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May 2024 by Riley Figueroa
95% of the staff is as rude as can be
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April 2024 by Jen Marie
this location is terrible. it's right by our home, but we have to drive to the Chandler and Alma School branch to get service. They are so nice over there. We told them how this location says they can't do this or that, yet the location on Chandler and Alma School can. This location has rude and clearly lazy employees. Why is it their other branch has no issues doing a transaction that this branch could do as well and this is per the other branch. Seems that the people that work here need training or someone to audit their refusal of services. Ridiculous
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January 2024 by Mark L.
So my wife went to get her diabetic medicine with her BOA credit card and was denied because BOA put a block on the card. We've never misses a payment in all the years we've had a cc with BOA. BOA said it was a protection because the $496 dollars was to large of a purchase. Again this is what my wife's diabetic medicine cost. So my wife left the pharmacy without her diabetic medicine. When the following day I tried to pay my monthly payment to BOA, which I've never missed is all the years I've had a BOA card, your system now would not allow me to pay because our account had now been blocked by your company. So now my wife could not get her diabetic medicine and we could not pay our monthly BOA cc bill due to being "blocked"by your company. When I called to pay I was sent to your fraud protection department there in Arizona. The woman who answered the phone got angry with me and refused to talk with me as I tried to explain to her what was going on with the blocking of our cc account. She only became more angry, said she would not listen to me and hung up. This was a horrible experience and with the heart trouble's I have put alot of stress on me and my wife. What a shame that one of your employees who's job is to help customers refused to help and simple hung up on me. My name is Mark Lawrenson, Ladonna is my wife.
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August 2022 by Tyler DuBord
Sent a pre-approved offer, denied but according to there terms i was approved. It's a violation of the agreement sent to me. I will be filing a complaint with the treasure department and the fdic. On hold for over an hour.
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March 2022 by Quentin Tydeman
can only use the 1-888 number. On hold for over an hour before giving up. What a joke!
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October 2021 by unbreakable chloe cole Tyler
Sent a pre-approved offer, denied but according to there terms i was approved. It's a violation of the agreement sent to me. I will be filing a complaint with the treasure department and the fdic. On hold for over an hour.
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October 2021 by TJ the Hedgehog
They changed the policy on my 401k account and closed it themselves, costing me $20 in termination fees and 10% of my balance due to the federal early distribution tax while refusing to let me roll it over. Don't let them see your money.
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August 2021 by Kj K
Sold real estate and have inherited money wanting to invest. Called Bank of America Merrill edge representative that spoke to him about opening a personal IRA First from inherited funds and about $1 million I have to invest from real estate transactions. The gentleman said sorry we can’t Open a IRA for you you must do it yourself online going through all the documents to the computer. Not a personal representative to help me decide. Couple hundred thousand and bonds, Million in real estate, And need help for a personal IRA so I don’t have to pay taxes this year. I guess they don’t want my business.
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July 2020 by khang gams minh
Do not open account with merrill edge sold your stock without asking
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March 2020 by Steven Snyder
Opened an account and could not get money transferred from my bank account into Merrill Edge. It took the third person that I spoke with for them to tell me that there was a $50,000 limit on transfers.
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February 2020 by Rebecca R.
Was working on a refinance with Bank of America and a gentleman named James he was extremely rude and disrespectful I continued to ask for the same documents would not recommend James or Bank of America ever
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January 2020 by Alex Pope
Nason Bouche should have his license revoked. He lied to me in advising that I should open my account through an improper channel so that he could get a higher level of credit towards his performance metrics. He showed no shame, and further asked if I had any additional accounts to move over as well.
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October 2018 by Demi Hester
Got an email saying I was approved. Was able to make online access to my account. After a week or so they disabled my online access due to their company having to much fraudulent activity. Why should everyone else have to suffer because others are being scammed. Will be closing my account today. No point of having it if I can't even access my OWN ACCOUNT because of their personal issues.
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December 2017 by Wes Howell
I went to this location and the lady Gabby who works here is awesome, she knew that I was on my work scheduled break and she helped me as fast as she could with helping me get a New debit card. She deserves a promotion
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October 2017 by Harry Harry
Not sure how your employer Shan Walters got a job there, she fleeces everyone she meets and has a lot of unpaid debt in the UK
