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October 2024 by brian kratzer
I've been using the CVS on Tatum and Dynamite pharmacy for 7 years with no problems. My prescription went from $20 a month to $120 a month. I assumed it was a change in my insurance policy. (That I don't read) That was not the case. They charged me for the higher priced generic. There are multiple genetics that are at a substantial lower cost. I am now paying 18 dollars a month at Safway on Cacecreek rd and Tatum. I paid $800 hundred more this year for my prescription because of there ignorance.
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September 2024 by Kathy McCabe
I just love seeing Heather the manager when i enter the store. She is so kind and engaging. A definite asset yo CVS
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September 2024 by Roy McClung
It is impossible to get through their phone tree to actually speak to someone in the pharmacy. They never have the medication prescribed by my physician. For some reason they don’t order enough when it’s available to keep any in stock. If you know a medication has frequent shortages due to manufacturer backorder. Why would you not order extra when you have the chance?
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July 2024 by Sandi Beach
Great team!
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June 2024 by Heidi Johnsen
There are a lot of issues here with customer service, timeliness, inaccurate information (getting a text a prescription is ready when it's not), and ineptitude. My biggest issue was picking up a prescription and having a question about it, only for the pharmacist to yell from behind the counter the name of my prescription while everyone in the pharmacy area could hear him. The young person waiting on me looked at me clearly embarrassed and apologized. Clearly HIPPA violation but CVS didn't care either.
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December 2023 by Paulena Baker
I get the need for an appointment and had set one. Unfortunately, the only available times were during work shifts so I opted to take an earlier time if someone should cancel. I've been sick for a week with an apparent sinus infection and it's only getting worse. I do not have insurance or a primary care physician so this is my cheapest option. I was sitting in the waiting area since I was already there and figured I'd save on gas. Saw an elderly gentleman cancel his appointment and he tried to suggest his slot for me. The woman smiled at him and said, "We're still booked for the morning. She won't be seen until after 3pm" I tried to tell her my shift starts at 2pm and ends at 5pm.....her response was less than professional. "That's not my problem" and walked back into an empty room and put the patient visit in progress sign on the door. There was no patient in there...
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November 2023 by Christina Davis
This is the best pharmacy in the area. They're always fully staffed and have my prescriptions ready. I drive out of my way to come to this particular location because they're on the ball! Great pharmacist too!
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November 2023 by Shannon M.
I miss my old cvs off carefree I got transferred to this one. And it sucks. Always a line for pharmacy inside and out. Workers are rude and don't give correct info. I've been now fighting them for 3 months on my prescription. Never in stock and when they "order it" I get different arrival dates until I go in and yell at people. Transferring pharmacy's for sure.
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October 2023 by Kim Kanters
Don’t go to minute clinic as they said they accepted my insurance which is clearly a lie as I am being billed for the service I received as out of network. Per insurance check on minute clinic portal my insurance is accepted. Don’t call their customer service line they are completely incompetent and unwilling to fix the errors. Provider I saw was McCabe. Now I’m getting screwed with having to pay out of pocket.
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September 2023 by James T.
Horrible customer service that takes forever, I would recommend not going to the CVS for anything... zero stars, if I could...
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August 2023 by Kailyn Wright
Quick and easy....but couldn't find muffin liners?
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June 2023 by Shanny C.
THE RUDEST possible staff. This afternoon I went through drive through to pick up medication and was rudely informed to drive to another CVS to pick up. When I mentioned I had been inside 15 min prior and spoke to pharmacist the same heartless bitch I've dealt with before made it clear none of my questions she had answers for much less cared to assist. Months ago I had an even worse experience with this same bitch who could not have been less accommodating or heartless when I tried to get answers regarding how to get my medications if they couldn't. She must be screwing someone in charge to still have a job here. Today was the the nail in coffin (wish it were hers) and I will be switching pharmacies. I don't care how far I have to drive: no one seeking medical help, medications, or healthcare should be treated to or spoken to like that every single time they come.The pharmacist Don was helpful but cannot make up for the cruel and hateful bitch they continue to employ. She gets off on treating everyone like absolute shit. She is a sad, pathetic human who should take her power struggle and work as a mall cop, not that anyone would think she has the skills to even do that. No wonder she pulls blinds down in drive through to hide behind. No shade will ever help that hideous face and horrible personality. What a disgrace for our local pharmacy.
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June 2023 by HoyMay P.
We jointly booked two appointments online for vaccines. We both received confirmation via text and email on the made appointments. On the day of the appointments, we both received text messages to sign in once we were at the store. We arrived about 10 minutes early and checked in online as well as at the desk. Staff were professional and helpful. We were told where to wait and that we would be called at our appointed time. When the time arrived we were both called into a private office. Staff were very clear about what they were going to do and asked which arm. The vaccines were given promptly and efficiently. The CVS was clean and orderly. We also noted a Minute Clinic next to the pharmacy. The clinic was there for non emergency issues which was good to know. Shared parking lot.
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May 2023 by Natalie B.
If I could give zero stars I would. The minute clinic was very rude to my daughter. Barely let her explain her situation before they talked down to her, rolled eyes when she started to explain why she was there. Then before she could get more than a few words out, they said they couldn't see her that she needed imaging. Anyway, save your time and energy by going to a place where you will feel respected and heard. They must have a new practitioner. This place used to be great and good bedside manner. Not now. Can't blame it on covid now either. We are past that.
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May 2023 by Holly B.
The nurse practitioner here is extremely disrespectful and not knowledgeable at all. She blatantly talked down to me like I was a child, even though I'm 20. I came here for a physical and after explaining why I needed one they proceeded to tell me they couldn't do it after I called and double checked that they could do it. Do not waste your time here. Just go to Walgreens where they have ACTUAL doctors.
