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June 2024 by Harriet M
Problem was quickly identified and fixed without and difficulty. A service tech drove with me to fully understand the problem I was having and walked me through the repairs that needed to be done
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May 2024 by Rajiv Rastogi
Good diagnosis & good attention to detail.
Friendly staff
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May 2024 by Courtney Keith Hamilton
Excellent Service!! Keep up the great work!!
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May 2024 by Mitchell Standley
Was having an issue with my battery not charging, and surprise surprise, I needed a new alternator.
From the first interaction, we could tell we were being taken good care of. Rob is the man. Wish we had more people like that working in customer service these days. The guy was super friendly and transparent… Not to mention he had a great sense of humor. People like that are invaluable to a company.
The shop finished my vehicle, and I noticed the following day that my battery light had come back on. Rob told me to bring the vehicle right back and they would get it straight in to get it looked at. Only took about an hour and a half and they diagnosed and fixed the issue. They even replaced a turn signal bulb that had gone out (for the inconvenience).
Quick turn around, very professional, and super convenient location (especially if you work/live near downtown Chandler.
It can be tough to find a shop that you can trust, but this one just made my very small list (2 shops total). I work in the service industry myself, and it’s refreshing to see people taking care of their customers like they do. Can’t wait to spread the word.
Thanks you guys! Great work.
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May 2024 by Erik Jensen
I had to replace my engine block. They were very courteous and kind, but it took them a month to do! I could accept that, but they kept moving the date back 5 times.
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April 2024 by Rick Killian
We were traveling and the check engine light came on. They understood and got us in that morning and made the fix, keeping us from having to delay our return home. Such a great help in a time of need.
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April 2024 by Justin Zimmer
Bret Ellsworth over at AAA has been nothing but honest, genuine and fantastic in his work. He listened to my needs and has strived every step of the way for to give me the best outcome in the situation with a fair price. Highly recommend. Thank you Bret
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March 2024 by Bobs Burgers
Do not let AAA talk you into towing you car here. It's a complete ripoff.
My radiator died and I need a new one. This is common on Subarus once they hit 100k miles due to the plastic parts on the top where it connects to the car.
They wanted to charge me $360 for the stock radiator. This is actually the MSRP, which is fine I guess, though they sell for about $100 to $150 less online. But fine. Then they wanted to charge $260 for labor. Replacing a radiator takes a skilled person about 30 minutes.
Then they wanted to change me an extra $200 to replace the hoses. $80 for the parts and $120 for the labor. Except, the hoses are fine and it's almost no extra work to replace the hoses once you are replacing the radiator anyway. So that's $120 for an extra 5 minutes of labor.
Then they wanted to replace the thermostat. The guy told me that any time a car overheats the thermostat needs to be replaced. I talked to two different mechanics and both confirmed that this is a lie; they are just trying to rip me off.
Overall they wanted to charge me $1600. A local subaru shop (independent) will do it for $360 including labor because they charge below MSRP for the part (they still make a nice profit but they don't gouge on the price) and they aren't trying to trick me into replacing a bunch of stuff that isn't broken as well.
Anyway I had the thing towed away and will take my car to an honest mechanic instead.
So basically only take your car here if you want to pay these thieves 4-5x the fair price of your repair.
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January 2024 by Aaron Rose
Took our car in for some service after we had a radiator fail on the 101. They made a little snafu when ordering parts, but Brian stepped up and really took care of us. He kept us in the loop after the mistake had been made, was honest and straightforward, and didn't try to sell us on a bunch of extras. He held a straight-up transaction and gave us a discount for our delays and troublesWe'll be back
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January 2024 by Linda C.
This was my first visit to this facility and I was able to make an appointment within a few days for a routine maintenance procedure. The office staff was helpful and friendly and answered all of my questions. The work was completed within the time frame I had been told and a good value for the time spent and work that was done. Linda
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January 2024 by Larry Bond
A failed emission inspection led to a nightmare! Three months of “drive-cycling” hundreds of miles to reset the system controls (per recommendation of the state inspectors as well as the manufacturer & the internet) which usually works, unfortunately didn’t this time. In desperation, I took the car back to my “old faithful” friends at AAA, who’d done a great job for me over many years. Service Advisor Brian expertly scoped the car to pinpoint a critical problem with key components of the emission system. After consulting with genuinely concerned General Manager Jim, they had ace Technician Chris install new ones. Thankfully this immediately did the trick, so I now have that precious sticker. The “All Star Team” did it once more. But as friendly, competent & reasonably priced as they are, I hope to see Santa before I require their top-notch services again!!
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January 2024 by Roxanne Morris
AAA Auto repair performed the diagnostics and called with a quote within a few hours. The repair was done the next morning. We were very pleased with the service provided by Brian Lokmor and his team and would not hesitate to recommend this facility to others. Thank-you Brian for a job well done.
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November 2023 by Kevin Carr
Dropped my car off for a service inspection stemming from a Check Engine light glowing on the dash. Unfortunately, they were unable to diagnose the problem and were unable to detect the clear coolant smell in the cabin when the heater is turned on.Sadly, I will not be taking my vehicle back to that location.
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November 2023 by Patricia Harper
Nice people. I think they may actually sincerely care about doing a good job.
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November 2023 by John Sevey
Professional front desk, timely contact by phone, clear estimate and efficient communication throughout the process. Always quality service. Thank you AAA Chandler.
