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February 2024 by Billie Brannock
I thought I'd update my review to only 3 stars after 6 years worth of purchases off and on from this store. Nothing burns my backside more than a manager that consistently underorders an item everyone needs, like Diamond Maintenance dog food. Every time we go there they are out. Serving all of Benson, Pomerene, Cascabel, St. David and other locals, this is simply inexcusable! When we asked if more were to come, they said 8 were on order...8! Not okay. The delivery arrived the next day and they were unable to find the 8 bags. So we wasted two long drives to and from the store to discover that what we needed they didn't have. This could be prevented if sales were not imposed on a popular dog food, and the manager would keep up with supply and demand. For some reason she seems to have a problem with that. Yet we can drive all the way to Sierra Vista and find PLENTY of the dog food there. We have discovered this same problem with several items; timothy hay, rabbit food, hog feed, etc. So I'm sticking with 3 stars for not doing the most important thing required as a retailer, and that's meeting supply and demand. They simply do not qualify for any good ratings when they run out of much needed supplies for such a large community! There are pros and cons to TSC. I have a lot of barnyard animals so I buy a lot of different things. Many times this location runs out of the things I would normally buy. And I'm not talking rare, hard to get items either. I'm talking chicken scratch, or crumbles, or dog food. We spend a chunk of money in that store, so when our requests for more supplies goes unheeded, that makes us start looking for another retailer, like Maid Rites in Willcox. They'll gladly take our money. Also, I will check online to see if an item is available at the Benson TSC only to get to the store and see it's not, so obviously they do not update their online inventory. On another note, they have one employee down there that goes above and beyond the others. He will find us great discounted deals or clearance items to help save us a lot of money, and he busts his butt loading everything. He is their saving grace and why we still buy there. But he has since left so they have lost points for that as well. One time we called and got the manager who assured us they had plenty of Bermuda hay. We volunteered to pay in advance for 10 bales. But the manager refused to work that out for us and insisted they had plenty. We have a 40 minute drive to get there as we live remote. We got there, no Bermuda. They just sold 50 bales to a customer. We had to drive an additional 45 miles to the TSC in Sierra Vista to get Bermuda that day. Why the manager didn't keep a few bales aside for me when I volunteered to pay in advance is beyond me. So I am not impressed with management at all. Having been a Supervisor for the Navy years ago, this behavior would not have been acceptable! Why it is now completely baffles me. If Kmart can go out of business, or Sears, or any of the big box companies, so can TSC. Start caring about the customers and make some real changes to please them. The customers are your bread and butter!
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December 2023 by De Van Zee
Nice place to find one of a kind gift.
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November 2023 by Maria Crane
I was lied to at this store. At checkout, she rang up my order. She then asked me if id like to apply for their credit card. I said NO. She then folloed up by telling me that if i was approved for said credit card, i would get $20 off my order that day. She said the sale that day would go on the card and, though the discount did not show up on my reciept, when i got my bill, the $20 would be applied. (That was almost half off!) So, of course i jumped at it. I have a friend who used to work for tractor supply. And I do know that the cashiers get bonuses to get people to sign up for cards if they are aproved. They have monthly contests for the credit card sign-ups And the cashier who gets the most sign-ups gets a cash bonus, so they definitely have the incentive. (I have a friend who used to work for tractor supply) I knew this but did not expect to be outright LIED to.At any rate, i get my first cc bill, and low and behold...NO DISCOUNT! WHAT!!! I figured this was due to an oversight so i phoned the bank to straighten it out and get the discount credited to the card. The nice lady on the phone had no clue as to what i was talking about and stated that i, indeed, owed the entire amount. So I paid it and immediately closed the account. Sooooo, DONT FALL FOR THE CREDIT CARD SIGN-UP GRIFT AT TRACTOR SUPPLY.Ill definitely be calling coporate about this when they open today.
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October 2023 by Daniel S.
The Benson Tractor Supply must be the cash cow in the Tractor Supply inventory since they are not interested in helping me get my Neighbors Club account fixed. I joined the club in June 2022 but my account mysteriously stopped working in March 2023. I've talked to six different customer service agents on the phone but to no avail. I don't think the Benson Tractor Supply caused the problem but I've explained the problem to the checkout clerks every time I've visited the store over the past 6 months and I usually just get "Oh, that's not good" but no further assistance. After speaking to four agents on the phone, I thought that the store could help. Unfortunately, a rude and sassy clerk on the next register overheard my conversation and loudly blurted "You have to call customer service!" This was inappropriate and embarrassing since she had customers lined up at her register. On two occasions since March, I left the store without completing my purchase since I was not going to spend money if I could not get my points. On one of those visits, I told the clerk that I would not complete the purchase and he offered to take my cart and return the items to the shelves! I'm not a businessman but I do know that you don't accept losing a sale. This kid wasn't bothered that his store just missed out on a $100 plus sale (Walmart got my money that day). He should have asked for my contact information and informed the manager of the situation. Hey Benson Tractor Supply, you're going to lose a customer if you don't get with it and help me. My patience is wearing very
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September 2023 by Holly Owens
Nothing fancy about it, it's just ok. Employees are a little dense, but ok
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August 2023 by sasha prokopchuk
They're always super quick with curbside, nice employees, and helpful inside.
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August 2023 by Sheryl Howe
I paid $20.00 and had to come home and wash it my self. Never had this problem before with them, but did this time
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August 2023 by Virgie Presnell
I found so many great grooming products for my doggy; bathing, teeth cleaning, and collars. They also have a good selection of food and treats for many different pets.
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June 2023 by Suzanne Hill
Great staff and great prices. Almost left with the last 2 ducks
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June 2023 by Fedderico Vigil
what happened to the cheerful cashier megan? margie? maggie?. I haven't seen her lately. Always smiling ,always happy, she obviously loves her job. It makes for a pleasant experience whenever she is running the checkout.Our kids and our dog absolutley adore her. Whenever my wife and I go to TSC were always on the lookout for our favorite cashier with the cowboy hat. not quite sure what her name is margie? maggie? magen?. Bring her back! BOY, what a difference in the atmosphere when she is around. we look forward to seeing her on our next visit.Thank you kindly.
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June 2023 by Cumberland Barns
Super awesome!Wide range of essential items at very reasonable prices.Where quality and reasonable prices join hands.Hospitality is second to none.
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May 2023 by Dan V
They have everything you need.A hardware store, a pet store, a animal feed store, a ranch supply store,a clothing store, and- wait for it - tractor parts!I love being able to go down and pick something up for my riding mower instead of stopping work and waiting to order parts online. They have saved many work weekends for me!
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April 2023 by Suzanne Peck
Large facility, well stocked and even cut wood for us.
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April 2023 by Teri Cosper
The people here are so friendly! They know everything about what we need and the products are decently priced.
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April 2023 by John Tedford
Bought a John deer tractor ?.And This Store had all my maintenance supplies I needed so I didn’t have to take it to the John Deer dealership. Saved me lots of $$$$$. We also have two new puppies and tractor supply also had all the right dog food, beds, collars, and toys. The Staff makes you feel like you’re right at home with a good small hometown country feelin.
