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July 2024 by Joe Cool
NEVER RENT HERE EVER. I was taking my two kids for there first camping trip one is 1 years old and one is 2 years old. We needed a trailer and wanted to support local business in Sundre so we decided to rent from them.
BIG MISTAKE. First thing is I get there and see the thing is wrapped in a giant billboard! It was the ugliest thing on the road we at least had a good laugh at that.
But the fun stopped there. As soon as we brought it home we noticed the bumper was pushed in on one side. The older gentleman with a german accent is there service guy who hooked the trailer up neglected to do a walk around and show me existing damage but. It was clearly repaired by them i could see they recently painted over it. So I was stressed they would try to ding me for that but w/e we carry on. My wife goes inside and the bathroom just reeks like sewer. I check the indicators which show full black and grey water tanks. Great now I get to spend the first 2 hours at the campsite in line and waiting to dump someone else's poop. So we get there wait in line get up to the dump station were scratching our heads trying to empty the trailer theres no valves to pull to empty it! Turns out the previous renter who obviously hit something ripped off the handles so we couldnt even empty it the rods the handles attach to were recessed up inside the trailer hull. so we got to smell that the entire time. So then we get disconnected from the truck and about 30 mins in the fridge stops working, the lights are mega dim. Turns out it had a faulty battery so our two babies were awake every hour as we had no heat until i would run out and boost the rv with my truck. For 3 nights with 2 small kids let me tell you that is a nightmare. Screaming all night! So fun!
My wife went to use the dishes and found dirty spoons not washed from the previous tenant. Gross.
So I bring the trailer back today and mention everything about the trailer to this fine older german gentleman. You know thinking they might care about customer Service. Boy was I wrong!!
My jaw almost dropped as this guy proceeded to tell me that everything was checked before I left. That the battery is fine!!! (My brothers a mechanic and showed me one of the cells was dry as a bone which means not enough voltage) and when i brought it back the guy himself Said the battery was smoking hot and shouldn't be. He then told me they emptied the tanks!!! and actually accused me of breaking the dumping handles off!! This guy is sitting there calling me a liar to my face when it was obvious pre existing damage. He says well nobody else has issues funny how its only you. That is how you treat customers who just spent 750 dollars to rent your broken equipment!? Astounding!!!!
I was and am utterly disgusted at the dishonesty and blatant disregard for customer service. We are renting because we want to buy an RV, sure as heck wont be from these guys. Very disappointing. I would steer clear!
UPDATE: 4 years later new owners called me for a promotion to come down for there sale, told them I havnt been back since the ordeal happened. Did the new owners offer an apology or maybe a discount accessories or some way to win back a customer? NOPE. “Oh okay well remove you from our callback list then.” Was the only response!! Great job again I still wont be back! Lets touch base in another 4 years or not…
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July 2024 by Tim Fauser
Super friendly staff. Very patient with us. We also closed a deal and were getting a great deal. But we found a trailer elsewhere that fits our family more than what they had.
Which is too bad. Al was great to deal with. I wish we could have bought from him.
Did have to pick up something from the service department, and back there was also a great experience. Very knowledgeable staff. They even helped me with something telling me to use parts and supplies I already have. Any company putting me first before a sale, will definitely have me back as a loyal customer when I do need to spend money.
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July 2024 by Matthew Way
We purchased our trailer from Country Road and have had a great experience through the sales process, and in dealing with the service department. We have found all the staff to be extremely kind, helpful, and in many cases have gone above and beyond to provide good service!
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June 2024 by Annie Shilson
Terrance and Mike were amazing and the whole purchase experience was seamless. Thank you for making our dreams come true.
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June 2024 by Raylene Riddell
Purchased a used trailer here. Everything was fixed up as we’d asked. Terrence and everyone else we dealt with was friendly - even when our puppy was running around the showroom. Thanks!
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May 2024 by T
One of the few regrets I have in life is buying a unit from Country Road. The initial sales experience was amazing, but from the delivery inspection forward it was a series of disasters.
Over my many many visits trying to work with them to address issues I saw countless people come in and rage as their frustration came to a breaking point.
Most staff seem well intentioned but are working without the time and resources needed, for people at the top that don't seem motivated to retain staff or honour commitments to customers.
You should be aware there are no lemon laws for RVs and trailers in Alberta, and that many warranties for them and their contents may be limited based on where you bought your unit.
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May 2024 by Shannon
We went into County Road RV Sundre and from the time we walked through the doors it was a great experience. Al and the rest of the staff are very friendly and made the process of buying our RV so easy and enjoyable. I would definitely recommend them to friends and family. Thanks Again
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March 2024 by Dean Bailey
Great sales staff, very knowledgeable and answered all our questions. Good selection of units reasonably priced to choose from. Completing the purchase was easy and fully explained. We were very happy with the whole experience and recommend Country Road RV .
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March 2024 by Gary Payne
Great atmosphere. Friendly service.
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March 2024 by Liette Doiron
Really great experience from chatting to the sale. Looking forward to get our 5th wheel in April.
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March 2024 by GZ O6
Experience was topnotch!!! Our sales experience with Matt was awesome. We visited him so many times looking at different units. He was very patient and never pressured us at all. The other staff as well are so friendly and helpful. Reception and parts and backlot employees are all so friendly and helpful. We live seasonally in Sundre and truly are so grateful to Country RV for the great experience and so happy to do business within our second home community. We would highly recommend that you check them out before purchasing something new or used.
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February 2024 by Clint Stubbs
Very helpful staff
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January 2024 by J K (Jer)
Great service, sales team was helpful.
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December 2023 by Patricia Evans
Great staff, great service in sales and the shop.Would definitely return to this dealership!!!!
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December 2023 by Donald Evans
Friendly and knowledgeable
