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November 2023 by Google user
Al is the service manager at Audi Chandler. AL and his team are first rate pros. Their professionalism, straight forward approach and recommendations are the best I have received at any dealorship. They treat me with as if I'm the only customer they have that day. They do great work and I have never felt so comfortable leaving my vehicle as I do with these pros. Thanks go out to AL and his fantastic team. If you love your car, want stress free maintenance and trust...bring your auto here.
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September 2023 by Dari Bradley
Audi of Chandler gave us inaccurate pricing in terms of fixing our window. Over charged us and quoted us for service that were not needed for our brakes and did not safely store my vehicles after they took my window apart. They taped my window closed from the outside and left my car parked after hours in an unsecured parking lot. The adhesive is still stuck on my window and is most likely baked on forever from the Arizona heat. Then they tried to make a poor excuse for my car looking worse then it did when I picked it up than it did when I dropped it off. We will never use their services again and will never recommend this dealership either. I was so upset when I picked up my car, I could barely speak. They pretty much ruined my window. I went to another shop and they quoted us for all of the work $1200 less than Audi did. Shame on Audi!
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September 2023 by Garyn Grijalva
Jessica and Moises have been great to work with! I trust both to take care of me and my car services. I actually drive out further to Audi Chandler as the service and care I feel is superior. I had an issue I’ve brought up several times with Audi Gilbert that they kept sweeping under the rug. I brought it up with Audi Chandler and they immediately took action to resolve it without any hassle. Great work and customer service !Services: Electrical repair
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September 2023 by Rodney Dear
I appreciate being kept in the loop , by Al Rizzo and the technicians. The videos that are sent by the technician who is actually doing the service and the visual explanation of what is needed , or not yet needed, is helpful. I feel comfortable bringing my vehicle to Audi of Chandler for my service needs.Services: Auto engine diagnostic
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September 2023 by Evan Huwe
Can’t recommend this place enough. After moving to Arizona from California, I was in between Audi Chandler and North Scottsdale to get work done on my S4. I decided to opt for Audi Chandler and was not disappointed. Jessica, one of the service advisors is hands down the best I have ever worked with since owning an Audi. She was able to get me in quick and had everything sorted out by the next day, all while keeping me in the loop about everything. Highly recommend Audi Chandler and Jessica in the the service department!Service: Electrical
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August 2023 by Aaron Brown
I have taken my 2018 S5 Sportback to Audi Chandler for all scheduled service. Recently I had a major repair done. Audi Chandler came through on all fronts. From the loaner car for the duration of repairs, to keeping me up to date on what was happening, the service was great. I would especially like to mention Service Advisor Jessica Lancaster. She is fantastic! She is always friendly, knowledgeable, and never left me feeling like I was out of the loop. Thank you Jessica for such outstanding service! I would also like to give a shout out to Technician Travis Gardner. He has a wealth of knowledge on these cars. His expertise, without a doubt made me feel like my car was in the best care possible. Thank you Travis for your great work! Jessica and Travis are huge assets to Audi Chandler, and I recommend them 100% for service or repairs on your Audi.
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August 2023 by Tamara Davies
Jessica in service is the BEST! I brought my car in for routine maintenance and while there they found an oil leak. She was able to keep the car and put me in a loaner immediately. She kept me in the loop about how long it would take and what was happening. I got the car back 2 days later and was so happy that they took such good care of the car. Thank you again Jess for the great support!Service: Oil change
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August 2023 by Wendy Thomason
Jessica Lancaster was phenomenal. She was an advocate for the car repair with a difficult insurance agent. She was super responsive, communicative and went above and beyond for us. In the end we got everything repaired at the cost we expected. Can’t thank her enough! Audi is lucky to have her.Services: Body & Trim
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August 2023 by Cassandra J.
Eli was very helpful from the start. He sent us a video of the Q7 we wanted the day before. He was able to answer all of our questions and was a pleasure to work with. He even followed up on his day off to make sure we were happy with our new car. Thank you Eli for your services, we love our new car!
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August 2023 by Blake B.
Do yourself a favor and ask for Jessie Becktell. From start to finish, the guy is A1. Best car buying experience I've ever had. Shoot, best service I've received anywhere. Period. Thank you Jessie!
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July 2023 by me b
I recently bought a 2018 Audi from Luxury Motorsports who refused to even place my vehicle on a lift but continued to inform me nothing was wrong per the code my coolant was just low. I ended up taking my car here at Audi Chandler which was a REAL service provider and was treated with respect and kindness. The car did need more than coolant but I am glad I trusted them. Al made sure to fully review the car and even worked with my warranty company. THANK YOU AL. I WILL ALWAYS BE COMING BACK!
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July 2023 by Amelia Brown
Always satisfied when I come and go. Everyone I’ve dealt with was friendly. Damien takes good care of me. Those checking you in always greet you with a smile and conversation.Service: Electrical repair
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July 2023 by Jaroslav T.
Jesse was phenomenal! His warm and friendly demeanor was very heartfelt and welcoming! He is the personification of superb customer service! Kudos to Jesse!!Jaroslav Turner
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July 2023 by Benjamin Scott
This was my first time to this service center being from out of state. I was very impressed with the help that I received when I had to return early to retrieve a forgotten key out of my vehicle. Very friendly and accommodating staff. My vehicle was returned to me looking better than when I dropped it off having just washed it the day before. Makes me wonder what a car buying experience would be like.
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July 2023 by Neisha
Great customer service! Jessica is always helpful and answers my questions quickly. Every time I bring my vehicle in it always looks brand new when I pick it up. Jessica never pressure on repairs but when repairs are needed she always helpful to say what’s most important to fix and explains the issue from start to finish.