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July 2024 by edgar chavez
Minus start. Please don’t do business on this place. Guy doesn’t pay his subcontractors. Will give checks that bounce and won’t take responsibility for it. Please stay away from doing business with them
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August 2023 by Bob O.
I did my due diligence before hiring Rigid Masonry and checked the Arizona ROC website for the status of their license. I wanted a licensed contractor to insure there was no complications with the construction and I was within all legal rights to have a fence built on my property. I wanted my project designed by a engineer which it was, I wanted a project with no complications. There was a active license on the Arizona ROC website with Travis Zinner the owner of Rigid Masonry. We put down a sizeable deposit with Rigid Masonry on the construction of a block wall, and a retaining wall. For a permit to be issues the retaining wall had to be designed, engineered and structurally built to meet the requirements of Pinal county. The engineering plans set us back months until the wall could be started. Somewhere during this time the license of Rigid Masonry was no long active, it had been either suspended or revoked. In so being the owner of Rigid Masonry never informed us that they no longer had a license to do the work. Pinal county inspected the construction twice, the trench was wide enough nd deep enough. There was enough rebar laid to add strength to the concrete footer. Pinal county never said anything at this point that there was a construction problem and to stop work.When the wall was 70% complete we received a notification from Pinal county to stop work. The wall was being built in accordance with the permit Pinal county approved, but now Pinal county is disputing that permit. With our attorney we had appear before the Pinal county board of supervisors to plead our right to complete this wall. One of the newest supervisors on the board who made the most sense said we have issues these people a permit and the wall is built according to this permit so who would pay to demolish this wall. The wall was allowed to be finished. During this time Rigid Masonry had abandoned this project which is why we hired a attorney. Rigid Masonry made no attempt to meet with the Pinal county board of supervisors or argue in support of the permit we paid for under our cost of construction to Rigid Masonry. At this time Rigid Masonry which when I later checked the Arizona ROC website, Rigid Masonry had no active license.After the Pinal county stop work order had been removed I called Rigid Masonry and informed them the wall could be completed. I was informed by Travis Zinner the owner of Rigid Masonry that when he has to stop and restart a job the client has to pay for that time loss. Travis Zinner told me that he would forgo the additional charge. Rigid Masonry has no license at this time. We had several change orders to this project, adding courses of block to the wall, extending the opposite wall. The construction of the retaining wall and privacy fence was complete. Rigid Masonry was paid in full and we were told a finalized approval of a signed off permit from Pinal county would be in our hands later that day.Within a week I receive a notification from Pinal county that my wall was not constructed per their directive on the plans of the permit. If I failed to correct this within their allowed time I was going to be fined for these violations. I hired what I thought was a professional licensed contractor who failed to follow directions. A complaint was filed with the Arizona ROC and a meeting was called. My attorney was also present and Travis Zinner made a statement that I did not know how to handle Pinal county. He also said he refuses to work with any attorney. That statement should tell you that his business practices might be questionable at best. Travis Zinner abandoned the construction project when he walked away and failed to provide a signed final approved Pinal county permit, as he said he would.The Arizona ROC suspended Rigid Masonry license (which was already suspended) and told them they were to pay for the demo of the wall. Nothing was ever followed through or checked on. Rigid Masonry had no contact with me after the meeting was held on my property. I lost over $12,000 in this project. I had to have over 60 feet of wall t
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March 2022 by iamroot
They built a gate for us. It lasted less than 30 days. The parts were cheap and the engineering just as terrible. Within the first 30 days the gate is separating from the brick wall, and it wont close. The latch broke in the first two weeks. We called to get this fixed, and he said he would fix it, but it has been over a year, and he has never shown up, nor does he return phone calls. So cheap parts that don't last, horrible engineering, and the worst customer service. Strike 3 you're out!
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February 2022 by Kelly E.
Buyer be wear. We were promised a fence in seven weeks, four months later we ended up firing them due to job abandonment. Communication was horrible. I have nothing positive to say about this company.
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September 2021 by Chris Gibbs
Very professional
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August 2021 by Rowdy Racks
Had them come replace a wall that a customer knocked down with his truck. Got the job done fast, stucco matched and paint matched. Turned out perfect and got done so fast I didn't even know they had finished it
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July 2021 by Jeremy Martin
Rigid masonry was supposed to send my HOA a certificate of additional insured so they could begin fixing my wall. They failed to do so after saying they would. Now I have received a letter from my HOA with intentions of a fine and potentially a lien being put on my home. I wouldn’t recommend a company that can’t bother responding to a customer and cannot take the 15 minutes to send in paperwork.
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June 2021 by Kathy Wilson (RBIT)
If we ever need more masonry work this is the only company we will use. Travis did everything he promised and the quality of work exceeded our expectations!! We had to wait a few weeks for them to start but it was totally worth the wait. We are so happy with our new fence and raised patio and you can't go wrong with this company.
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September 2020 by No N.
Be sure to check out the Arizona Registrar of Contractors before hiring Rigid Masonry. There are other mansonry companies around that resolve disputes WITHOUT having to go to the ROC. Save yourself the headache.
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August 2020 by Rosie Ponder
Travis is awesome to deal with as the owner, and his crews do excellent work, we have had them do two jobs, very pleased with their work.
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August 2020 by Richard Lucchesi
Travis screwed our company over and still owes us thousand of dollars. He will promise you everything you wanna hear. Please think twice before giving him any work. Always do your research... Travis would order ready mix concrete and promise to pay when he got paid for the job. Then he would get paid and would never pay for his concrete. We put liens on the jobs that Travis did and the poor homeowners would always call once they received the lien and tell us they paid Travis. DOUBLE DIP. Does he have a conscious.
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August 2020 by DJ Sherwood
Travis and his team are great to work with. They are very responsive and do great work at a very competitive price. I would highly recommend Rigid Masonry to anyone
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August 2020 by Mary King
Great people always listens to you and gets back to you when needed .
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August 2020 by Kerry Clark
I've had Rigid do several projects over the last 5 years or so, and we're working up a couple of new ones now. Always easy to work with, great suggestions to simplify projects, and excellent workmanship.
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September 2019 by Richard Schneider
Travis and his team worked seamlessly trenches, concrete crew and the mason crew all in unison. Very very impressive. We would highly recommend Rigid to anyone.
