-
January 2024 by Cristy Chacon
The workers were very good but since this is not a corporate location they can't help much if you're having problems with T-Mobile. Which is all I have had.I canceled the contract 3 months ago and took my card off auto pay but they have still been charging my card however the phone is cancelled. Is this legal? I spent countless hours on phone with people that work overseas and don't understand a word you're saying. But needless to say this location could not help me. ? The good part is they could send to me to the corporate location on 99th and McDowell.
-
January 2024 by Michael Crouch
Busy and slow to assist
-
January 2024 by Marcos H Hernandez
Ask about Mariah....Excellent customer service.He explained all the options of our THOUSAND STARS plan.
-
November 2023 by Ron
Stay away. We've been with tmobile for 8 years. We added our daughter to our plan and purchased her first phone. Matt encouraged us to upgrade my wife's, my son's, and my own cell phone and guaranteed we would save money on our monthly plan. Initially we made 1 payment for my daughters phonewhich was supposed to be the only payment. We followed up the next day for the rest of the phones and made another three payment transactions which we were told we didn't need to do initially. We then received a monthly bill for over $975. Its been over 4 weeks and dealing with multiple managers and have had no resolution and little to no explanation other than being told it was a mistake and not to worry. Stay away from this store!!!
-
October 2023 by ML Shafer
The map has not worked correctly since it was updated. I have to go through hoops to get it to work. It keeps telling me not available. Today it was a new trick when the map talk to me my radio came on. Some problems exist. Please fix them.
-
September 2023 by mary herrera
Received the best customer service of any phone business ever. T-mobile is very fortunate to have a high caliber employee such as Lynette. She is professional, kind, patient and caring. She listens. I saw how she intereacted with a customer before me and thought the world needs more people like her. I dreaded going In and taking care of phone business but immediately put my mind at ease as she helped me and my husband. I must also add that Lynette was very knowledgeable of T Mobile's products, deals, and promotions. Thankful we stopped at this store.
-
August 2023 by Darlene C.
Miguel was great on visit 8/28/23. I had purchased a phone over a year ago at a different location, but he never activated it. Miguel was very patient and helped him tramsfer all data over to new phone.
-
August 2023 by K M.
Made the switch because I got tired of paying 450 for a phone bill. Thank you adam!!!
-
August 2023 by Kyra B.
My roommate and I made a decision to go look at Apple Watches and we were lucky enough to receive Matthew! He was such an awesome worker and so patient with us. we had some difficulties hence it was my first time trying to do all this without my parents, and he was so helpful through it all. Such a positive guy!! Definitely recommend him if you're going to stop at this location.
-
July 2023 by Cindy L.
I purchased anew iPad at this location (10030 W Mcdowell Rd) and Joe assisted me. He provided excellent customer service and got the new iPad at fantastic price! Moving forward, my son had a big issue with his phone as he couldn't remember his pin so the phone was locked. ( his fault) Edwin helped us and he did all he could to resolve the problem however it was still unsuccessful. ( FYI..remember your pin). My son purchased a new phone and Edwin went out of his way to provide excellent customer service! Totally recommend TMobile at this location!!
-
July 2023 by Marlene Baltazar
Sammie was amazing! She explained in detail the promotions, phones, and my plan! Thank you so much!!
-
July 2023 by Yaritza Flores
Edwin went above and beyond to help my parents today. He explained everything in detail, and continued to follow up to make sure they understood the changes he was making on their accounts. Helped my dad get a new phone, plus do any transfers of information. Highly recommended on their behalf.
-
July 2023 by D P
Great customer service! Sammie helped us out and got us a much better deal than the third party store could do for us. We had a problem when we got home and we went back and she fixed it for us without complaint. Make sure you to the corporate stores instead of third party ones!
-
June 2023 by Amber Bruner
The store, customer service is fine. The t mobile service though sucks in the tolleson area. That needs to be fixed!
-
June 2023 by Nancy Sausedo
Excellent, professional team members. They know their products . They are not lazy to find out answers regarding your phone and your policies. Anette helped us. She is great.
