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September 2023 by Jeffrey S.
The worst pharmacy ever and the employees are totally fake especially ERLINDA and the managers are total fakes alsoThey will lie to the insurance companies,lie to the doctors and lie to their customers You could not pay me to use this pharmacy ever againAnd the DEA will be notified along with all local and state law enforcement as this place needs to be shut down immediately!If you like being lied to and treated like poop then this is the place for!
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July 2023 by Susan A.
Walgreen's pharmacy has been largely a disappointment because of their lack of customer service. I have tried to call them several times and have waited an average of over 30 minutes on hold before I can get an answer. This morning I gave up after a 40 minute wait. I had been informed that there were 2 callers ahead of me, so I had a reasonable expectation that they would get to me sooner than 40 minutes.
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June 2023 by Amanda B.
Theeeee worst customer service EVERRRRRR! You guys need new management, team lead is the most rude individual.....
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April 2023 by susan archibald
I waited 25 minutes on hold, from 11:35 till noon, for the pharmacy and then my call was disconnected. Walgreen's customer service is non-existant!
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April 2023 by John B.
worst customer service i've ever experienced!! doo yourself a favor and go to cvs across the street
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April 2023 by Stephen Brown
What normal business, run by normal people, doesn't answer the phone? A normal government controlled business. Welcome to government controlled healthcare.
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December 2022 by Janet T.
I come to this pharmacy because my insurance otherwise I would not come here. Today I called to inquire about a prescription and the young ladies answering the phone yells loudly in my ear. I said thanks for that and she said you're welcome and I'm thinking if that's what you consider courtesy, then you are not a good customer service rep.
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October 2022 by John M
people are nice... system is broken. stand in line.. oops no prescription...told to call...9 times out of 10 can't get anyone on the line..go wait in line...sorry we dont have your prescription. you should have called ...repeat again and again.. welcome to hell.
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March 2022 by Jesse James
I have waited inline inside the pharmacy for over 1 hour. Prices are To high.
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February 2022 by Donald Gardner
Booked an appointment for Covid booster shot at the Bullhead City Walgreens. I arrive about 10 minutes ahead of time and was the first in line. I stood in line for over an half hour before anyone acknowledged me .Filled out necessary paperwork and was not ANYTHING ON WHAT TO EXPECT, Go or Do. After another half hour wandering around the store I finally got my shot, and was told to wate 15 minutes before living.... So I had to spend one hour an 25 minutes in Walgreens. A simple explanation. Or an we're sorry we're short staff, or we're running late would of helped.
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January 2022 by Kimberly A.
Would give them 0 stars if possible! DO NOT go to the pharmacy here. They shorted my mom 70 pills!!! And when she went back to tell them. They acted like she took them. And blamed her for their mess up. My mom has gone there for years and was ALWAYS very respectful and even friendly with most of the workers. And they all were so rude and ganged up on her when she was simply trying to get the meds they shorted her. AND the lady who helped count the pills was not even supposed to be working back there! She was a front end cashier of the store! Isn't that illegal?? She also went to break right after "counting her pills" she probably stole them! We called corporate! So hopefully something is done. I also went to complain with my husband because I was so mad how they treated my mom for no reason, and the lady (her name is Laura Lynn) she shut the gate on my husband's arm. Then proceded to push on him and tell him to move. So we had the cops called. So unprofessional, and where are these peoples decency? Shame on them for treating other humans so badly because they can't do their job right! They should all be fired for what they are doing. Even the people in line were agreeing. So many have issues going there. Now a day after this happened the store is "temporarily closed" so I'm hoping an investigation is going on and something is done.
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January 2022 by JD Dowen
Rude! Over worked under staffed employees taking there frustrations out on customers. Pharmacy staff Would not answer questions or consult as they are suppose to but instead are extremely rude and talk down to customers like we are idiot's. I have used many Walgreens with no problem but this one is terrible. Corporate needs to do something.
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December 2021 by Shauk Ali
This Wallgreens has made the cut to be shut down. Unorganized, no management or supervision , employees telling customers they are not paid enough and need raise, they blame management for not managing the business. The pharmacy needs to be closed. They are understaffed, cannot hire and retain staff. They dont answer the phone, they loose prescriptions, they keep you waiting. The phymarsist on duty the woman has no management experiance, very poor customer service. Selling girl scout cookies to customers picking up prescriptions is not acceptable.
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December 2021 by Susan Carstens
If I could give no stars to write a review I would. The system let's me make an appointment for booster at 8:30 when the pharmacy doesn't open until 9 am. The only sign is a small 8x11 paper on the front door. One door not both And NOTHING POSTED AT THE PHARMACY ABOUT HOURS. MANAGER JUST SHUGGED SHOULDERS LIKE IT WAS NOTHING. It's only temporary he says. So why were they unable to open on time 6 months ago when we got our first doses.
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December 2021 by Jeff Lanane
#10 in drive thru right now, front car took 22 minutes to leave. Totally unacceptable!!
