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March 2024 by ron w
Very happy with my Avis rental.
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December 2023 by Patti Embrey
Inspired by exceptional service and over the top quality, Thank you we will rent from AVIS again. It takes a team, and most of our communications were with Holly. SHE Is Amazing
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December 2023 by Emily Johnson
This review is not based on the customer service I received nor my satisfaction with the rental car. My review is for this company as a whole. I had rented a car for a total of $637.97 including all fees and the deposit. On the day that I returned that car, my card got another charge for the same costs. I figured it was just a mistake and they would be able to tell me what exactly what was going on. I was wrong. After speaking with THREE representatives none of them could tell me what was going on. I tried to explain that my card got charged a total $1275.94 and they had told me that they only see one charge and that I need to call my bank for proof. It wasn't until I got off the phone with my bank and emailed AVIS proof of all my recent transactions that they stared to see my concern. A refund (not a total refund) was claimed to be made but with the imcompetence of this company, I remain doubtful. Essentially it costed me $1275 to rent a car for 2 DAYS, I am beyond dissatisfied with my experience using this company.
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December 2023 by kevin noel
Need to include the FACT that you need a 560 credit score (minimum) and one of the major credit card brands I understand that, but you need to include that before someone shows up to pick said rental car up from this place
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December 2023 by Jeff Morse
The overall experience was great. The car was great and the service was friendly and courteous. The only quirks I have are that rental cars are incredibly overpriced and my second quirk is that the return process is more lengthy than I expected. However, this is directly related to the BHC airport. There is no dedicated rental car return, so I had to wait in line just to return the car. I don't hold this against Avis. It's this airport. The representative was very friendly and courteous and I didn't wait very long.
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December 2023 by Tanya Johnson
I called and put in a certain location, which was changed and then the office said they couldn’t change the location there. They gave me a 1-800 number that I called, which then charged me $500 to change the location but to what I originally signed on for. Fraud for changing my location and then refusing to change at the location I picked up the vehicle in Bullhead city. Then scammed into paying an extra $500 fee for changing the location back to what I originally had not including what I already paid before picking up the vehicle.
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November 2023 by Adrianna Palacio
Holly at Avis Budget Group went above and beyond to provide me with such great service. She was so kind and very helpful ? Definitely would recommend to anyone who needs a car rental ??
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October 2023 by Melissa Gilbert
Normally I rent with Enterprise but they betrayed me by not having one way rentals ANYWHERE. I 2 prepared to drive to Kingman is lake Havasu but nope. I needed to get from Bullhead to Vegas for a flight, which I do several times a year. Thankfully HOLLY and Avis are there to save the day. She was friendly, knowledgeable and it was possibly the easiest rental experience I've had. Thank you Holly and Avis for not making my family wake up at 2am to take me to the airport.
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October 2023 by Yvette Francois
If you're ever in need of a rental car when in Arizona. Mrs. Holly at Avis Laughlin Airport will definitely make it worth your while! With her Professional service and beautiful attitude she'll make your car Renting experience memorable with her Excellent disposition!! Hats off to Mrs. Holly! You are appreciated!!
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October 2023 by Josefina Gutierrez
Professional, caring and hardworking team. Their vehicles are always clean and transactions are smooth. Best car rental business!
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October 2023 by Grechin Goodman
I would definitely rent from Avis again. Great location for pickup and drop off. Employee was very friendly and knowledgeable.
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October 2023 by cheri Haynes
This town is the friendliest, and at Avis this is no exception. Easy to locate car in the tiny delightful little airport
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August 2023 by Michelle
Holly is AMAZING!! Everyone at this Avis location were extremely nice and helpful. Usually there are lines but not here! They got us right in and out and had great attitudes! I highly recommend them! I would give them 10 stars if I could!
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July 2023 by Cesar Rojas
I had a very good experience with Avis car rental my rep was Holly. She was awesome she take care of me. She call me to see if I was coming. I don’t answer the phone because I was on the plane. I return her call back she don’t answer, but she returned my car back. They close at 4pm my flight got there late. She took care of us and gave us very good customer service. I would recommend this rental car place 10 stars on me.!
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July 2023 by Anh Hoang
Staffs were great. I rented and paid for an SUV but instead got sedan. I'm a bit bitter for having a smaller spaced vehicle yet paying for larger one.
