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February 2024 by Matthew Thompson
Call customer care instead. They will not help anyone at this store.
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February 2024 by Mary Goldsmith
Jennifer was patient and kind helping me transfer a service to a different phone. Thank you!
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February 2024 by Loola Salas
This has to be one of the worst T-Mobiles! "Manager" was rude and just couldn't be bothered with paper work for me to upgrade my phone. Lied and said I was unable to upgrade due to payment arrangement (even though bill was current) however went to another T-Mobile and it went threw no problem! Also there was a new hire, he was trying to hard to learn and both manager and employee were so rude and irritated with him! I felt so bad for him. I hope he's able to change locations.
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February 2024 by Chuck Falstad
I like being with T-Mobile, BUT they need more service employees. The wait time is MISERABLE.
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January 2024 by Salvador Marquez
Told them what I wanted to payThey sold me add on and made it seem like it was apart of a promotion and end up being nothing what was promisedManager has not help with my problem.
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January 2024 by Nicole Thelen
Jennifer helped my daughter and I today will all of our phone plan questions and concerns. Broke everything down for us, and was so patient and kind. This is the type of customer service that we need more of! Jennifer, we appreciate all your help!
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January 2024 by Brittany Thelen
Jennifer was so kind, patient, and understanding. She reassured me that everything was going to be okay and that she had my best interest and would help me to her best ability, no matter how long it took. I appreciate her and her service.
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January 2024 by Dennis DB Allen
Well I Started On GettingAn Account For My Mother Alice She Turned90 Years Old Back In June And I Was Looking At A $15.00 A Month Plan And Then They Were Very Helpful And Now I Got My Mother Alice ASamsung Galaxy A-10So Please Have A Happy New Year And May It BeProsperous And May AllOf Yourselves Perpetrating A New YearsResolution Come Through.Sincerely Appreciated,Dennis DB Allen
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November 2023 by Ruben Lopez
Just wanted to give a shout out to Dominique. She took care of me, answered all my questions took care of everything i needed to take care of smooth easy transaction. You must ask her she will take care of you.Thank you.
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November 2023 by Caroline Fernandez
blew me off twice and sent me on my way, couldn’t help me taking a line off of my account and couldn’t help me change my plan. What exactly is this store here for then? seems like nobody cares in that store ?? customer service also sucks.had to call the 611 number just to get some decent help. definitely switching phone companies after my bill is paid, my loyalty for the past 5 years obviously means nothing to them.
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November 2023 by NY- CO303
Save yourself a ton of frustration and money and never cone here. Once my contract is up we're going to straight talk. Cell companies are greedy predators
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October 2023 by Melanie Ortiz-Ibarra
Thank you for helping us transfer services and great customer service. Jennifer was extremely helpful, broke down what was needed to transfer lines, and gave us the details our son needed to transfer his phone in another state for our family plan.
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September 2023 by Misti Sapp
Jennifer H the store manager was amazing! Our bill was all screwed up and she took the time to figure it out and get it fixed for us! Thank you Jennifer!
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September 2023 by Ryan Coe
Sales reps are crooks and liars. They will tell you whatever they want to sell a phone so they can get commission. Free line, free phone, sounds too good to be true, it is. Wait until your next bill to see what "free" really is. They will not help you out after the fact and you will be stuck paying for the "free" phone. Horrible customer service in store AND through the customer care phone. Take your business elsewhere.
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September 2023 by Gail Klemann
We had to wait for 40 mins for service. BUT the help we got from Gary was priceless. Patience he had explaining things to us (and sometimes more than once). We seniors are trying to learn this new technology and it helps when you have a patient person explaining to u. Thank u Gary!Grant n Gail57 chevy owners
