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May 2024 by Selena Slen (ThePiggybank)
I didn’t even has a chance to buy clothes there because the manager there seems busy maintaining her display flawless then to help the customer. My daughter was just a little kid, she touched the merchandise then the manager came out complaining about we touched her stuff like we r not supposed to be there or buying anything from the store. She doesn’t even know why they open the store. I think she thinks it’s a museum not a clothings store. You r not supposed to touch or buy anything there, her salary coming from Justin Trudeau bank account.
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January 2024 by Charlou Villegas
The extremely impolite manager of URBAN KIDS at Crossiron Mills is named Oni. After my wife went there and bought some kids clothes, she noticed that the total did not reflect the discount she had received. Determined to return the items, she tried, but the manager refused to give her a refund, acting as though she owned the store. My daughter told me that the company had sent an email to all of the branches before Christmas telling them that they could not refuse a customer's request for a refund. It's unclear to me whether this person is an owner or a shareholder. Two of my friends has similar experience of her nastiness. One of her subordinates claims that some of her coworkers quit due to her high and mighty attitude.
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November 2023 by Kina Martin
I’ve had such a great experience at this store. I’ve only been there twice but the first time my daughter and I found some super cute cloths and shoes and we are very happy with them!The second time was to bring back a pair of shoes where the zipper had pulled away from the shoe and resulted in breaking completely off the shoe. I took them back in and they exchanged them for a new pair! My daughter loves these shoes so I was happy that they exchanged them no questions since it was a merchandise malfunction! Such great costumer service! We’d definitely shop there again! This was the Urbankids at Cross Iron mall, Alberta.
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October 2023 by James Waurynchuk
Not a huge selection but my daughter was able to find some pyjamas she liked.
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July 2023 by Kateryna Katya
Worst experience ever!Cashiers are super unfriendly, and very slow
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June 2023 by kamaljit kahlon
Affordable.
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December 2022 by Mia’s diary
completly unkindI will never ever go there?????
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December 2022 by Abe Abe
I was Shocked how bad and roud the staff was.
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December 2022 by Wiress67
The stuff was very helpful
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December 2022 by Jenna Cuthbertson
Would give 0/5. I went in to complete an online return and I was told the store does not accept online returns, when I asked why the answer changed to that since the store was closing in 10 minutes they could not help me because their registers no longer worked.
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December 2022 by Kat
I think it was a manager, old Filipino lady with the short hair who had a certain arrogance in her and being rude infront of other customers whilst I was lining up to pay. But the cashier (I forgot to get her name, petite lady with long black hair (Filipino too? I guess) was the nicest one to provide me good service tonight. She should manage this place! She has more connection with the customers than the other one. I want to commend her for it.
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December 2022 by 11:11 Heart
I don't remember having such an unpleasant experience in any of the stores I shop at. Sales person was abrupt and wasn't willing to look after us because we were paying cash. I am not going to shop at this retail again, there is competition and I would rather go somewhere else where there is positivity, great experience and people happy to help.
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December 2022 by Mohsan Hamid
We bought some clothes for our kids and plus my kids bought some playdo which one was on side rack. But when we come and kids open there playdo and all playdo was dry and hard and we pay $21 for both playdo.and dress quality for kids so so not that good.will not recommend them.
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December 2021 by Theresa McKnight
My daughter loved this store on our Calgary trip!
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December 2021 by Wayne Campbell
kid quit here, toxic place with poor management. Sounds like corporate is also toxic and worst. Third world operation IN CANADA!!! Parents check out glassdoor or read reviews, would you shop at a kids store where kids are not shown any respect? They are kids, just starting out in the world, urban kids should be ashamed and shut down operations in Canada. don't let your kid work here and don't shop here.
