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November 2023 by Paragon Falcon
Excellent service very helpful staff
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October 2023 by Roger N.
I wish there were more stars to give!!! My fishing partner and I were preparing to fish the US Open, and his boat experienced a lower unit failure 5 days before the tournament start.WON recommended that he contact H&MS, and they agreed to help. We towed his boat down from Henderson NV, and these folks did everything in their power to locate a replacement - they contacted every source in the tri-state area.They were finally able to locate a new unit in California, then jumped through every hoop imaginable to locate a shipper who could deliver it overnight.By some miracle, and a whole lot of work, they arranged for the shipment and had it there first thing the next morning.They worked several hours trying to get it installed, and even brought Ty (Merc tournament support specialist) over to assist. He determined that there was a manufacturing defect preventing it from fully seating.I commend them for their Herculean efforts to get my partner's boat running, and unfortunately we had to pull out of the tournament.Regardless, they followed up with the warranty claim and got a functional replacement, and his boat is once again operational.Great to see there are still great service folks out there who are willing to go the extra miles trying to help!
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June 2023 by Nicholas W.
I had an issue with my 2003 Centurion Typhoon stuttering as I was driving it. Initially I thought it was bad fuel that had clogged the fuel filter or something similar. They took the boat and took their time diagnosing the issue. Found that it was a wiring issue that was shorting out. Replaced the part and now my engine starts right up and runs as good as new. I cannot recommend these guys enough!
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August 2022 by koni Mcgregor
Super nice people! Very helpful and stayed late for us to grab the part. Then they helped us replace the part. Super service, highly recommend supporting this business. Thank you!!Service: General repairs & maintenance
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February 2022 by Sara S.
We have been taking our 2019 Essex to this awesome shop for annual service since we bought it. They are great; Responsive, friendly, knowledgeable, fair, and reliable. They've moved out of Katherine's into Bullhead by the airport, which is super convenient. We took it in Saturday morning for service and were able to pick it up that same afternoon, ready for boating season!! We love that they are an authorized Merc dealer, so they can hook us up to the computer for diagnostics, etc. We appreciate having a trustworthy local mechanic!!
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July 2021 by Robert M.
Outstanding service. Leah, Mike and team helped out when no one else would. I highly recommend.
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February 2021 by Yvonne Q.
Rusty and Leah have long since I turned our business we drove four hours to drop the boat off during off-season, we had them go through the entire boat they offered different solutions for problems they came across so wasn't such a financial burden, they are honest and trustworthy your boat is safe and secure. We won't ever take our boat any other place!
