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November 2024 by Reem Hannora
People there are knowledgeable and very helpful
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October 2024 by Troy Laibida
It was the only place I could find what I needed. The staff was very helpful. Overall a great experience
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October 2024 by Gary Danis
Nice friendly staff...
Helped me with my purchases...
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September 2024 by mitch klemm
Terrible inventory management in many departments. Please stock type 10 general use cement powder and I will remove review
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September 2024 by Sarah Haight
Had a great experience at this store thanks to Lauren. She is so down to earth, helpful and made me feel welcome in the store where I felt very out of place. Lauren absolutely makes such a positive difference! Definitely recommend shopping at this location. Thank you for making my experience extra awesome!
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September 2024 by Prasad De Silva
Great service! Cody was the best! Advised and helped me to find what I needed for my bathroom renovation.
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September 2024 by Alan Johnson
First problem is I have noticed on multiple visits that a lot of part bins seem to be mixed up. I realize there are people that pick up a part then for some reason change their mind and put the part into the wrong parts bin. But I rarely find that in other hardware stores. Probably because the other hardware stores have someone check each parts bins and if an incorrect part is in the wrong box they move it to the correct box. I realize that sorting and correcting parts bins is an extra cost but not doing so is frustrating for the customer.
My next problem is the store layout. A few weeks ago I went to purchase an electrical outlet. I went to the electrical section and could not find the part even though online it said the store had lots of the outlets in stock. I asked an employee and he checked and said that outlet was in the lighting section on the other side of the store. Some electrical outlets in the electrical isle, some electrical outlets lighting isle? Doesn't make sense.
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August 2024 by Edward Apolonio
Zach, a jolly fellow who offered help when I met him on the aisles saved me time and from frustrations looking for an item which seems difficult to find at the store- thanks so much Zach. Five Stars for the Store, Zach and the store Manager who was the cashier at the time confirming Zach and Roy’s names. I rated it 4-stars as the appliances specialist?, Roy, who’s comfortably sitting at the time when I asked help, gave me directions though where could I possibly find the item, but that’s all he did. Passed by him again after my searching, still sitting on his chair doing nothing, and met Zach after whose mentoring a young store associate and gladly asked me if he could be of help as I pass by - within 2 minutes with his help I got the items I need.
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July 2024 by Brent Oswald
Hardware department SUCKS.
I needed ONE PIECE. Rona only sells 4 packs.... cost of what I need is 15 bucks.
Went to Home Depot and got what I actually need for two bucks! So 13 dollars for three pieces to sit on the junk drawer? I don't think so.
Won't be coming back here for hardware, even though I prefer to support a Canadian brand.
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July 2024 by Ryan B
I have always received excellent customer service at this Rona location. I feel that it is well managed with courteous professional staff.
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July 2024 by rob lindsay
Very nice helpful people and store
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July 2024 by Scott Garner
Poor Services
I am writing to express my extreme disappointment with the service I received from Rona Plus in Sherwood Park, Alberta. I purchased a door for installation, but the recommended Rona contracted installer did not show up, leading to the cancellation of my order.
Customer service and communication are essential in any business, and the failure to meet these basic standards is unacceptable.
I would advise potential customers to avoid Rona Plus in Sherwood Park and consider Home Depot for better service and professionalism.
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July 2024 by Neil & Val Hall
Difficult to find stuff in this store.
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June 2024 by Linda Lafond
Had what I needed. Asked for help & got it! Plentiful garden centre
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June 2024 by Warren K
Clean, available staff and had what I was looking for again! 5/5
