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September 2023 by Allison B.
I came here august 31st for facials with my mother in law . The facilities are immaculate. We had such a good experience . Before our facials we went in the eucalyptus steam room , then the water circuit , after which we took in the beautiful view on relaxation room deck .This was the best facial I have ever had . We got the marine oxygen facial. The facials at CIVANA are heavy massage based and they are perfect for TMJ sufferers. I will definitely be back !
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July 2023 by Google user
Nice place. Booking/billing nightmare. I like the facilities but I will not be returning due to the last experience. I booked and paid for a resort pass for myself and a massage for my wife which I understood includes access to the spa/resort. I'm still unsure. I gave them my ID and card upon arrival but apparently wasn't charged up front. I didn't check but assumed they would ask my wife for payment when she checked in for the massage. They didn't and we left and received countless calls before we arrived home stating that we had not paid. I returned the calls promptly, and waited through endless hold times and transfers until a young man took my card information but could not give me a total. 2 WEEKS later all the charges started coming through and I called to get clarification, never getting through and being sent to voicemail. After 6 emails with little detail and no follow up, I have decided to let it go and never return to Civana in lieu of wasting more time on the matter. If their booking, billing, check in processes were easier I would give a higher rating. As they are not, I say goodbye.
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March 2023 by Sandhya Mitchell
WORST CUSTOMER SERVICE EVER (except Taylor) - DO NOT BOOK Seems nice from the outside but if you read the reviews and compare with how much you're paying, don't book....especially since there is NO customer focus here. Everytime I called to get information, I got a very curt (and sometimes incorrect answer) from the staff. Then I was put in touch with Taylor who was incredibly helpful and kind and responsive and got us all set up with classes. Next up was making spa reservations and other reviews here have said, it was incredibly difficult to get in touch with anyone at the spa or make the reservations; their responses were curt and unhelpful as well. If you look at the spa menu, you'll notice the treatments are only 60 minutes long with no option to extend or book back to back in the same treatment room. There are also limited options outside of just massages; which is not very indulgent but we figured we'd try all the other things. I was finally told nothing was available and to try again later. When I asked to speak to a Spa Manager, nothing! I tried again and Hailey called back and told me there was already a group at that time and she'd try to get me in. I told her I wasn't flying across the country for just a Swedish massage she argued with me about how amazing the spa was and told me I should go somewhere else. That it didn't seem like a good fit. What?! You're not trying to make things better, you're just telling me to go somewhere else? Then, when I asked for her name to confirm I heard right, SHE HUNG UP ON ME. I've left a message to have her manager or manager's manager or someone with more common sense to call me back but cancelling our reservation in the meantime. Update: 8 hours later and NO communicatiion except a stock 'Thanks for your cancellation" email. I even responded to that repeating that I still wanted to speak to a manager and nothing.
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February 2023 by SG M.
WORST CUSTOMER SERVICE EVER (except Taylor) - DO NOT BOOKSeems nice from the outside but if you read the reviews and compare with how much you're paying, don't book....especially since there is NO customer focus here. Everytime I called to get information, I got a very curt (and sometimes incorrect answer) from the staff. Then I was put in touch with Taylor who was incredibly helpful and kind and responsive and got us all set up with classes. Next up was making spa reservations and other reviews here have said, it was incredibly difficult to get in touch with anyone at the spa or make the reservations; their responses were curt and unhelpful as well. If you look at the spa menu, you'll notice the treatments are only 60 minutes long with no option to extend or book back to back in the same treatment room. There are also limited options outside of just massages; which is not very indulgent but we figured we'd try all the other things. I was finally told nothing was available and to try again later. When I asked to speak to a Spa Manager, nothing! I tried again and Hailey called back and told me there was already a group at that time and she'd try to get me in. I told her I wasn't flying across the country for just a Swedish massage she argued with me about how amazing the spa was and told me I should go somewhere else. That it didn't seem like a good fit. What?! You're not trying to make things better, you're just telling me to go somewhere else?Then, when I asked for her name to confirm I heard right, SHE HUNG UP ON ME.I've left a message to have her manager or manager's manager or someone with more common sense to call me back but cancelling our reservation in the meantime.Update: 8 hours later and NO communicatiion except a stock 'Thanks for your cancellation" email. I even responded to that repeating that I still wanted to speak to a manager and nothing.
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February 2023 by Karen Erhard
Today I had the pleasure of visiting this beautiful spa. From the architecture to the service it is definitely top notch. Michelle was my therapist and I highly recommend both Michelle and Civana Thank you Karen Tapp
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October 2022 by Brittany
Exceeded my expectations in every way. Booking was a little cumbersome if you don't book a room with them. It'd be nice if there was an option to book online. I understand giving priority to guests staying at the resort. Perhaps have a questionnaire if you are staying at the resort and if you select yes, you need to provide your booking confirmation number. Then, a number of days before, open it up to non-guests. Other than that, really outstanding spa. Beautiful in every way. Kaitlyn was just wonderful and did a fantastic job on the facial and body wrap I received. I will be back!
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September 2022 by valerie allman
Sad they don't take spa reservations without a hotel stay anymore ?. Civana is my favorite but as a local I don't need a $500 hotel room.
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September 2022 by Annabeth Robinson
Amazing experience at Civana resort and spa. Such a great massage and amazing workout classes! Love the dance classes, aqua fit and all the other classes! Wonderful staff and beautiful setting in the desert. Plan to go back!
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September 2022 by Shenée R
Wow! I am struggling to find words to describe my time at Civana. I came here just to relax and I left transformed. The staff is amazing, the food is great, the spa services are top notch and the resort is beautiful. I highly recommend taking advantage of the various classes and experiences. If you’re looking to have your body and soul renewed, this is the place! Thank you, Civana! I will be back time and time again.
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September 2022 by mJaz1956
Top notch facility with top notch professionals! I would recommend Civana to anyone wanting to expe best spa experience. Truly the most beautiful facility and every encounter with every team member awesome.
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September 2022 by Explorer541793
Staff did not make us feel very welcomed preventing us from getting comfortable during our time there. There is a lot of potential at the resort but I cannot say that we’ll have come back. We loved the classes. However, the spa pool was extremely filled with chlorine and burned our eyes really badly, the massage felt very lazy, the overall energy was very blah! We’ve experienced many spas in and out of the country and I cannot say this was a great experience for us. I hope you’re able to improve.
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September 2022 by Florencehamel
Our stay at Civana was just phenomenal. We left rejuvenated, happy, relaxed and ready to come back very soon! We loved everything about our stay, the staff and even the guests are kind and accommodating, the food and the filtered water are amazing, the resort is stunning and the spa and the yoga classes are simply top notch! We highly recommend this resort!
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September 2022 by TwoJudges
Lovely facility in the heart of the Sonoran desert. Great pool, extensive selection of classes included in your stay. Also has a new and impressive spa with another outdoor pool plus aqua therapy and treatment options. Calm and relaxing environment.
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September 2022 by dorianscottlambert
Civana is a excellent wellness resort and will provide a meaningful and relaxing vacation!The roerty is beautiful and features many beautiful desert plants and mountain scenary.The rooms are quiet and spacious. The beds are very comfortable, and everyroom has a nice patio Their facing the pool, rose garden and black mountain. The comlimentary classes are fun and the instructors are very knowledgable and friendly. The Spa is beautiful and features a salt water pool and eucalyptus steam room . As well as a cold and hot therapy pools and a spacious sauna. The restaurants serves mostly plant based dishes that are delicious and unique. The staff is super friendly, helpful and accesible.
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September 2022 by mary14stringer
I would recommend Civana to anyone who wants to relax and experience optimal service and quality in all areas of care when it comes to their spa experience. The facial was my favorite spa service and I would come back to Civana over and over just for a facial.
