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February 2024 by Logan Irvine
Good experience!
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January 2024 by Emma Buhr
Jason was the best!
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December 2023 by Erin Finlayson
Awesome experience here! I had a flat tire that was not repairable and they were so kind and fast with getting me a new tire. I really appreciate how they went above and beyond to help me out. Will definitely be recommending them to everyone I know
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December 2023 by Brent Heit
Entirely DissatisfiedI bought winter tires on rims. When I returned home from the shop, a front tire was dead flat ... no biggie, that happens. Too bad it was a Saturday night and the shop is closed Sunday. Inflated the tire and it lost air within an hour. No biggie, I'll return it. Sucks that I don't get to use my truck for two days. But that's life.Monday morning comes around, I bring the truck to the shop, explain the problem, and insist on a new tire because A) it's been sitting on a flat all weekend and B) I don't know if it was flat when driven. I was given no indication that my request was unreasonable... after all the tire is 0 days old.They need to wait for the afternoon to get a tire from the warehouse, so I leave it there for the day. Sucks that I won't have my truck for yet another day, but hey, no biggie that's life.Picked up the truck, the valve stem was the issue (ok, no biggie), and oh, it's the same tire...They inspected it and found it satisfactory.But no, I insist they change it, I don't know if there's unseen damage.But no, the tire is good.But, I don't know if the tire is compromised.It isn't, we checked.Ok, sell it to the next guy. I don't want it.Nope.But the sign RIGHT BEHIND YOU says I need to be satisfied.Nope.But your "Peace of Mind" guarantee says 30-day no hassle...Nope.Yeah, I'd say not satisfied.
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December 2023 by Francois Bonjean
Never go here. Just terribleThey Convinced my girlfriend to get an alignment when buying new winter tiresI suggested not to since they're weren't any signs of uneven wear on her old tires. We get her vehicle back and it pulled hard one way.We call to bring it back asapWhen we were picking it up the second after they fixed their mistake they were reluctant to give me the alignment report. And when questioned they told me that she must of hit a pot hole when the vehicle clearly started to pull in one direction as soon as it was picked upAlso tried charging me an absurd amount for tire balancing.100% do not recommend to anyone go here everBunch of scabs that just want your money
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December 2023 by Leanne Santerre
I brought my vehicle to Kal Tire after encountering an incident where I slid into a median on icy terrain. Although the primary factor influencing my choice was the proximity of the auto body shop, I found the communication with the manager, Mike, to be commendable. Despite this positive aspect, the process was marred by an extended duration to acquire the necessary parts, resulting in my car being unavailable for over a month. While I don't attribute this delay specifically to Kal Tire, as I believe it might have been a comparable waiting period elsewhere, it was a notable drawback.Furthermore, the return of my old parts seemed unnecessary, and I would have preferred the option to decline them. Unsure of their purpose, I find myself wishing for more clarity on the matter. In summary, despite these challenges, the overall quality of the service provided by Kal Tire was satisfactory, and I would consider returning in the event of future issues.
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November 2023 by Alec Macdonald
I have been a customer at this location since 2006. Service and product quality were superior to any other. I spent some time in the automotive tire industry and this location had all the green flags you could ask for; management, technicians and follow up.Unfortunately this last 12 months all of the above have deteriorated.During the spring tire change, my tires were not ready - they forgot to get them from the storage facility. Not a big deal. My second vehicle had new rims and tires ordered but had to delay the install as the wrong rims were ordered. Once the new rims arrived, we had to bring the vehicle back 3 times to get the new pressure sensors set up properly. Frustrating, but manageable considering the history and service.This winter change over, the wrong tires were put on one of my vehicles! Then, after standing in line for 20min (arriving 5min early for my appointment) to drop off my second vehicle, I was met with attitude for being 15min “late” for my appointment. I have since pulled my tires from this location and will be searching for a new vendor. The service has suffered a decline and they take very little responsibility for the errors they make.
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November 2023 by Garth Jes
Excellent service fitting in my daughter's car for a winter tire change over despite a booking error on my end. Consistent with the great service I've had there over the years.
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October 2023 by Kirsty Cameron
What a condescending jerk at the front desk. Wow.I do need winter tires and a summer replacement. This will be the absolute LAST place I consider going.
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August 2023 by Greg C.
My 73 yr old Aunt took her 2018 Lexus RX 350 to Kal Tire in St Albert yesterday because she had a slow leak on her rear passenger tire. She was told by Kal Tire St Albert her rear brakes had 1mm of brake pad remaining and should not drive her car until repaired. Trusting what the service manager said she left her vehicle with them and walked home. She called me later and asked me if this was normal for a vehicle with only 64000km on it and I said I will go down and talk to them. I looked at her rear brakes and could clearly see that there was more than 1mm on the rear brake pads. I walked in and said can you bring it in and pull the rear wheels off so I we can see the brake pad thickness and they so they did. I looked at the pads and said there is more like 3 or 4 mm of pad left which would mean she would still have at least 20000km of driving left before needing the brake pads replaced and the car was very safe to continue driving. The service technician measured them and there was 3.5 mm and I said nice way to treat the elderly with your up sell on brakes. They quoted her $520 for the rear service and she was scared to drive thanks to their lie. I picked up my aunt and drove her back to take her car. Upset and embarrassed over all this she will never return to Kal Tire for any service because they are dishonest and ripping off customers who trust them. It's a shame businesses like this are in business and did nothing but scare a sweet senior and waste my time and hers. Shame on you Kal Tire St Albert
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June 2023 by Stephanie Leanne
BEWARE. Don't waste your time going to this location.They refused to change my "extremely dangerous" tire and sent me on my way, it's obvious that because I wasn't buying 4 brand new tires from them they couldn't be bothered to help me.After seeing how bad the tire was then refusing to put the other one on, then to let me drive away with my child . You should be embarrassed Kal Tire.Never had such horrible customer service in my life.
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June 2023 by greg Or
Great service and the best price in town. We were able to get new tires on our truck, same day, without an appointment.
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May 2023 by L G
SIMPLY AWFUL EXPERIENCE AND CUSTOMER SERVICE.. WILL NEVER EVEN DRIVE BY THERE AGAIN....Booked an appointment back in April for today May 20th, 2023 @8:00am due to my work schedule. Called 2 times before appointment to confirm today's Saturday booking and called a third time on Friday May 19th to make sure all was good . Manager confirmed on Friday 19th and this morning I show up and acting manager says they have no mechanics on Saturdays when I specifically told them work being done... Now it's the May long weekend which leaves me up in the air until Tuesday if lucky.THIS IS HOW YOU TREAT PEOPLE WHO ARE TRYING TO SUPPORT LOCAL BUSINESS AFTER THIS COVID-19 WHEN 40% OF SMALL BUSINESS WENT UNDER,, GREAT JOB?
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April 2023 by Thomas Davey
The team at Kal Tire were quick to find the best tires suited for my car and for the price range I was looking at. The first tire the pointed out was one of the two I looked at online and is the one I chose as it had an extra 20,000km warranty on them. Service was quick and they were a friendly bunch of guys! Would recommend 100%. I will be going back for my next set of tires when I need them.
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April 2023 by Robert Tucci
Just needed a tire swap from winter to summer. Booking online was super easy, once at Kal Tire, was greeted within 2 seconds once I entered. Vehicle was ready as promised, got the text letting me know; seemed to be quicker than expected. Payment and a full explanation of the inspection that they seem to always do was easy and clear to understand.Highly recommend the St. Albert Kal Tire!!
