Copper Queen Community Hospital

Hours: Copper Queen Community Hospital is described as a very nice, clean, and tidy facility that provides necessary care for the community. Many patients report excellent, stellar, thoughtful, professional, and helpful care, particularly during emergencies and for short-term needs. Reviews highlight skilled, compassionate, and knowledgeable doctors and staff who are kind, thorough, and understanding. Patients feel secure and grateful for the quality facility, noting that staff made stressful times much more bearable with courtesy, empathy, and smiling faces. Specific praise is given for efficient, well-coordinated procedures where teams work like a well-oiled machine, keeping patients informed and engaged. However, some experiences indicate areas for improvement, especially regarding long-term care. There are reports of a lack of adequate trained staff for changing patient needs and inconsistent communication between shifts and with families. Some note that doctors are not always available, leading to information being lost in transition. Weekend patient access through the Emergency Room is cited as frustrating, potentially exposing patients to germs and overburdening ER staff. Some family members felt treated like unwanted guests, experiencing a lack of compassion during critical times. While overall care is rated highly, the hospital could improve inter-communication between doctors, staff, patients, and families.

1. Bisbee, Arizona