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November 2024 by Sara Meckawi
Worst service, extremely rude staff
and unprofessional
Not helpful
Worst experience,
definitely my last visit to this brand that allows their staff to treat their client in such a bad way
If they don’t want to sell , that’s ok but it’s not acceptable to disrespectful with clients!!!
Shame!!!
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November 2024 by Lee Miller
Unprepared for their sale today. Manager made excuses for poor service and preferred to argue. Closing our accounts.
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November 2024 by Mustafa Kamal
Brand outlet in CrossIron. Great deals n discounts.
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November 2024 by Deepika Sandhir
I love mini bags
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October 2024 by Marilyn Guiamad
Mariel help me a lot with great patience as I am makulit ❤️ thank u marielle
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October 2024 by Raychelle Cercado
Nice designer bags
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October 2024 by Rajeet Suvarna
Zero stars, my pregnant friend selected and purchased a bag, requested for a fresh new piece to be packed and given only to come home and find that they had given us something we did not order. Store staff and customer service absolutely useless. Don’t waste your time and money at this store.
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October 2024 by Sukh chahal Chahal
Very disappointed. Don’t go to this location. If you buy something . They don’t expect any return if you don’t wrap bag in same packing. Staff and manager very rude. I was really disappointed. I will never go to this store gain.
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October 2024 by Tehmina Parvez
Nice place to do shopping,good people attend customer with smile ,
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September 2024 by Maham Fatima
good store clean and fast service when asking for sizes and colours. also ppl at the till are usually wonderful as well. good deals as well
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September 2024 by Daljit Nahal
Very good price and customer service
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June 2024 by Tia Haskel
Today, I came to shop at Micheal Kors but Im very disappointed about the staff, especially Indian staffs. They don't serve me and just stay together and chatting. They also glanced me.
Very very uncomfortable and disappointed
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June 2024 by Randhawa Vir
If there was a negative stars option for customer service at the CrossIron Mills store in Calgary, AB, I would choose it. I went there to return a bag, and frankly, it was the worst customer service experience I've ever had. I showed them pictures proving the bag was unused with all the wrapping intact and the original tag inside, but they still questioned it. The store manager was rude and offered no solution for the return. In fact, the cashier also rudely moved to another counter while I was still waiting to return my bag. When I mentioned my positive return experience at Coach, the manager rudely remarked that they are not Coach. Of course, Michael Kors can never be Coach. Their customer service is top-notch, and their products are good too. Trust is everything, and Coach shows trust in their customers by accepting returns without hesitation. Unlike Michael Kors, where I was asked about the distance to my home just to return a bag with its original packaging and price tag intact. High-end brand but low standards for customer service at CrossIron Mills, Calgary, AB.
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April 2024 by Melanie tan
Excellent service from Mariel!
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April 2024 by Samuel Elizondo
As a frequent shopper at MK, IWas utterly disappointed with my recent visit. The staff's attitude waa beyond rude. Every time I aproched them with a question, they bluntly replied they couldnt help me, without even attempting to offer alternatives or solutions. It was dishearting to see such poo customer service in a brand known for luxury and elegance.
