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March 2024 by Francis Cooper
Great service?
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March 2024 by Sarah Stephens
I ran over a nail on my way to work and was able to make it to this Big O Tires location. Wow!!! Exceptional service!! They were able to make my repair quickly and the two employees who helped me were kind, efficient and fast! I was on my way back to work in no time at all. Very impressed!
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March 2024 by Benjamin Lucero
Excellent service!
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March 2024 by Bob Shaw
For the past few years, it’s been hard to find exceptional service anywhere. Eric has shown that we can still get exceptional service, Big O you have a customer for life. Thank you Eric for providing outstanding customer service!!! .
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March 2024 by Jake Ramos
Great service Department for any line of mechanical work.From there top tier mechanical work to amazing communication and unbelievable timing on getting the job done, I swear by this location. I have been taking my vehicles to this location for the last few years and will STAY a loyal customer!! Good job guys!!
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February 2024 by Jt Charpontier
Love this place, super friendly, very knowledgeable, and they have a waiting room with coffee, popcorn, fresh fruit, and if you get there early enough in the morning, sometimes they have donuts! You guys rock! Thank you for installing my new TPMS sensors!
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February 2024 by Katie Moser
I book an appointment for every service, and I have been getting my tires done here for a few years with an appt and it still takes 3+ hours. My most recent visit I had a nail stuck in my tire, booked an appt for the next morning. Sat and waited for 2 hours and noticed they hadn't even brought it back into the shop, I approached the front desk and asked them if they could maybe start on my car. 30mins later, I left because they did check the nail, and informed me it was horizontal and did not penitrate my tire, so no fill or replacement was needed. This process should not have taken 2 and a half hours.
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February 2024 by Josh Guerilla
Eric at the Gilbert/Germann is absolutely wonderful and took care of me and my girlfriend’s car. Will be here in the future. Thanks again!
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February 2024 by James Coe
Friendly people and great service! I'll be back!!! ?
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February 2024 by Tony Battista
Outstanding customer service. Eric is knowledgeable and my overall experience here was outstanding.
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February 2024 by Johnathan Kuhel
Very unorganized, and they do not call when you’re tires are done
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February 2024 by Ronald Arnold
Big o tires always treat you like you. A very good customer, you never have any problems.
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January 2024 by Sam Boston
My goto place for tires and alignments.
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January 2024 by Jordan Mills
This location in Gilbert has been good for the many years we've been going to them. Consistently good service and they are fast, on-time with appointments and staff is professional.
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January 2024 by Mark Muraco
Wife comes here, I go to an actual mechanic. She made the appointment so we went here and I can't say I'd recommend to anyone to come here. Came in for oil leak, pulsing breaks, oil change. All seemed to go well until I showed up to claim the vehicle. Attempted to charge me $1000 more than the quote on the phone. Got that reconciled and went out to the car. glovebox on the floor of the passenger seat, cabin air filter removed with no replacement, easy for the world to see. I review the bill before going back and and they charged me 49.99 for a cabin air filer. Wasn't discussed and isn't part of an oil change nor a brake fluid service nor an oil leak. It was probably dirty so I went back to the store to inquire where the replacement is. 10 minutes go by and they say they don't have one but want to go get one to put in my car. I decline and request to remove the charge and they agree. I put my car back together and keep a part out to remind me to put a new filter in the car tomorrow. Go into the shop to reverse the charge and all seems to go well. Bill reconciled and I head back out to my car. I see a Big O employee in my car, same guy I've worked with on the whole thing take the filter cover out of my care and walks into the shop. I'm more than ready to go at this point, and now I have to go reclaim something this guy took out of my car, which he should no longer be in as they already returned my key. Poor kid comes out with my part but I'm pretty much done at this point. I was frustrated and told him in an frustrated voice to put in the car as "I'm ready to go."In short. overcharged by $1,000. Add on "work" that wasn't discussed and agreed to. Work incomplete. An employee rummaging through my car.Recommendation, go somewhere else. If they do this to the parts you can see, what are they doing with the things that you've entrusted them for that you can't easily identify?
