-
January 2024 by Christina A.
I consistently face difficulties whenever I visit this place, and the reason why I keep returning baffles me. Perhaps I hold onto the hope that one day the management will improve their performance. It is essential for this store to carry out their responsibilities accurately.
-
November 2023 by Aubrie B.
Seriously do not ever go to this location. I hope that they close honestly because the customer service is so terrible and the quality of the food is awful. I had a mobile order and when I arrived to pick it up, they told me that they didn't have the ingredients to make my order. So I asked them to please cancel the order. They did not cancel the order so I was still charged. I have been arguing with their customer service since 20 October and have had no resolution. I have been told multiple times that I would be contacted by the franchise owner because it is their responsibility to rectify the situation. I have not been contacted and there has been no attempt to contact me. I just called their customer service again and they gave me the same runaround and told me that I had to work with the franchise owner For resolution and that they could escalate it to a manager, but that it would be another 24 hours before I hear from someone. At this point I would tell you do not use this location and maybe reconsider using their app based off of the customer service experience that I've had and several other people have. It's only $15 Dunkin can afford to refund me my $15. I am extremely disappointed.
-
September 2023 by Christina S.
Took 10 minutes to get 1 donut and it wasn't even the one I ordered , I was the only one there so it wasn't like it was busy , I will stick with bosa and just won't go here again or recommend it to anyone.
-
September 2023 by Alba Muñoz
For this to be a “family” place they sure don’t cater to all. This location does not have a baby changing station in either of the bathrooms. How and I suppose to enjoy an evening treat with my kids if I can’t even take care of my newborn needs while being there. Supper upset that they didn’t think about that small important detail in this family joint.
-
August 2023 by Catherine B.
Good food and coffee but holy cow it's always slow. Do not stop here if you're in a rush.Edit: I asked for almond milk instead of creamer in my iced coffee. They did 3 almond, 3 creamer. LACTOSE INTOLERANT REGRETS.
-
July 2023 by Louie Olmos
This is technically a mini baskins robbins as they do not have all the ice cream flavors. They were out of hot fudge sauce. Staff was friendly and made our order accurately. This was a nice break from the 115 degree weather.
-
June 2023 by Shawn D.
Awesome place, tastes great. Only problem is the wait time if there is a bunch of customers in the drive thru otherwise, great. Also, for the people giving this place a bad rating, remember that there is less than 5 people running two stores and an overpopulated drive thru at almost all times.
-
May 2023 by Christyne Hinojos
For anyone that gets confused.. this is not a basket n robbins. It’s called thrifty ice cream. Still really good quality ice cream ❤️
-
May 2023 by Mikayla Flack
This is our first time at this location. The worker made our experience great! We went in to originally get my son an Oreo cake for his birthday, but their options were a little out of our price range. We found something called a Polar Pizza instead. We got the Chocolate Chip Cookie dough one and politely asked the worker if she could add Oreo cookie pieces to it and she more than delivered! Also Wednesdays they have a deal for $2 off of their polar pizzas which was great! My family really had a great experience from this location and I would highly recommend it!
-
April 2023 by Dena C.
Sat in the drive thru for over 30 minutes, because I was stuck between cars! There was a wait to order, a wait to get to the window, and then another wait for them to open the window. And then came with a completely different order. By the time we figured out my order they told me they had ran out of half my order. Which was only 2 drinks! The little girl tried to explain there was only 2 employees working and they were swamped inside and the drive thru. Why don't you shut the drive thru down then so you can manage the amount of customers? No manager to speak to. I thought I moved out of Phoenix but apparently not. Will Not Return
-
April 2023 by Sumire Lala
The Baskin Robbins is always out of most ice cream flavors and the Dunkin Donuts is always out of donuts or they're old and hard. Save yourself the trouble and go to another location.Impressive that management is making both franchises the worst they can be.
-
April 2023 by Yolanda Solomon
Love this place
-
March 2023 by Caleb J.
Great selection donuts on the dunkin side. I hate vanilla was sold out but their sherbet is the best.
-
March 2023 by Amber McVey
Smaller location with limited number of flavors (8). Staff was super friendly, and dining area was clean.
-
March 2023 by Linda H.
This place is a dumpster fire , customer service is horrible stood at the counter was never greeted to order one of their scant at best variety of donuts that were stale when eaten,first clue to turn around and walk back out should of been the filth everywhere no napkins offered or available as the dispenser was empty you could tell the employees either didn't have any pride or flat out hated working there