-
July 2023 by Desert Rain S.
I had my car in this shopn over a year ago and am just now writing a review because I had to cool down first. They had my car for 2 weeks longer than quoted and when I finally got the car there were scratched on the bumper that was replaced. When I asked the owner to replace the bumper, he told me that he would only repair the scratches and it would be apparent that a repair was done. He also admitted that they use remanufactured parts. I said this is not acceptable since the bumper was original Audi. He told me that this is too bad. I don't usually give bad reviews, but I was treated so badly on top of receiving poor quality repairs. I will drive a bit farther out of town now for my auto repair needs.
-
April 2023 by Julia Balkcom
Great people work here and quality work.
-
April 2023 by Biff M.
Do NOT rent a UHAUL truck from this location! They advertise as a certified UHAUL dealer, (Online and signage in the store windows) but when we walked in to ask for help with the online reservation we'd made for a rental truck, we were met with incredible rudeness and told that they have "nothing to do with UHAUL." We spent 45 min with remote customer service, trying to figure out the "self-serve" protocol for accessing and inspecting the rental vehicle. All vehicles are extremely dirty and our vehicle had weather checked tires. (See photos)
-
March 2023 by Alex B.
Lack of communication, took my car 4 months to get repaired and although I understand a lack of parts was a factor, they didn't reach out to me update me on the cars status. My car was ready and didnt even call me to let me know.
-
January 2023 by David P.
Had an accident. Took my ride to this place since it was close by. The old man at the front was rude and dismissive to my wife and I during the damage inspection. Nonetheless we needed our car fixed so we ended making an appointment for over 30 days later. When I called to confirm they tell me we never agreed on date but we can schedule for March. Yeah thanks but no thanks. No credibly.Total waste if time. Now you have go elsewhere. Do yourself a favor stay away from this place.
-
November 2022 by Tracy Lynn
Always the best for auto body repair. Took a bit longer this time but understandable. Always very responsive and great communication. We take our luxury cars here and been 100% happy each time.
-
October 2022 by Christine Aguilar-Barth
Matthew was awesome and trustworthy! Had a quote to get paint repair from Caliber Collision for $1300. Matthew took a look and within 5 mins had buffed it out, looks like new, and didn’t charge me a penny. Highly recommend this shop and great to keep biz local in Cave Creek!
-
October 2022 by HoyMay P.
Getting an insurance quote on damage done to my vehicle. Staff are responsive and pleasant. Repair time will require some months of waiting but no hurry. The car has been around with dings in it anyway They have their own parking and WiFi will be shared if asked,
-
August 2022 by Sally V.
Awesome business!! Hard to find superb service!! My daughter drove to Cave Creek from Fort Collins, Colorado to visit. On the way she hit some debri on the freeway. Her front bumper was loose and some parts dragging on the ground. I called them and asked if they could take a look and knowing parts are hard to come by right now that they probably could not fix it before she was to head home. The same day we called they inspected it and they told us they were sorry they could not repair it but that it was safe to drive. They did not charge us. SUPERB!! You just don't get customer service like this these days.
-
July 2022 by Phil K.
State Farm direct pay referral and only one close to home, but the place looks like a junk yard, they didn't want to see the car/won't give you an est. Said earliest date available was almost 3 months out, work to take 1 week for minor dent/paint in hatchback. When I got there, now it's a minimum of 2 wks and still no est provided. Nothing about this place seems professional and I'm scared to leave my like new vehicle out in the open on their lot. Called alternatives on SF list, all want to see the car for an est- will order parts in advance (Elwood won't) and promised 4-5 day turn around. Also worth noting that owner had to tell me that adjacent scratches are due to garage door but he would fix anyway- no one else had the need to tell me that since it would be part of the same repair anyway. Nothing felt good about my two visits.
-
June 2022 by Stan S.
Made an appointment to drop off my fleet vehicle for repair of the driver's side rear door, outer skin.....nothing else. When I dropped it off they said it would be 9 days which is interesting because an internet search says the work takes between 4 and 8 hours. 36 days later, I finally got the car back!
-
May 2022 by Ben Baker
Lier's and very disrespectful management and owners. Lied to employees that tells you somthing. Wont even oay minimum wage
-
May 2022 by Bill McCurley
After two weeks in the shop, Elwood said they needed more parts and it would be another two weeks. I ended up having to get the car partially finished and take it to another shop later.Service: Painting
-
May 2022 by Scott G.
Really good experience with Elwood Motor Sports. We had some minor body damage. We came in for an estimate (they are one of State Farm's recommended options btw). We had to wait about 6 weeks for the work to get done, but I've found that's very typical given the current global supply chain issues. In the end the work was first-rate, and they were very friendly throughout.
-
March 2022 by Tracy W
Always the best for auto body repair. Took a bit longer this time but understandable. Always very responsive and great communication. We take our luxury cars here and been 100% happy each time.
