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December 2023 by Linda Teppler (S0rceress0)
Sid was highly friendly and welcoming when we came in to get a 15 footer for an in-town move. Truck was ready on time and in good condition with properly inflated tires and a clean bed. The cab was a little sticky.The truck itself drove like a whale, pulling to one side. The mirrors refused to stay put and the seat was as hard as a rock. However, I understand this was an older truck and it was only for a day, not a week. What really counted was that the engine and brakes were perfect. Feather touch brakes made the drive pleasant! The engine gave me plenty of power exactly when I needed it. I can put up with a whole lot of discomfort for the important parts. I got all my questions answered and the return was quick and easy. I will definitely use this particular U-Haul again.
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August 2023 by Sandra Rico
EXPENSIVE…WAY MORE THAN THEY TRLL YOU IN THE BEGINNING!! RIP OFF!!!Over charging is the name of their game. Do not go one minute too late and you get charged for an entire day!!!!
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June 2023 by Eddie
Limited uhaul dollys and trucks.
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May 2023 by Nickolas Barr
Hey great service we had no problems
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May 2023 by Carolyn Gray
Great service very informative
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May 2023 by Brenda Tucker
Had a reservation for 3 weeks got the run around for the Last 4 days and now, my pick up day they tell me they don't have my tow dollie ,I move tomorrow, get your act together u haul ?
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April 2023 by Amy Key
This is the worst experience I have ever had with an authorized u haul dealer and their customer service. I walked in and they were helping another customer which is fine, but did not acknowledge that I was standing there, didn't look at me, continued the conversation of being in the military with the customer. I was never acknowledged as a customer of any sort. The worst part is I felt so discouraged as a woman walking into this place. I will not go back there nor tell a person to go to this location for anything. Having customer service skills is key when dealing with the public. This guy or guys had no service of any kind.. I turned around and walked out..
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September 2022 by Jason Perry
Very Friendly staff, clean office, we couldn't rent the trailer we needed but it was our problem not theirs...
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August 2022 by Susan
We first had a hard time finding a car trailer, but the U-Haul in Bullhead City on Gemstone rd came thru for us and we are very grateful, because my husband and I can travel in our motorhome together. We didn't want to travel to N.Y. in separate vehicles.
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August 2022 by T.J Lawson
No help at allGone 2hrs people waiting
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June 2022 by Frank Fields
Excellent service
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May 2022 by Diane Crummel
Great place the lady that works there Reba is a super outgoing person and cheerful prices are reasonable
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June 2021 by Human Being (Reno)
Worst experience of my life, I had to write and asked corporate headquarters to call this location and get some help.
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June 2021 by Stephen Perez
Did not have my $100. refund, I'll b getting a check in the mail
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June 2021 by JG Loun
Good price good service thank you
