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May 2024 by Kenny Chastain
Stay away from these people. They wrote 2 policies on the same home. When we realized their mistake and wanted to cancel 1 of the 2 policies, it turned into a situation where they would not because they were "too busy". . our reply was "we will wait"... They said we could not wait in their office. They actually said they would seek the help of the police to remove us. We left. We will seek litigious relief. These are stunted individuals that do not deserve the business they have... We will post the results of the lawsuit...
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January 2024 by Donald Brady
I was a customer for over 10 years. They had the wrong address on my account, east insead of west. My insurance was canceled beause if this.they said they would fix it but never did. 10 days larer still wsiting for a call back
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October 2023 by susan archibald
After being cancelled by my previous carrier, I called Donathan in a panic. They found me a new carrier and wrote a policy with no worries. They were responsive to my needs in a timely manner.
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May 2023 by Anna Espinoza
Absolutely the best !! Sonya is our familys agent...she is always pleasant and informative..eager to resolve any issue I might have..she helped with all our insurance needs ..Thanks, Sonya from the Espinoza Family ?
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December 2022 by Joseph Laspisa
My girlfriend purchased a homeowner's insurance policy with this agency and was not even listed as an insured! The agent took her money and did not list her on the insurance policy! I went there to ask the agent why this happened and she said she would call the police and have me arrested! Their website uses the words "Trust" and "Integrity". From what I have experienced this company has no integrity. Do business with company at your own risk.
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September 2022 by bill miller
Good people very helpful.
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August 2022 by Joel Hines
Overall knowledgeable but is very rude to her customers if she don't get her way. i had a quote redone and got nothing but attitude from her and then she refused to accept my payment , VERY POOR attitude towards her customers and treats them badly.
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March 2022 by Tripp Jackson
Sonjia gets you the best rates and really takes good care of your investments.
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January 2022 by marla thompson
They take care of me all the time! Great staff and very efficient!
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August 2021 by Dale Blackburn
Son was dropped from policy without my knowledge or permission. Sandra is often loud and unprofessional.
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August 2021 by Gabriel Cancino
Great company great service...five stars
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June 2021 by Anna M.
Horrible insurance company! I've been dealing with them since June of 2020 to get a policy cancelled. I had already obtained new insurance through Farmers. I was misinformed on what I was supposed to do in order to make sure the policy was cancelled. I was reassured that the policy was cancelled from the young lady I dealt with on the phone. $801.00 was still take from my escrow account!! I paid for 2 insurance policies! I received another renewal notice this year and immediately called to cancel. I talked to Geri and she sent the necessary documents that I needed to cancel the policy. I received the cancellation notice, signed and returned it, and thought everything was fine. A couple weeks later, I received another notice for renewal. $801.00 was charged and sent to my escrow account again!!! Let's just say that their excuse is it was someone else's fault and not theirs! All correspondence that I receive has their name on it! DO NOT DO BUSINESS WITH THIS COMPANY!! If I could give this company a 0 star rating I would!
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April 2021 by Darrell Place
Spent 45 minutes giving my personal information square footage etc . Said she would get back to me. 2 days later I called back and she said she doesn't have it and does not remember me. And does not have my info and would have to start over. I was transferred to the manager who told me to go somewhere else .The next day started getting phone calls from the Bahama's and Florida. Just where did my info go?
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December 2020 by Teri Watkins
Sonya is amazing! Finds the most extreme, very best prices for my insurance needs. Did I say amazing, she's beyond that! Unbelievable low home owner ins! ... So I went back to her for my auto insurance..i haven't had an auto insurance policy for so little for 35 years. I highly recommend. Donathan Insurance. Good service, good price
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November 2020 by Bill Lightfoot
Great agency, the staff are professional and outgoing to serve the best interest of their customers.
