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March 2024 by Christy Lou H.
First, the young man that helped us get our rental was efficient and courteous. When we booked our vehicles (2) with ENTERPRISE online. The ad stated that the rental occurred at the BULLHEAD Airport. This is NOT TRUE!!!!!! Our flight arrived at 10:00 AM. We waited in line to be told, Enterprise was 13 miles down the road. We went to the Riverside Hotel to find someway to Enterprise. After calling (3)Taxi, Uber, or Enterprise, and finally reaching someone at Enterprise (waiting 38 minutes on the phone). We were told we missed the first shuttle and we must wait till 3:30 PM for the next one. The "Shuttle" was there to pick us up, we were the only ones to be taken to Enterprise. We have now wasted 1/3 of our day! When we asked why the online application stated AIRPORT RENTAL, we were told they've been trying to get that removed for 5 years! As we picked up our car and were told we were responsible to get the (2) vehicles back to Enterprise before our flight, which left at 7:00 AM on Monday. Our plans for Sunday night are now canceled, but we must pay for the full time we rented the vehicles. Now we have to hire an Uber driver to pick us up at Enterprise and bring us back to the Riverside. With the added cost of this inconvenience, we lost an evening entertainment and $75.00. WE WILL NEVER RENT FROM ENTERPRISE IN BULLHEAD CITY, AZ EVER! We hope we are Minnesota nice but we hate getting taken advantage of!
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February 2024 by Karen Williams
Good service and very helpful with the car rental. Thank you
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February 2024 by Angie Cannon
I booked a car and when I got there. He said he was out of cars but then someone called and he said oh I got a car for you. I went to the enterprise in Bullhead City, and this is what happened? And I turn around and I go to the enterprise in Kingman Arizona, and he said they had cars all along. Plus the guy in Kingman was awesome
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February 2024 by Rosalilia Rojas
Great deals online here. Awesome cars.
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February 2024 by Robin Tidwell
They debted my account TWICE for the full charge and as of today, no one responded to my concerns. The office is understaffed. I will not rent from these crooks ever again.
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January 2024 by Donna Forte
Courteous and friendly staff. Nice clean, newer model cars. They picked me up from the bodyshop and dropped me back off when my vehicle was done. Very much appreciated!
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January 2024 by Kirk Budden
Great service
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January 2024 by Mythical
They were awesome I needed to go to Walmart to add more money to my card and they offered me a ride there so I didn’t have to take a taxi !! 5 star service
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January 2024 by Tomy Vincent
Incredible experience, John Barr was super helpful, quick, courteous and kind. Highly recommend. Will always use this enterprise for our rental needs.
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January 2024 by Jan V.
Always great service. We are frequent flyers. Just wish they were open on weekends . Wishes the one at the airport was still open/ they were open weekends and you could leave car there
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December 2023 by Stanley Broughton
The service was efficient the agents were polite and attentive
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December 2023 by Vickie Jones
Absolutely amazing love John , Shelby and the crew the best customer service ever
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December 2023 by rachel c
john helped me with my reservation and made the process very easy!! he’s super friendly
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October 2023 by christy unruh
Went to pick up my compact for a visit to Ca. Instead they gave me a Mustang Convertible which was awesome! Got 34mpg!!! Everyone there was helpful & very nice. Its my go to rental agency since the late 70s!!
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September 2023 by Michael Koury
Terrible experience with this location. Very poor management of their own inventory. Made a reservation well in advance of when we needed it. Got a call the day of our reservation to be told they had no cars available whatsoever. Did nothing to rectify the situation. Manager was no help at all, and would not even attempt to assist in transferring our reservation to a different location. Will not be doing business with them again.
