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December 2023 by Brooke Elmore
First of all if it wasn’t for Justin not returning my call, or refunding me for one night I would not be leaving this review, as I don’t like to bash businesses! I wanted to love this place! Since seeing this spot in Arizona highway magazine I’ve wanted to visit. Just a short drive from my home in Phoenix. I was telling everyone I was coming here. First night get there December 1st my friend arrived the night before from Spain. We get in trailer super cute, but doors wouldn’t latch properly called no reply. Beds were comfortable the night we stayed. Next, morning wake up try to turn on hot water. No hot water looked all around on how to heat it, but no luck. After several attempts to contact Justin with NO reply we decided we needed to seek lodging somewhere else. It took Justin 14 hours to call me back by this time we’d left. I’ve contacted multiple times via phone and e mail have not received a call back nor seen a refund on my bank. Justin, you could have a great business if you’d be more responsive! I unfortunately will not return if I do not receive the refund you told my friend eleven days ago you’d send and I’ll be contacting BBB and filing a complaint!
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November 2023 by Dylan S.
After visiting Bisbee for a couple years we finally decided to stay at The Shady Dell. It looked to be a cool vintage/ quiet getaway. When we first came across The Shady Dell we weren't renting, we had seen the sign and wondered what it was. We saw the housekeeper cleaning and we asked her about the place. She told us that we could look around in the units that had the locks on the door with the keys in the lock. She also told us that people were renting the ones without locks on the door so we couldn't see them, and that we should be quiet to be respectful. As we looked we loved the idea, so I soon after booked a weekend in the Tiki Bus.As we were renting the bus we expected privacy, soon after getting settled we noticed a bunch of people walking around the facility, there are signs posted around that say "No unguided tours". At this time there was no employees on the facility because the restaurant was closed and so was the office. Groups of people would walk up to the tiki bus and take pictures. We didn't mind them taking photos from afar but people would walk up to the windows and take photos through the windows. Soon after that a lady had opened the door and walked into the bus, she asked us what we were doing. As someone renting the bus we were a little upset and told her that people are renting the units within the park and that they should ask before walking in. My brother had rented the Royal Mansion which doesn't have a lock from the inside, people would walk into his unit as well. On our second night at the park we had gotten back a little late from being in Bisbee, it was around 12pm. We had started to get ready for bed when the power shuts off, all the lights in the bedroom area were off and all the lights in the main area. This meant we had no heaters and it was getting below 40 degrees at night. Luckily we had one outlet that worked so we plugged in one heater and one light. When we woke up the next morning, the morning we were supposed to leave. I had moved the heater into the bathroom because it was pretty cold, everything is metal. As i turn on the heater the power shuts off completely in the bus and we end up having no power. After that we had gotten all the stuff out of the trailer and decided to leave. We really enjoyed our Bisbee trip but there's cheaper places within Old Bisbee that would've been a nicer stay.
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October 2023 by Jenna Slawson
This place was so cute. We had a great time!
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October 2023 by Samantha Millan
Another very cool and interesting little spot to stay in Bisbee! Vintage trailers, hot damn!Safety: It's a gated community type scene.Walkability: Can walk to the fire pit and the gazebo. Don't forget about a little diner there.Food & drinks: That diner though! Great eats!
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October 2023 by Ana Locurto
Miss the restaurant, it was a close.Heard it's a great place to eat. Was stopping bye on my way home.
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October 2023 by Michael Feuerstack
SCAM!!!! Booked a room 2021 for 2 nights but needed to reschedule due to my dog getting sick. Spoke with a gentleman over the phone and said it was not an issue to use our credit for a future booking. Since then I have not been able to get a hold of anyone, for 2 years now.. Many emails and COUNTLESS phone calls and no response..
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October 2023 by Gretchen B.
The Shady Dell has the most unique accommodations from the Chris Craft yacht to vintage Air Streams and a Tiki themed Bus. There is an outdoor lounge area with bands playing at night and Dots Diner to feed you hunger. Josh, the Chef, puts out the crispiest tofu bowl along with sandwiches and breakfast. Jennifer makes a proper cocktail and knows all the local spots to visit so check in with her to learn where to go. I highly recommend The Shady Dell to travelers that love a unique experience with a great team to take care of your needs.
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August 2023 by Amanda SIFT
Nails and screw protruding from area at head of bed. Emailed management asking for a refund or some sort of resolve and have been ignored.Walkability: It’s in Bisbee so it’s walkable. I actually think it’s a fun and quirky place but the fact that they have ignored customers (I’m not the only one) regarding such an egregious disregard for safety ruined everything
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August 2023 by Paula N.
We saw this place years ago and never had a chance to stay but we finally made time this past week. My daughter booked a Thurs to Friday. We stayed in the 1957 Traveleze. A cute little pink and white one. Small but it was just the two of us so ok. No check in, the key was left in the door and when we checked out we left the key in the door as well. I was hesitant but it was very clean in side and the mattresses on the twin beds were doable. We did not cook so I don't even know if the stove worked. The only thing negative was the bathroom light did not work. I took a small lantern so we kept that on low in there during the night. The AC worked great. The only other thing kind of unnerving was that we were the only ones there. It was quiet but did not really like the fact not a lot of people there. There was a car parked behind us at a trailer and heard people but not sure if they worked there or not. For the most part it was nice. It was a nice evening out and we sat outside in the lounge chairs talking. Nice to get away from the hustle and bustle. Would I go back, probably not but it was an experience I will never forget especially since it was time spent with my daughter.
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June 2023 by Erich Coppersmith
This place is so much fun! The cocktail bar is fantastic and the collection of trailers and campers will keep anyone who is interested occupied for hours. Don't be too nosy you never know if someone is staying inside. Dot's diner has got to be the tiniest eating establishment I've ever seen, adorable!
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June 2023 by Jennifer Nelson
Rented out the Shady Dell to celebrate my 30th birthday with all my friends and it was amazing!! Justin is extremely helpful and attentive. He was there whenever we needed him or had questions. I had a group of 26 and each one was blown away by the renovated trailer/airstreams, Dots diner and dashes bar! My party was Taylor Swift themed and the shady dell fit the vibe perfectly! He even allowed us to rent a dunk tank to have on property for the weekend! 10/10 customer service and would recommend a visit to bisbee just to stay at the shady dell to everyone!
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May 2023 by Maria Asaro
Love it! Great music, great food! Had pleasure of seeing Juniper Djinn play their beautiful music. Especially loved the edamame kale salad and fried tofu.
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May 2023 by Flora J.
THIS IS A CAUTION TO ANYONE WANTING TO RENT LODGING AT THE SHADY DELL TRAILER PARK. SOME OF THE TRAILERS ARE UNSAFE AND THE MANAGER/OWNER JUSTIN DOES NOT RESPOND TO SERIOUS COMPLAINTS. Eight of us were staying in four trailers, ready for a fun weekend. We arrived Fri. April 28, 2023 about 2:30 for check-in, the manager Justin was not on the property, the office was locked up. The housekeeper made a few calls, she gave us keys to our trailers, said Justin was out of town for the weekend. The only other employee on site was a man named Juan who said he was getting ready to leave and would be back in the morning but only for his free breakfast and then he was off for the weekend. Other than Dot's and the Airstream bar in the evenings, there were no other employees on the premises after 3pm, My roommate and I were in the Aero Boles trailer, we had a decent dinner that night from Dot's and listened to the live music. On Saturday night April 29, 2023, about 10p.m., after coming back from dinner in town, I was getting ready for bed and went into the lighted bathroom and tripped stepping up about 6" onto a platform for the toilet and tub. There were no cautionary signs. A strip of fluorescent tape on the step up that I might've noticed to proceed carefully. I had used that bathroom several times that day, the bathroom light was on, I was sober and yet I tripped and fell rib-side down on the tub rib. A trip back to Phoenix and into the ER and a CT scan showed 4 fractured ribs (#s 7, 8, 9, 10). The pain was extreme and two days later I was back in the ER for shortness of breath and was admitted to the hospital where I spent 3 days. Several days after that (10 days after the all) the pain had subsided and I felt well enough to make my own bowl of cereal, A few hours later I was in extreme pain, another trip to the ER, new CT scan showed 2 of the fractured ribs were displaced. I was hospitalized for another 3 days for pain management. Now, almost 3 weeks after the original accident, I'm slowly mending but the doctors say I must still lie low. I've been living in my recliner because lying flat is uncomfortable and I have to stay on my back. The doctors said I should be able to get around better a month after the accident. I would like some reimbursement for my medical bills and prescription expenses but am unable to get in touch with Justin. I tried calling him twice, left messages but he never responded. The email on the Shady Dell Bisbee website is no longer in service. I feel there should have been some cautionary signs posted and certainly some fluorescent tape or warning signs on steps. At the very least, Justin the manager or owner should show some courtesy business management sense to return my calls.
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April 2023 by Nancy Burlingame
This was the most unpleasant place I have stayed. Beds uncomfortable and trailer was freezing. No one available one we arrived to explain how trailer worked. If I could give a negative number I would. I will let everyone I know to avoid this place. We called three times and no one ever returned our calls.Run don’t stay here.
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April 2023 by Brenton Briggs
Honestly quite a getaway. It was extremely peaceful, I will definitely be back aswell as share my experience with other . This place was a blast. Highly recommend the yacht.
