Towing in Apache Junction, AZ

“William was extremely professional and even though my little old audi is nothing special he treated it as such. Pricing was also extremely fair and actually on the low end for the service and care of service. Will be using this company again.”

“Edit, original post was my mistake: I spoke with David at Phoenix metro towing and he sent me pictures that were taken before the car was moved from the parked location and after it was dropped at Tesla. The damage had to have been done after they had their hands on the car. I appreciate the EXTREMELY FAST reply and handling of the situation. It means a lot to handle a concern professionally. I should have reached out to them before posting a review but I wasn’t the one that called them for service, Tesla was. So I didn’t think it would help. Use these guys for any towing needs, they have this mastered.

Original post.
I wasn’t there when they picked up my car so I doubt they would take responsibility but I have gouged rims on the right side of the car and a gouge out of a tire. Tires are only a few months old Also when I got the car there was black dust all over the rims and I thought it was weird but when washing I found the scraped rims and gouge and figured out the guy had to have literally just drove the car up the ramp spinning the tires the whole way. I implore you to never use this company ever.”

“⭐️⭐️⭐️⭐️⭐️
As a property manager, I have the pleasure of working with many vendors, but I can confidently say that Donna at Axel Tow & Impound is one of the most professional, attentive, and compassionate individuals I’ve encountered in this industry.

Donna goes above and beyond every single time I call or work with her. She is extremely patient and understanding, not only with me as a manager juggling many responsibilities, but also with our residents—many of whom may be frustrated or confused when dealing with towing matters. Donna always maintains a calm, respectful, and solution-oriented demeanor, no matter the situation. That kind of grace under pressure is rare and deserves to be recognized.

Whether it's following up promptly, explaining procedures clearly, or simply showing kindness and empathy, Donna consistently delivers five-star service. It’s evident that she genuinely cares about the people she interacts with, and that kind of commitment makes a huge difference in our day-to-day operations.

Honestly, if anyone at Axel Tow & Impound deserves a raise and recognition—it’s Donna. She represents your company with integrity and excellence. I’m incredibly grateful for her support and professionalism, and I hope she knows how valued she is!

Thank you, Donna—you make our jobs easier and our community better.”