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May 2024 by Danielle Morando
There are new staff and managers working here. Very friendly. Very knowledgeable. We received excellent service, and we did not have an appointment.
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May 2024 by Teri Mathis
I had a great experience at this verizon. I decided that my phone needed a good washing and needless to say it didn't survive. Dawn was very pleasant and went above and beyond.
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May 2024 by G B
Super poor customer service. Staff can’t acknowledge ppl and would rather setup a display than help a store full of ppl. Why only 1 person is working while 4 others stand around is beyond me. Watched 2 other folks walk out unhappy before I opted to do the same. Do not recommend.
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May 2024 by Sara R
People typically read the lowest review, but PLEASE READ ENTIRE REVIEW.
I went in with my son to get him a phone and add the line to our account. Leah was the representative who helped us. I mentioned how we were upset that after 15 years of being customers, our account went up without an explanation. She brushed it off like it was nothing, "Yeah, they are doing it to get customers to switch to the new plans." We are on a very limited income, and when talking with Leah, she could have cared less to look into our military account and try to help us. My son was trying to figure out which color of phone he wanted, but could not decide. After some time, Leah began rushing us because, and I quote, "They need the phones to be put away if you aren't going to make the purchase." So I asked, "Why are you closing soon? What time is it?" She said yes, we close at 6 pm. I looked at my phone and realized it was close to 6 pm, not knowing they had closed so early. No one mentioned the time constraint when we walked in.
Yes, I should have immediately said fine. You obviously do not need the sale and walked out. But, it was my son's birthday, and he had been looking forward to this all day. He quickly made up his mind. She did not spend any time with us going over the phone. She made her sale and went to the back.
A few days later, I reached out to another representative, Dawn. She was absolutely amazing! She listened to my concerns and was able to help me figure out how we could lower our bill. Going over the account, she actually saw that without even asking me, and after mentioning how our bill went up, Leah put insurance on my son's phone. I was pissed!!! Thankfully, Dawn took that off, and our bill lowered over $50 a month from other things we had on the account and did not need.
I am rating this a 1 because no customer should have to deal with Leah's terrible service.
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April 2024 by Patrick Matthews
Great customer service!
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March 2024 by Nolan B
One night I had with my cellphone, texts won’t go out but could get ones coming in. Went into this Verizon store the next day and the young gal got it to where some would go through others not. The gal suggested support could call my wife's phone and they to work it out. They did and I’m good to go. I really didn’t want to get a new phone just because it had a problem with texting. Glad it worked out this time.
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February 2024 by Lisa R
If you're looking for great phone service and awesome customer service, DON'T LOOK HERE!
Had to switch phone carriers when needing to upgrade my Samsung phone and watch because my old carrier doesn't operate in this area. So figured Verizon, being one of the largest phone services nationwide, it was the one to go with. Boy, was I wrong! I've had nothing but unresolved issues over the last several months and have figured out that it's not the phone but the service provider. Being that I'm paying more now than I ever had for cell service, I expect a phone service that allows me to make calls or texts. Not one that constantly tells me I'm not registered on the network, after being a paying customer for 6 months.
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January 2024 by Kalleen Gould
Very helpful! Thank you for taking the time to help me with my phone issue.
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November 2023 by Bette Hinkley
3:00 pm on Cyber Monday. One tech on hand, with a customer at his desk. One lady in front of us had been waiting 20 minutes already. Asked if anyone else could help, the clerk said his helper just left. Asked if we could make an appointment, "not recommended because you would go to the back of the line when you arrived". I am interested in a new phone and a new plan. Guess we will search for a different provider. Be aware, going online will just take you in circle after circle. After being a loyal customer for over 25-30 years, we are done.
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November 2023 by Alex Starr
The manager Alex was amazing . He fixed all issues we had and set up us with everything we requested. Because of his amazing service we will continue to use this Verizon location for future needs and products .
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September 2023 by Bill Brown
The employees at this store are very helpful. The company itself, well pretty much thieves like all the rest of the cell services and so much outsourcing good luck understanding a word they say anymore. The new American way ? very sad
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September 2023 by Greg Homol
Helpful, friendly service.
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September 2023 by Derk B
Very highly satisfied with my visit at this particular store. From moment walking in, I was greeted and next in line to get some help. Had seen a few of the guys at work with Smart Watches,so I had to see what all the hype was about. Most of the ones I had seen were very nice looking. Manager spoke with me first,and introduced the Sales Rep Leah to me. I was greeted with a friendly smile and shown a few of the smart watches they had on display. Leah was very knowledgeable with the pros and cons of the Apple & Samsung devices! I felt no pressure at all between either,and didn't think I'd walk out with a smart watch. I was sold on the Samsung galaxy Pro5 watch. The magnetic tuck in style band is what really got me ha. The watch has a lot of great hidden features also that she explained. Sales Rep Leah was very patient with all the questions I had before leaving the store. Wonderful personality and went above and beyond. Good customer service is hard to come across with this younger generation. So it was nice to experience this in my visit. I highly recommend this verizon store for a nice friendly atmosphere and great customer service.
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September 2023 by Jeff Laplume
Employee that waited on us seem like he did have time for our issues on my wife's phone and said to do a couple of this which did not work for her new phone.jusy about ready to switch to att
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June 2023 by Mandy Montijo
I had no idea the store was closing SOON and these awesum gentlemen helped me until my problem was solved right up to locking the doors, without complaining!! Thanks guys!!
