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August 2024 by Jim Ross
Excellent staff to deal with, absolutely the best car buying experience I have ever had.
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August 2024 by Luis Acosta
We wait a long time for the parts to arrive, but communication was the key, our service advisor Sack did a really good job with the updates and follow up, it was really helpful to have a rental or loaner vehicle too. At the end of the day I'm happy and grateful with the service.
Thanks again
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August 2024 by diana campos
Liz service advisor provides exceptional service.
Thank u Liz
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August 2024 by torrie turpin
Everyone at Gateway Chevrolet was great
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August 2024 by Sophia Guerber
Melby isn't pushy, he is knowledgeable, and he was patient with us during both of our purchases with him. The staff is friendly, their prices across the board are better than any local dealership that I've found. We enjoy doing business with them and plan on returning! I highly recommend them!
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August 2024 by catarino grijalva
Service friendly even well very busy. After job was done they even washed the outside of my car. Nice touch.
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August 2024 by Jose F Gavino
My sales person ( Dayanna )was awesome my visit to Gateway was pretty quick 4 hrs great attitude, the experience was phenomenal, I would definitely buy another vehicle from Gateway Chevrolet and Dayanna Perez your the best.
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August 2024 by G Valencia
Everyone was nice and helpful Dayanna helped us find a vehicle what we were looking for. We got a good deal. We recommend Gateway !
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August 2024 by Dan M
I won't be ever be doing buisness here ever. I showed up on Friday aaking fir a ver specific model truck and color. They best they did was look in their inventory and didn't even try to attempt to look elsewhere. They didn't take me serious. Didn't even take my name or number . So I left and was able to find thay truck I wanted in Mesa and paid over half down.
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August 2024 by Dameon Newman
First of All Jared was amazing welcoming me to the dealership, he was patient, understanding, energetic and honest. You have a customer for life!!
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August 2024 by Yessi Ruiz
Very anti profesional, very rude, and awful in customer service.
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August 2024 by Junior ALMA
Finished the work earlier than quoted and cheaper. They have my business
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August 2024 by Luis
I understand negotiations. How ever the sneakynesss, and lies are unnecessary. Not to mention sales representative telling me. " Give us a good rating, and if not. Don't even do the dealership Review." Why would you tell a paying customer something like that?
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August 2024 by Destanie Gardner
If you are considering purchasing a car from this dealership, I strongly recommend avoiding working with Dayanna P.!!!!!!!. We were genuinely shocked by the lack of professionalism and maturity she displayed during our transaction. If it had been solely my decision, I would have requested her removal from our paperwork or considered walking away entirely, but my spouse was set on the vehicle we had been searching for.
We informed Dayanna the morning of our purchase that we intended to complete the transaction after work and remained in contact throughout the day, coordinating a specific time for pick-up. Our expectation was to simply finalize the paperwork, as we had already seen the truck the day before. Unfortunately, there was no preparation on her part to accommodate our schedule, despite knowing that we live an hour away. The entire process took over four hours to complete.
When we arrived, we had a certified check for the down payment and a pre-approval check from the bank. We declined to provide our Social Security Number for an OFAC check, given that we are prior military, had our veteran paperwork, and two forms of identification. In our experience with purchasing vehicles, we know that an SSN is not necessary to complete the sale. Dayanna’s response was, “If we aren’t going to make it easy for her, we can just not buy the car.” When we requested to speak with a manager, she retorted, “I’m a salesman, not a waitress.”
During our test drive, she proudly shared that she had told another potential customer something similar over the phone because the person was “asking too many questions.” This left us with the impression that this behavior is habitual for her. It is never the customer's responsibility to "make it easy" for the salesperson. The role of a salesperson is to build rapport, listen to the customer's needs, and work collaboratively to reach an agreement. Speaking to customers in this manner is unacceptable.
Throughout the entire interaction, we remained calm and composed, never raising our voices, yet Dayanna stormed off twice during the process. Her unprofessional behavior must be addressed, as it could negatively impact the dealership's reputation and result in the loss of potential customers.
On a positive note, every other employee we encountered was exceptional, and the gentleman who completed the sale provided a much better experience. However, the overall process was extremely disappointing. I have never encountered such poor service before. If you choose to visit this dealership, I cannot stress enough the importance of steering clear of Dayanna P. She has a lot of growing to do and could greatly benefit from further training and coaching.
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August 2024 by Patrick Uwizeye
Working with Rocky was an absolute pleasure! Rocky is extremely patient.Highly recommend! Rocky went above and beyond to make everything go smoothly! Car is amazing!
