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February 2024 by Jeanette G.
Service was great. Process was smooth and timely. The vehicle we reserved was perfect and the drive was smooth and quiet. I highly recommend this location. Daysen was very thorough and explained everything clearly.
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February 2024 by Sara Gonzales
I rented a car waiting for my new car to arrive and it was quick easy and fast.
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February 2024 by Liam Lee
I definitely have to say they handle themselves well. They're always professional and Courteous ...the cars here are in Excellent condition
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January 2024 by Tammy Richey
Unfortunately I had a terrible experience. Did not bring the correct car, was told someone would call following day. Talked w 2 managers and they just did not care. Very disappointed in enterprise
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January 2024 by Pedro Reis
This is how renting a vehicle should be! I made a reservation, i called to say i was running a bit behind. they said no problem we have your car ready. it was the exact car i reserved. when i had to return it, i called again saying that due to traffic i may be 30 to 1 hr late. they said no problem at all. the price did not change and it was all as agreed on. the staff was great too! i was in and out when picking up and dropping off the car. i will rent from here again for sure!
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January 2024 by Bryce Hamblin
Used insurance to get rental. Extremely friendly staff. Brought my back in my rental which wasn't far. The car was great. I hope to not use em again but if I'm in another accident in the area, I'll definitely use em.
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January 2024 by Abe Tdan
It was an awesome and smooth experience. The gentlemen that prepared and checked my rental at pick up and return were very professional.
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January 2024 by Mira Strong
This location is staffed with courteous, helpful, knowledgeable agents.
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January 2024 by Joel Dungca
First day car broke in the freeway then took 3 hours to get us then after they dropped us in pilot gas station giving me hard time to give me replacement I have 3 small kids with me and my wife they were cold and tired.then I have to ask my relatives to pick me up 2 hours away from there location to drop me in the hotel. Then the next day I call they keep me forwarding my phone call so I decided to go 2 branches in Anaheim 1 in hotel 1 regular branches they did not help me at all specially the regular branches told me to wait then give me nothing so I push my luck to go the John Wayne airport they helped me out gave sedan car but was to small but I have no choice to get it I rented a mini van for a reason then give small car top of that I have to spend uber to find replacement car why do I have to have stress and problems to look for one I should been take care off lost my half my day we supposed to go Disneyland but we cancel at that point your not in the mood anymore. This is unacceptable very poor customer service I couldn’t contact the local branches avondale az then the customer service keep telling me to contact them which there close I don’t know why I have to look for my own replacement car it’s there job to find me one. Then when I return the replacement car in avondale az told give me $300 discount I said this my feel better but they trick me they did not give me $300 discount they only give $120 then tell me will call you later fix no one call me back. Please send someone in these branches to check they don’t answer phone call and poor customer service.
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November 2023 by Angelica Garcia
Absolutely worst experience I’ve ever had, first time I got a car that had a horrible stench. The second time I went, they cancelled my reservation without a notice. I got dropped off by Lyft and the guy responded “you can call them back and pay for a ride back home” like I didn’t have a trip planned. I had to cancel my whole trip because of this. I will never EVER go back here, rudest and worst experience I’ve ever had with a rental car company. I am happily going back to the other companies.
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November 2023 by A N
This Enterprise location is the WORSE. IVE has a reservation set up and when I’ve arrive to pick up my rental the you g lady said they could t rented bc my DL wasn’t scanning smh …. I’ve told her I’ve rented in the past at the 48th ave/Glendale location and they’ve never gave me a hard time. So after getting denied for the Rea tal I’ve call the Glendale location and explain what had happen and he said I found ur profile and I got you with a Rental for tomorrow .. thx god they did got me a car with no hassle and without a doubt. .. Roosevelt location is terrible don’t use them at all. Go to Glendale .. tell them Erika white sent u .. they’re amazing and customer service a +
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November 2023 by Clay R.
Sophia was great to work with! She worked hard and was creative in resolving problems, to get us a good vehicle that fit our needs and budget.
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November 2023 by Vanessa S.
I rented a car for two weeks from this location. Yvette assisted me with pickup and returning the car. She was very pleasant and helpful. This location is not the closest to me but I went to this location because the Goodyear location had bad reviews. I was not disappointed! I even had to call a few times to extend the rental and was helped by Colton and he was equally as helpful. I definitely recommend this location if you need to rent a car and want great customer service
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November 2023 by Imma Elle
Enterprise is always my family’s go to when it comes to renting a car. I like their service because it’s organize and have all the documents paperless. I like how they give us nice cars and clean. The staff is very accommodating, calm and collected even if some costumers have stressful car issue that’s why they are renting. Returning it is very easy to. Will not give you a hard time. We’ll for sure continue our business with Enterprise Rent-A-car. P.S. my review only applies in Avondale. I’ve tried some other area and they can sometimes make you wait like forever. So kudos to Avondale staff.
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November 2023 by Rachel Barnett
This place is great. My husband and I have been renting from them a lot lately due to car problems. I made a late reservation, and they didn't really have any, but they made sure to do everything they could and got me in a car.
