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August 2024 by Wayne Lundquist
They only sell to big ac company’s so the ac companies can price gauge you.
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August 2023 by Joshua Nepa
Amazing customer service, always a great experience, love Blair, shoot even Rick, but the Mexican guy Mike, this guy honestly always has a smile on his face, always eager to help, super great sense of humor as well. Mike, I’m going to have to take you to City Wok some time.
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August 2023 by autumn nepa
mike is awesome, goes above & beyond 10/10 customer service
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April 2023 by Robert Egan
This place was awful. They wouldn't sell me a simple capacitor while my ac was out in the AZ summer. The guy behind the counter belittled me when I asked for the parts I needed, because I wasn't working for an HVAC company. I went to Ferguson instead! Great service, very respectful! Johnstone was a complete bust. They wanted me to get heat stroke!
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April 2022 by JR Robert
I frequent alot of hvac vendors as its my line of work. Getting accurate help from the parts counter is the difference between getting a retrofit that works in your application, or doesn't. Too many times have I had vendors swear "this will work" only to get a part that isn't even the correct voltage. When I find a spot where the counter sales guys know their stuff and prove it over and over, thats where I'm going to shop. Johnstone is that company. I deal with Mike and Blair on a weekly basis, as well as pretty much everyone at this branch and they always are there to help no matter how complicated my order is. Thanks again guys and I appreciate everything you do!J.R. - TDIndustries
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April 2021 by a b
very poor customer service, they need to teach people skills to their employees, specially the Mexican guy named Mike. Other than that the store has everything you need.
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April 2021 by Juan E
Awesome costumer service, very knowledgeable group. Great prices!
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November 2020 by Desert Madness
Outstanding customer service and very professional performance of all employees
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September 2020 by Diego Santos
Thanks Rick your are awesome ?
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August 2020 by Antonio Leon
one of the best and fastest service of all the hvac supply stores
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June 2020 by JUNEBUG
Blair and Rick always taking care of what I need.
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June 2019 by Liz Galera
Very bad service you speak to order and they do not have things ready and they still give you the. You reluctantly dare not to be the bosses.
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November 2018 by Jet Fixer
Beware not open to the public. Website has a very vague sales policy link at the bottom of the page requiring in small print requiring ID?? Nor does the entrance say not open to the public. I drove 36 miles for a capacitor, he put it on the counter and asked what company I'm with. Swiftly took it back when I said I wasn't. Setting record temp today June 20th 2017 of 120 degrees. AC went out last night, pleaded with him, no dice. Wasn't willing to make the $19 deal. I now get it that they only serve contractors, but do like most wholesale businesses, charge the public a percentage above what is offered to contractors. I'd have gladly paid double.
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November 2018 by Rene Valles
Very very good service ... its my spot ...they no me by name
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November 2018 by jason nino
Very friendly staff. Thank you Blair for all the help. Even when I couldn't remember.
