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October 2024 by Jenn Negreiff
Excellent service department. Shout out to Hannah Turenne for going above and beyond for me. Definitely will return for service.
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October 2024 by uwe waeser
Hello Dale.
I do not want to miss out and thank you very much for the exiting experience of 6 wasted hours of driving, in addition to the wasted money on gas for the 600km, for a complete and unnecessary drive all the way from Jasper to your dealer ship in Whitecourt.
It could have all been avoided by you mentioning the unavailability, or not functionality of the from your dealership offered vehicle in the moment you called us at 8:30 Hrs, while we were leaving Jasper.
It is understandable that sometimes things get missed, BUT not telling us that the vehicle we were coming to see for the reason to purchase is broken beyond repair, is somehow inexcusable.
You should be embarrassed, as a sales person to even having had the guts to face me at the dealership and telling me that you are not even able to get the key into the ignition.
The same is to say about your manager, who's only excuse was that it takes 2 days to take the listing of the website.
It was up to you to tell me in the phone conversation this morning that the vehicle was not ready to be sold.(for whatever reason)
THERE IS NO EXCUSE FOR YOUR ACTION IN REGARDS OF YOUR INCOMPETENCE OF HANDLING A SALE.
Don't think that there will be a single positive comment spent regarding your and your manager's action and the Ford White court dealership.
Sent by a, kind of disappointed, client of yours.
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September 2024 by patrick scheie
We just bought a ford bronco from Whitecourt ford and couldn’t be more impressed. Our salesman Dale Shaw was amazing. He never pressured us on a vehicle or buying one. He made the whole process quick and painless. He answered all our questions and did everything from getting the license plate on to sending us an additional video after going through the vehicle incase we wanted to go back over something. He was very patient and knowledgeable. Ellen in financing was amazing as well. She set us up with the proper warranty’s especially for the km we drive. Everyone there was so friendly and great. Highly recommend purchasing a vehicle from Whitecourt ford and dale shaw.
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August 2024 by Teagan Reimer
Bought a used trade in vehicle (non-Ford) from here and had a great experience in the end from Dale and Bill. The mechanics did the mandatory inspection before allowing me to drive it off the lot but marked down that the horn was working when in fact it wasn't. Had to come back and get it checked over and a semi-expensive part needed to be replaced in order for it to work. Because they incorrectly marked the AMVIC, Bill took ownership and covered the repair cost and made sure I was taken care of. Really good customer service from Bill, Dale, and Ellen but especially Bill for going that extra mile.
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August 2024 by PEGGY PAGE
We have purchased from different Ford locations in the past and I’m sure glad we went to Whitecourt Ford for our newest Escape purchase. They have built a fantastic team with new management, sales & finance. Our salesman Dale Shaw was very patient, knowledgeable & he accommodated all of our/my requests. He answered all our questions quickly in showroom and after hours. He took the time to listen and didn't pressure us into something we didn’t want. We 100% recommend buying from Dale Shaw on all your future purchases at Whitecourt Ford. When your there be sure to see Ellen in finance. She also answered a ton of my questions, and informed us of all the warranties and maintenance plans. I was very impressed with how efficient and painless this purchase was!! Thanks Whitecourt Ford Team.
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August 2024 by Alyssa Taylor
Sam in the service department is AMAZING! always the best of service when we deal with her! thank you for always going above and beyond!
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August 2024 by Shawn Michols
Couldn't have had a better experience so far to be honest. Dale, Bill and Ellen were all great to work with on our new to us purchase. Fair pricing from the get go made decision making easy. They did a great job of taking care of all the details and from start to finish. Thanks folks.
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August 2024 by David FitzPatrick
Very good fast service, friendly service ladies. I'm happy
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June 2024 by Loretta Lanoue
First time buying a Ford and the salesman was very friendly, patient and knowledgeable. Anyone looking to buy a new vehicle should definitely go see Dale.
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May 2024 by Red Foxxen
ive never owned a ford myself, and didnt end up buying one in the end.. but the sales department and parts department were very respectful and a pleasure to deal with during my search
thanks reed for your assistance
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April 2024 by Dillon Fulker
Was a little warm but, good service
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February 2024 by Timothy Marriott
Bought a used suv from dale at Whitecourt ford, process was quick and easy. Recommended if your looking
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February 2024 by Cameron Lutz
Phoned in for an oil change, gave them my vin stated 3 times it was the high output engine 6.7. Got a quote went in got my oil changed went well. I go to pay and it’s 20 dollars more. I ask why they say oh well your the high output so you take more oil. 20 bucks whatever but it’s the fact I stated it 3 times and gave my vin. That’s why I’m only giving 3 stars. Everyone in the store was friendly waiting area is nice condition. I just wish they would have admitted there bad or something just sits wrong with me.
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February 2024 by Alexis Richards
Just bought my vehicle at Whitecourt ford through salesman Dale!! He was amazing to deal with. They were very accommodating to my needs and wants which is always important to me. Thanks Whitecourt Ford!
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February 2024 by Ron Breen
Go see Dale and Mike. Great people to deal with.Give Whitecourt Ford a try when you are searching for a new or used vehicle.