morning before driving. Never dropped the pressure after bead setting...
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October 2021 by Ronghua Zhu
The price is fair, but their desk is before a long line, and only one staff is serving. 5 minutes business cost me half a hour waiting. The installation service is yet to see.