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March 2024 by Viktor Smock
The car was serviced for an insurance case. A little longer than expected. But thank you, everything is OK.
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February 2024 by Luis Peon
As long as Gerber Collin responds to this review I will delete it every single time. I will make sure this is the most recent review.This shop worked on my car and now has more issues than it had before. Kyle the manager and Emma the estimator are not to be trusted. Do not trust this shop with your vehicle. Lesson learned the hard way. The auto industry is still full of sleazy people, places, and practices.
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February 2024 by Marvin González
I was not comfortable with the final result, they took a long time to do the work and there was a detail that they did not fix and in the end they wanted to charge more when I had already paid $2075.00 deductible, plus the insuranceWhich was total of more than $7,000.00..I wouldn't recommend it
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December 2023 by Russell Bryson (Bryson Family Adventures)
I recently had my SUV done by them it was professional and clean.
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June 2023 by Vesta W.
I took my car here to get an estimate to see if there was any damage on the underside of the car (I ran over a curb). I had already received a quote from my insurance company concerning the outside damage to the car. Gerber knew this as I had sent them the quote via email. Gerber was under the impression that they were going to fix it (they said because I had already received the quote from my insurance). I explained, again, that I was only bringing it in for an estimate of any damage to the bottom of the car since I cannot see under it. They were adamant that I had brought it in for repairs because I had signed the paperwork. Yes, I did sign the paperwork, it obviously wasn't explained to me properly or I would have corrected them at that time. They supposedly tore down my car on the damaged side and quoted a supplemental estimate of over $4000! Needless to say, it was deemed a total loss by my insurance company. Now mind you, I had been driving the car for over a month with no problems prior to this. In order for me to get my car back I had to pay to get it put back together (and there is a piece they could not get back on so they left it in my front seat). Now I find out today that they also charged my insurance company to do the tear down! I mean WTH?!?!?!I worked with Jose (tech) and Kyle (mgr) and neither one of them could explain it to me to where I completely understood how they can charge me for what was supposed to be an estimate, and them saying it was a repair for them, and then charging me for a tear down and put back together!!!I have always had free estimates, no matter what they had to do to check the vehicle. It is my prerogative to have whomever I want to fix it, even if it is not the company that did the estimate. That's the cost of doing business.I just spoke with Kyle and he told me that they don't work for free, thus the charges. I can kind of understand where they are coming from, but in all honesty, it was only supposed to be an ESTIMATE!!! I will never take a vehicle here nor recommend Gerber to anyone! I guess good customer service isn't one of their priorities. What a shame!
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May 2023 by AzScorpion S
I was involved in an accident and didn't know where to take it out here. Based on the reviews I had my truck towed to Gerber Collision and I'm so glad I did. Jose and Kyle were very helpful and thorough when going through my truck. Even though it was a total loss they went above and beyond with their expertise and customer service! This is something AZ is NOT know for so it's refreshing to see there are still good people around who care about their customers. I would highly recommend them and they will always be my go to shop which (no offense) I hope I never need again. Thanks You!!!Service: Body & Trim
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May 2023 by djs764 S
I was involved in an accident and didn't know where to take it out here. Based on the reviews I had my truck towed to Gerber Collision and I'm so glad I did. Jose and Kyle were very helpful and thorough when going through my truck. Even though it was a total loss they went above and beyond with their expertise and customer service! This is something AZ is NOT know for so it's refreshing to see there are still good people around who care about their customers. I would highly recommend them and they will always be my go to shop which (no offense) I hope I never need again. Thanks You!!!Service: Body & Trim
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May 2023 by David S.
I was involved in an accident and didn't know where to take it out here. Based on the reviews I had my truck towed to Gerber Collision and I'm so glad I did. Jose and Kyle were very helpful and thorough when going through my truck. Even though it was a total loss they went above and beyond with their expertise and customer service! This is something AZ is NOT know for so it's refreshing to see there are still good people around who care about their customers. I would highly recommend them and they will always be my go to shop which (no offense) I hope I never need again. Thanks You!!!
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April 2023 by Maria Elena Ramirez
Gerber Collisiion resolved my problem. They did a great job replacing the handle of my car door. Good service, great people.
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March 2023 by Andrew Villasenor
Super Professionals doing what they do best for years thanks Gerber Collision & Glass
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February 2023 by Francisco Sanchez
Scheduled an appointment to get a quote for minor scratches on my vehicle. I came in and they did not have me on the appointment, then they needed information that I don't have since the company I work for was going to pay for it. If they would have called me or told me I could have had that information. Just wasted an hour of my day. Lady at the front desk definitely did not have her information right because some how she thought I worked at Panda.
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February 2023 by Maciej Hubert
This Gerber location was a pleasure to work with. They were able to service a warranty issue from another Gerber. I couldn’t be happier with the work and the terrific customer service.
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January 2023 by E Villapudua Noriega
Won't take a few minutes to look at a car. Claims that need to be assigned by insurance and wait 3 weeks. Sure ...no problem. Glad to do business with another company.
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December 2022 by John Roman
Whenever I need bodywork, there is only one place that I take my car to...Gerber Collision and Glass in Avondale. They do quality work, at fair prices. I would never trust my car to anyone else. Special shout out to Jason, thanks!
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November 2022 by Brian B.
Hello, this is the second letter I've written about this company on 775 N. Dysart Rd, Avondale, AZ 623 935 6133. work file # fd667eb3 there is NO CONTRACT #. PAID CASH out of pocket. 2014 Camry Toyota. Since the car has been ON THE LIST TO BE REPAIRED the contract was written in SEPT, the 15th to be exact. The company has ONE TECH DOING AUTOBODY and PAINT. YOUR KIDDING ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and your opening up a new store around the corner from me and you can't get anyone to work at this facility in AVONDALE, AZ. Don't understand the logic there, and please don't give me the BS about Oh! a different Mgr, a different crew when this facility can't even hire another autobody person for this facility. FIX THIS CAR TODAY!!!!!!! or call me an explain 661429 6173
