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January 2024 by Melissa Chree
Synorris really helped me out during a bad situation with a truck and a box. Made my day and made me smile for the first time in days. Amazing customer service skills and very knowledgeable.
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July 2023 by Ant G
Staff was not friendly. Not helpful. Drop off was not informative at all. Then I got a call asking if I was going to extend reservation. That was 14 hours AFTER I dropped off equipment.
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May 2023 by Growing up Evans
Norris and the other gentleman that was on shift with him were great. Thank you so much for both of us.
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May 2023 by Oland Durst
I reserved a 5×9 trailer about 6 weeks ago. 2 days before rental said they won't have one, could you go to Maricopa. All right, half way I get a call. Don't have one. Could you go to Tucson. Never again
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March 2023 by Eli Harold
They will nickel and dime you. Charged an extra 9 bucks for "going over mileage" well yeah I'm not moving to Uhaul I'm moving stuff to the town that Uhaul is located in.
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November 2022 by Im your Huckleberry
Im giving two stars only because the employee that did help us was doing the best he could. Every ?? Time ?? I rent from here i wait over 30 minutes for the paperwork to be done. This time I use the mobile app. Just as much bs trying to get a truck as the counter scenario. App asked 4 times for pictures of our id. I go in.We had to freakin stand there for over 30 minutes for a reservation we made days ago. They refused to help with computer issues. The manager was in her office doing paperwork and the other female employee helped 2 people, once off the phone, while we were waiting. And waiting. And waiting. And waiting.I absolutely detest this place after the way the two other employees let this the one helping us for now 40 min flounder while they did nothing. And i do mean nothing!Go some place else. Its frustrating enough to move but then to always waste time checking in watching other customers being helped quickly just does not help. Every time i go to pick up a truck i lose an hour of my life while the employees jerk around doing nothing.Over. This. Place.
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October 2022 by Lea C
When we picked up our RV from storage in Phoenix, we realized that we were very low on propane so we hit the road and by the time we ended up near Casa grande, since there are so many RV parks here we figured we would be able to find good propane. We did an Internet search and found this place and I am very glad we did. The gentleman that helped us was super helpful and lead me around the storage facility so that I could align perfectly with the propane tank, as we were pulling a car it was very important that this be an easy, seamless process without having to pack up the RV.The gentleman was super friendly and got us filled up and we had a nice chat with him while we were going through the process.
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October 2022 by M C
Im giving two stars only because the employee that did help us was doing the best he could. Every ?? Time ?? I rent from here i wait over 30 minutes for the paperwork to be done. This time I use the mobile app. Just as much bs trying to get a truck as the counter scenario. App asked 4 times for pictures of our id. I go in.We had to freakin stand there for over 30 minutes for a reservation we made days ago. They refused to help with computer issues. The manager was in her office doing paperwork and the other female employee helped 2 people, once off the phone, while we were waiting. And waiting. And waiting. And waiting.I absolutely detest this place after the way the two other employees let this the one helping us for now 40 min flounder while they did nothing. And i do mean nothing!Go some place else. Its frustrating enough to move but then to always waste time checking in watching other customers being helped quickly just does not help. Every time i go to pick up a truck i lose an hour of my life while the employees j*** around doing nothing.Over. This. Place.
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October 2022 by Krystal Flathers
Senard was incredibly helpful and patient with us through the whole process! He was incredibly kind and great to work with. Overall it was a great experience at this location!
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October 2022 by jerry Johnson
This storage facility is wonderful.very spacious an storage units are climate control .the grounds are kept up nicely. The whole staff are very nice an answered all my questions.to me that is very good customer service an goes along way in my book.
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August 2022 by Ricardo Escobedo
They were very helpful here. A very good experience all in all.
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June 2022 by Shawn Hutcherson
Please note that the one star review is not for the employees at this location, in fact they were great. BUT, U-haul as a company was awful today. We are planning to move across the country and made a reservation for the moving truck and auto transport 9 days in advance, which on the the uhaul.com website said it was a guaranteed reservation. Arrived to pick up the rentals this morning and we were informed that they did not have a truck or the auto transport for us. The staff made a concerted effort to locate something for us, but were ultimately unsuccessful. The blame rests fully on the U-Haul logistics team. Fortunately, Penske was able to get us a truck and a transport, and even provided a discount. Moving is a hassle on its own, definitely don’t need a rental company to make it more difficult and stressful. Likely will NOT be renting from U-Haul again.
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May 2022 by Andy Sutton
Had an easy experience here. My trailer was ready when I arrived and Viviana was a pro at attaching it and the safety chains and hooking up the lights. I will return and recommend.
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March 2022 by David Marshall
Officer Frank Drebins review says it Best!!! This U Haul is run by incompetent staff who runted our trailor out from under us, and we had our reservation in for a week.We got there to pick it up and the trailor was not there, or returned yet, so the staff told us to come back and they would call. No call, and when we returned the staff said the trailor went out and someone at uhaul closed our reservation, WITHOUT OUR AUTHORIZATION. Then we were charged more money for a bigger trailor that they did have at the seccond attempted rental. Horrible way to conduct business, we will be calling uhaul corperate!!!
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May 2021 by Mike Johansen
We have rented a large RV pull-thru space for 4 years and used this Uhaul for other services, ie propane etc. Nancy and her team have provided great customer service and has operated this store very professionally. This absolutely has been my best Uhaul experience in over 30 years. Very friendly and always available for her customer's needs. Nancy and her husband are two of the hardest working and dedicated Uhaul associates I've ever experienced. As a retired executive of a national retail chain, I'm not a very easy person to impress when it comes to customer service and excellent management! So that makes this positive review that much more impressive. Great job Nancy, hope you're being appreciated and paid well! You guys deserve both.
