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February 2024 by Dean McIlwrick
Rude staff, slow service. No thank you or have a nice day or even goodbye. Never again.
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January 2024 by Shannon and Dave Gallagher
We have been long time Customers of Rexall Stony and today I give up. If I could give less than 1 star I would. This pharmacy has declined and we dread going in. Numerous delays, 24 hours after having a prescription sent in I'm still waiting. The Pharmacy Counter Staff do not listen and give new meaning to the term rude, it's really to bad as they do have 1 pharmacist we have dealt with who has been amazing but can't handle the hassle anymore.
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January 2024 by Darren Standing
Good people who work there
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December 2023 by Christopher Sunderman
I was a long time customer, now the pharmacy, is the worst , it takes so long and I’m not exaggerating three or four times longer , pharmacists seem rude and unwilling to listen, Seem to be lost when it comes to procedures in comparison to the previous staff. Not only will I never come to the store in stony after today , I will never use a Rexall again in my lifetime ?do not shop here. You will be disappointed. Maybe they should start paying more for Qualified staff. Stop worrying about their profit ….,and their third vacation this month , management you suck
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October 2023 by K Burgess
I just moved to Alberta from the Yukon. I have always taken Tylenol 1 for cramps. I called this pharmacy in May when I first moved here to see if I could get this medication. They told me no problem I just need my Alberta Health Care. I got that, came in months later to finally pick more up and the woman in the pharmacy refused me the medication and would not even bother to explain to me the change. I said, I just moved here Im just looking for information on what changed. She would barely even speak to me and just kept saying, "we dont sell them".This is so insanely rude and not necessary. Just because this medication is regulated, does not mean you dont have to explain to customers the situation around it. I dont need to be treated like a drug addict over 8mg of codeine. I would have been a long time customer but absolutely refuse to go back here. I cannot express how insulting that was.
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October 2023 by Tracy Kays
As far as the pharmacy goes- I will NOT use them unless I absolutly have too. Since the staff changes in the pharmacy it has ruined what was a wonderful pharmacy. 7hrs to fill a prescription? And they don't carry Tylenol 1's? Really??? Since when does a pharmacy not have Acetaminophen w/codine for OTC purchase? My daughter fractured her arm to the point of surgery unfortunately her friends took her to the Stony Hospital. The Dr sent hwr home with NO meds for the pain& what he did give her she was allergic too. Our Dr (in edmonton) was on holidays so we needed SOMETHING to get her through till we could get a prescription that helped. The pharmacist and assistant working the day I went in and asked for Tylenol 1's treated me so poorly, and with judgement like I was some kind of Junkie. My husband and I walked out in such disgust at how we were treated by these 2 people. All we wanted was our daughter to have some relief from the pain. NEVER again will I fill ANYTHING at this store.The font end staff is a totally different story!! They are all very pleasent and helpful. The assistant manager is lovely to deal with and is always willing to help you find whatever it is you need or are interested in. They always have amazing deals on numerous product from make-up to skin care, snacks, sesonal items and their clearance sheves always have a good find if you watch. Ita a great store unfortunately the oharmacy is uselsss
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August 2023 by Rob The Og
Pharmacist lied about my insurance covering my medication because she was too lazy to try. Have nothing but problems with this pharmacist she gives me trouble whenever she can
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June 2023 by Steve F
The pharmacy seems to be under new management and it’s not good. I ordered a prescription refill online, selected the date I wanted it and a week later I had to call and ask where it was. The reply I got “Our delivery has just arrived and yours is here” seriously?Very rude staff when calling in on the phone, the usual response is “Rexall pharmacy, hold” and you are then immediately put on hold before you can say a word. Good luck getting answered you from the hold.I have now switched to another pharmacy after the new poor service from this one.
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June 2023 by Janice Del Colle
Great staff, friendly and knowledgeable.
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April 2023 by jhonas bulanadi
Waited for an hour an half still my medicine is not ready..then waited for another 15 minutes that indian guy has the medicine still didn't give the medicine..I confronted him telling him it's been ready and his holding it...he said he still busy and told me to fight him....what a guy....this is your staff rexall pharmacy
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April 2023 by Scott Brooks
I lived in Stony Plain for a number of years. The Rexall pharmacy staff were great to deal with.
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November 2022 by andrina virdee
Service is often fine, however one of the employees, a woman who usually wears a bun with drawn on brows and fake lashes is extremely unprofessional in every single interaction I've had with her. She's unkind and acts as if you are causing a problem for her by asking to have your prescriptions filled. Everyone else is professional and kind. Love that there's druce thru.
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November 2022 by andrina V
Service is often fine, however one of the employees, a woman who usually wears a bun with drawn on brows and fake lashes is extremely unprofessional in every single interaction I've had with her. She's unkind and acts as if you are causing a problem for her by asking to have your prescriptions filled. Everyone else is professional and kind. Love that there's druce thru.
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June 2022 by Connie Duggan
This place seems to have a bit of everything,. Really great customer service. And a special parking space in the front door 55+
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February 2022 by Colten Jordan
They didn't even activate my xbox gift card