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November 2023 by Lydia D.
No stars if i could leave that but I've done a few online orders at this location and each time it's never been ready and I've had to just go up there and try to find my order which defeats the point of a online pickup order which is so i don't have to go inside they should just not offer online pickup anymore because it's not being handled correctly at all and they don't answer the phone either
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October 2023 by Amy C.
I went here for a eye doctor appointment with my daughter today and the cafe was great it tasted really good and affordable for all the grocery shopping!! Would 100% recommend for familys on a budget
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September 2023 by Susan S.
When I lived in Illinois, I used to buy my frozen shrimp at Costco, because they were much closer than our Sam's, but now that we live here, the Avondale Sam's is very close, so I have bought their frozen shrimp twice now, and both times it has been very bad. The first time I thought maybe it was a fluke so I tried again and it was the same. Both times every single shrimp had some freezer burn, and, although it appeared, that the shrimp were split and had the poop vein removed, over half the shrimp still had dirt that I had to clean myself. I went the distance and drove to Costco yesterday and the frozen shrimp were thawed today and were pink, clean, and perfect! What's more, they were less expensive than Sam's. Never again!
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September 2023 by Terry B.
purchased an auto battery from sams club 2 years ago this month with a 3 year complete replacement warranty. Brought the dead battery in and they guy tests it and says, we need to charge it and if its still bad we will replace it but not with the same quality battery if you want to wait 1 1/2 hours. I guess they don't want to honor their warranty so beware. Sam's Walmart and many others are NOT standing behind their warranty.
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August 2023 by Esther P.
the café needs more personal cafe lady does a great job, but one is Definitely not enough .... too long to wait
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July 2023 by Jesse D.
No wonder they have two stars here! Did scan and go like always however it's not working! Customer service and associates basically said oh well nothing we Can do its just not working. Unacceptable! I forgot my wallet and just had my phone so I had to just leave my things. No one answers the corporate number either! Something needs to be done here for the ohwell attitude and due to the scan and go not working my time was waisted! Please step it up here!
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July 2023 by Kyle Treguboff
The girls at the pharmacy here are awesome. They communicate, work with you to get your script filled on time, and happily answer any questions. Haven't had one bad experience coming here and they're damn sure better than frys pharmacy.
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May 2023 by Rhonda B.
I signed up for phone service thru sams club. Nothing promised was delivered. I was promised 150.00 per month for 6 lines...280.00 is what I am charged without adjustment.. it was refused by attAlso 1000.00 trade in they gave me approx 21.00 trade in value for working s21 with minor scratches.. it cost me 1000.00 2 yrs ago value should have been 800.00 any condition. Not honored either.The worst customer service I have ever received and the service itself is worse then tmobile.I was duped don't be me.
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April 2023 by Miesha M.
I called this Sams Club (Dysart in Avondale)to ask if the Photo Department still takes Passport Photos. I'm still on hold as I type this review. It's been over 30 minutes now! It's such an inconvenience & very disappointing to be put on hold & forgotten about! If I could give NO stars I would...HORRIBLE CUSTOMER SERVICE!!!
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February 2023 by Nikole K.
If you go to this sams club location I recommend only going into the store, not doing pickup, they are always slow bringing your order out, and for my pickup today from 10-11 that I placed 2 days ago, they didn't have it ready until 10:58! What a joke this locations pickup is!
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November 2022 by Tania W.
I have no complaints about the store itself but more so their jewelry dept. I dropped off a set of rings to be sent for resizing. I've gone twice to their jewelry dept and I've never received adequate, informative help. No one ever knows how to do things. My rings were shipped and my gut told me to follow up with Walmart in OK which is what they use. Had i not called, they'd have no idea who's rings those were because no order was placed properly, the rings were shipped without any identifying information or even the size it needed to be resized to!! The guy at Sam's was so nonchalant about shipping it. He even suggested just throwing the rings loosely into the box and i told him i wasn't comfortable with that. It's not cheap jewelry but even if it was, it's valuable to the owner obviously. Even the manager there said "we've never had issues with this process before but there's a first time for everything". Excuse me?!?! Well that sounds reassuring to the customer! Horrible, anxious experience.
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October 2022 by Ethel S.
This is really not too bad of a store to visit and I would have given it five stars but I really can't shop until it gets later in the evening and I noticed that when you go there at 6:00 at night in the winter time only half of the lights to the parking lot are on and I had my mother with me and she tripped twice I don't know if they're trying to save electricity or what but if their hours are operating all of the lights in the parking lot should be on.. very dangerous if she had a fallen there be a lawsuit
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October 2022 by Victoria H.
This is the first time I've had to complain in all my many years of going to sams. I was at self checkout with my daughter today, and needed some help, we finally got the young girl to come over, but she came over with a seriously bad attitude. She was so rude. Didn't say a word, then just pushed the cart in front of me to get through. I know sams club doesn't need my business, but I might not be coming back. She the young, short kid with a ponytail. Good luck getting ahead in life with that nasty attitude.
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